Alta Springs

I’ve been living here for about 4 months and have had a great experience.
The staff has always been friendly and followed through quickly with every request and question I’ve had.
My apartment is in great condition and well updated. The grounds are kept extremely well as are all the amenities provided. The pool, gym, and wifi lounge have all been redone recently — they’re really nice.
A lot of grad students do live here but it’s still very quiet and a great place to live. The location is great — easy access to 40, the streets of south point, and only a short über ride o downtown chapel hill.

If I could give zero stars I would. Reckless disregard for any and all customer service. They are not friendly once you move in and treat their residents as if they are the scum of the earth. Please don’t ever move here!!!

Update: Since I wrote this review my lease ended and I moved out of the area. I wanted to write this update to say that everything went smoothly in my process of moving out, which made everything easier! There were no hidden charges and the entire process felt very fair. I do miss Alta Springs and regret that I had to move! Would definitely recommend living here.
I’ve lived here for 2 ½ months now and still love it. All of the appliances in our apartment are new and stainless steel which isn’t essential but it certainly adds a nice touch. It seems to be pretty solid construction so we have only heard our neighbors once or twice and it was pretty muffled. I am impressed by how dedicated the staff seem to be to improving and updating the complex. When we have had maintenance issues they have been quick to respond and the people in the office are friendly, too. I’m not sure about charging fees on the way out since I still live here but the staff seems pretty reasonable so hopefully move out will be painless. It’s a great place for pets; the dog park is a nice feature and there are waste stations everywhere. Compared to other complexes in Chapel Hill this one seems to be a nice and affordable option.

A big corporation that tries to swindle every dollar out of each tenant. The management is incompetent. I had to sign three leases because they kept putting me in a unit that was already booked. They add a clause in the lease that if you don’t tell them within 60 days of move out that you are leaving you have to pay another month rent. They conveniently forget to tell you at the end of the school year. They manage to send out several emails a week for other non essential reasons. Don’t let the pool fool you. It is nice for a month but this place isn’t worth the price premium. Find a place on campus or near the bus route. I don’t know why anyone would live here.

Lowering my review because apparently, it is standard practice to install fluorescent floodlighting outside every single apartment that faces the tennis court and not make it motion activated or have it turn off after a particular hour, and to install such lighting without consulting residents on their opinions of this new «feature» that makes it impossible to sleep if you live in an apartment that faces the tennis court. This lighting is so bright and so frequent that even with blinds closed, it is disturbing to sleep. I think it’s totally inappropriate to make a change like this without consulting people who have already signed leases and cannot move out of an apartment that they can no longer SLEEP in!
Alta Springs keeps offering «resident appreciation breakfasts» and events like pet photo contests — frankly I think they should move their efforts off of these kinds of trivialities and focus on service to residents. With the nearly $ 200 hike in rent prices I’ve seen during my time living here, I think we deserve at least that!

The apartments themselves are nice (I definitely would not have called them luxury though) and there are a lot of grad students around, which can be fun.
However, I would recommend living somewhere else because it is overpriced, my car has been broken into, the grill rarely works, and the management has tried to steal money and given us issues with our lease multiple times.

Looks fine. There are a heckuva lot of units here. None are very close to anything, but evidently a lot of grad school students like to live here anyway. The apartments are pretty nice, and there are a lot of amenities, pool, tennis courts, etc. but I’d prefer to live in walking distance to all the fun, whether it be Chapel Hill or Durham.