E Trade Auto Sales

where do I start… How about they sold me a wrecked car and lied on the carfax and they lied on the safety inspection. The horn didn’t work on the vehicle because it was in a front end collision. They went ahead and approved it on the inspection so they could sell it. I had them removed from the USAA dealer services. BUYER BEWARE!

I had a bad experience with this company. Bought a Jeep Wrangler from them. I’ve bought many used vehicles in the past… this was nothing new. I test drove it and looked over the vehicle (after looking at other Wranglers over the last 30 days). The vehicle appeared to be in good condition.
A day later, the check engine light came on. I was able to retrieve the codes from the vehicle and saw that it was a failure of one of the two the pre-​catalytic converters. I then began to do some research. E-​trade had the vehicle close to 8 months prior to my buying the vehicle. I find it difficult to believe they didn’t see the check engine light that whole time. Also, the fact that it showed a day after I drove it off the lot tells me that they may have reset the ECU so that it wouldn’t show during my test drive. ECUs that are reset without having a problem fixed will reshow the error codes after relearning.
I was eventually going to take it back to the dealer and complain but thought we’d wait on the vehicle tags first. Well, the tags never showed and when we went to the DMV for a separate issue, I thought I’d ask about the tags. The attendant told us that we had to go back to the dealer to ask about the tags. I decided to call the dealer at that moment and asked about the status of the tags. He couldn’t give me a status and said he’d have an answer when we came back to get a temp tag extension. When my wife showed at the dealer, she was told that the vehicle couldn’t get tags issued until it went through an emissions test. Red flags went up for me. The car has a preexisting issue with the pre-​cat and is throwing a trouble code. It won’t pass an emissions test but we can’t get tags until the emissions test is done.
We called and spoke with several people at the dealer to explain the issue but never got a satisfactory answer. Finally my wife called them and had a verbal meltdown on them. Alex would later give me a call to explain that he wouldn’t cover the expenses to fix the pre-​cat. I told him that this was hokey. Yes, I bought the car as-​is, but it’s difficult to diagnose an issue when the dealer was more than likely hiding the ECU error. There was no error when I test drove the car. There was no error when I picked up the car (I didn’t buy it immediately). I told him that I knew the car was on their lot for a long time and that I suspected that the cat issue was the reason why. He acknowledged the car was on their lot for awhile but was adamant that they weren’t aware of the issue. I told him that the whole situation rubbed me wrong because we couldn’t even get the vehicle properly registered because of this PREXISTING issue. If I’d have known this would happen, I wouldn’t have bought the car.
Alex offered to fix the car (we’d pay for parts and labor or we could buy the part separately and just pay for labor). I honestly didn’t trust them to fix the issue, even on my dime. Frankly, he had enough of my money and I wasn’t falling for the trap again. If they let this happen, I considered them less than trustworthy at that point in time. Currys will fix the problem that E-​trade allowed to happen.
I do not recommend this company. Not at all.

HORRIBLE experience with the sales agent, Jay. I had emailed him about a truck I was interested in and had my friend, who is a mechanic, come out to look at it. After looking at it my mechanic friend called me explain his questions/​concerns. I then called Jay to speak with him about those items.
He cut me off, told me that my friend «didn’t know anything since he wasn’t a mechanic» (which he is). At one point I asked him why he was being so rude and he said «I don’t want to sell you a truck anyway» and literally hung up on me.
I would HIGHLY recommend staying away from this business. If this is the customer service they offer BEFORE the sale, I can’t imagine what its like afterwards…