Chantilly Auto Body

Great service! If you’re looking to get work done this is the place to do it. Ask for Christie, she is incredibly nice and will help you out immensely.

After being in a horrible accident (I was hit by a dump truck on the Dulles Greenway), the last thing I expected was for the insurance company to want to repair my Honda CRV.
After over 12K in repairs, and over 8 weeks in the shop, I arrived to pick up my CRV. It was completely out of gas, but a mechanic was kind enough to add enough for me to get to a nearby gas station.
I was only a few miles down the road when I then realized that my windshield wipers did not work. I had to bring the car back the next day to be repaired. Fortunately, they repaired it quickly, and I was on my way.
My Honda looks great and rides well. Given the circumstances, I am pleased with the work that was done.
I will caution others though that the office staff is incredibly rude (in person and on the phone). However, Lisa, the customer service manager, was helpful and called routinely to give me updates.
I hope I never have to use body shop again. But, if I do, I will most likely try somewhere else.

I had bad experience today. This is first time I writing to Unilocal.The front dest lady «Francer”(iam not sure right spell) and who is manager «Lisa» they both have no idea. My insurance company work with them so I tried to fix my husband car there and it was close to my home. Anyway car repair was good. After car fix my husband tried to pay our bank check book, but our check seems like didnt go through, so we tried again it wasnt work either.(they have check machine make sure it works or not) I ask to «Francer» what happen, she said our system is not a problem our machine is not a problem. So my husband told her «then what is the problem», but she didnt explain. So my husband show our bank balance to her. But all the sudden she has bad aditudd and she seems like she didnt know. So my husband called manager her name is «Lisa» I ask her why this check is not go through. what is the problem. She didnt explain neither and she said «pay with credit card». But me and husband wanted to know what happened to our check. And they start to have bad aditudd and keep saying «Our system is not a problem» so my husband show our bank balance again to them and he goes «I have enough balance to pay why its not working», but Lisa said «I dont want to see your balance». She refused to see and she didnt even explain why its not working. After all that, they start to yelling at us front of the people make fun of us about our check is not working. So I told to Francer I dont like your aditudd and youguys not even explane what is going on and keep blame us I dont understand. And Francer yelling at me «I dont like your aditudd too» and Lisa and Francer they both are start to yelling at me for like 30sec front of the people, and everybody was looking at us. I told them to «stop”(if i didnt say stop, they’ll keep yelling at us» I didnt like all that situation so I pay with my credit card and we just get out of that place and maintenance came with us and he apologize to us all that happened. I still dont know why my check wasnt go through I just wanted to know what was the problem our check instead of yelling and blame us front of people. And i still can’t believe how they treat their guest like that way and keep yelling front of the people. I had worst experience at chantilly auto body shop. I will naver gonna go again. And of course at least I will tell my family, friends and coworkers to not go there and dont get any stress out with bad costumers service.

After a nightmare experience with a different auto shop, my practically still brand new 2014 Kia was brought here to repaint the passenger side. The last shop did a terrible paint job which resulted in tons of «pinning».
The paint job quality is better thanks to Chantilly Auto Body, however, they don’t take much care with over-​spray. My car has Modesta coating on it, and now instead of just reapplying Modesta to the passenger side of the car, the ENTIRE car needs paint prep and reapply of the coating. Why is over-​spray all the way over on the driver side of my car?!

Very pleased with this service. I had a fender bender that sprung the hood, some major door rust, and electrical issues with the windows. They took care of everything for only slightly more than another quote for the collision damage alone. It took about 4 days but they called and left messages to let us know exactly how things were going. Paint matching was perfect. There were a few additional spots I wished they had touched up along the way (or at least asked about), but overall great work and customer service.

I was in a small fender bender a while back and my vehicle was brought to this place. Great service, they called me everyday to give me an update even if only to say still waiting on a part. Carol was the best and would love to work with her again if I needed their services again!
Another cool thing is that they have USAA estimate people and an Enterprise Rent A Car right there in the same building so it makes things easier when dropping off/​picking up your vehicle! Would recommend to anyone needing a great auto body shop. Really easy to find and get to as well as awesome service.

Awesome experience with my 2013 Tahoe. I was hit in the front only after having it for weeks. Pearl white long story short I had a SRX same color wrecked took to a dealer who could not match the paint so I traded it. Fast forward Tahoe gets hit in the front set up for a estimate they did that day I called. Took it back days later work was done on time and the paint and work is perfect!!! That says a lot I have been in the auto business 25+ years and never recommend body shops. However I will be sending them to you guys. AWESOME WORK!!!

My car repairs were told to be 3 – 4 days. It took an extra 4 days. Which I explained was PERFECTLY OK, I understand that repairs can be tricky and part shipments can be faulty or late. When I had asked if they had my correct phone number and wish that I was notified, I was immediately yelled by a man named Raphael. I once again told him it was ok that it was late, I had just wish I knew so I could tell the car rental company. But no, he continued to be aggressively defense then interrupted me with «JUST COME AFTER 10 OK BYE» and hung up. He was unnecessarily rude and unprofessional. My parents and relatives lived nearby and had been coming here for years. We also recommend to our friends as well because theyve always been so friendly despite some delays. But today, They just lost our business.
I feel bad for the owner. When I asked he told me his name but that he was not available. I wish I was able to speak to him instead. But too late. Good luck Raphael.

They were recommended to me by a coworker and they did a great job in replacing my Audi S5’s bumper. The repair was finished right on time, they answered the phone and got me updates when I asked for them, and the Enterprise rent a car place in their office was super convenient.

I was rear-​ended and needed my bumber to be re-​placed. I brought my car in on a Saturday morning for an estimate and asked if they would be able to take the car in on Saturday so I wouldn’t have to come in on Monday after work to drop the car off.
The guy working on my car thought it might be an issue with the Insurance Company paying for the rental car over the weekend so I went ahead and was about to reserve my rental car when one of the managers came over and said they had someone who could start working on car today and that the rental car would be covered regardless so I wouldn’t have to make an extra trip out.
It worked out really well and when I picked up my car, it looked brand new! They did an excellent job on the car.

Chantilly Auto Body was the body shop my dealership uses. I had to get some small spots fixed and figured it would take 2 – 3 days based on past experiences for similar work at other Body Shops. I was also told by my dealership it would be 2 – 3 days. After a few updates, I didn’t get my car back until 6 days later.
1. Don’t expect them to be quick. But I wouldn’t rush a body shop anyway.
After inspecting my car, I found 30 – 40 bubbles in the clear coat. Looks like something (dust, etc) got on the paint before they cleared it. I pointed this out to my dealer and they also clearly saw the issue. So it went back for repair.
After two days I received my car back. After inspection the clear looked perfect. The paint, blending, etc looked great. Like it was brand new.
When I got it home, I did a careful wash so I could inspect it closer. The areas that were repaired/​blended looked awesome. But I found a few problems:
(a) On the doors which were not painted, I found a few spots that looked like they had overspray on them. I took some polish/​buffer to the spots and were able to make it right. Took about 15 minutes per door.
(b) On one of my wheels, it looked like it had black paint (overspray) on it. A little Lacquer Thinner and it was fixed.
© Where they taped up the windshield, there was residue left. Washing it didn’t help so again I used some Lacquer Thinner with success.
In conclusion, the repairs they did were great even though it took two trips. Paint matching, blending, clear, etc. looks great. But being a body shop they should have not sent it out the first time with the clearcoat in that condition. It was too obvious that it wasn’t right. Also returning the car with overspray and residue on the paint/​wheels/​windshield is just sloppy. Like it was rushed out.
If you do use them, just make sure you carefully inspect your vehicle prior to delivery. I’m sure they’d make it right if you found anything.

I was rear-​ended, and the bumper needed to be replaced along with some other fixes. They have an Enterprise on-​site, which provided a rental (not many cars to choose from, but who really cares). I brought my car in on a Saturday, and they estimated that I would have my car back the following Friday. However, they were finished with the car on Wednesday (woohoo!). What also really impressed me is that when I got in my car, it looked as though I had just bought it. I swear they detailed the car, and thank goodness, because it had been on my to-​do list for months lol. In my nearly three years of having the car, I’m not sure if it ever looked THAT good inside. Also, the rear end of the car looked as if it was never hit. They did an excellent job: superb customer service and impeccable quality.

Based on two experiences (a 2-​star and a 4-​star experience), this is a solid 3. Here are the two scenarios:
1) I was rear-​ended, had some minor damage, they fixed it overnight while providing a rental. When I showed up to pick the car up, my car was not only fixed but darn-​near detailed as well. I was very impressed with the cleaning job they did — earned my business that way.
2) My dear wife was struck by an inconsiderate concrete poll at a gas station that reached over and scratched the van. The van had to stay past the estimated time to repair by two days and she had to get serious with them before she received a firm commitment to return the van. Grrr…

Just a minor paint job needed to the rear bumper. The paint job looks great. They called at the end of the day to give me an update and I even got the car back a day early. They [almost] worked seamlessly with the insurance.
Biggest problem was that my car now smells like they were smoking inside for the entire 30 hours they had it.

Just picked up my 2009 Lexus that needed some paint work on the body and rear bumper. It was done to perfection. No trace of the scrapes nor of any variation in the paintwork. Randy Fox did the painting and he is a master. I highly recommend this body shop for the work they did to this car.

I got my car fixed here from a car accident I was in where a lady rear ended me. My insurance company works with this auto body and I have no clue why. I got the car fixed and at first they said it would be a week for the work to be completed. Then it was going to take a month and then it end up being finished in a little over a week. I think they take advantage of insurance companies since they have the rental cars place there too. They want you to use their rentals as long as possible.
The car they gave me was a real piece of crap car that smelled funky. On top of it, it was a KIA. No one wants to drive a KIA, not even KIA owners. Sorry… but it is true and you know it!
The worst part of this whole thing is the customer service. They had an employee leave that we were working with and never told us. We were getting pissed when this person never returned our calls after leaving many VMs on her direct line. If an employee leaves, please change the message and reroute the calls. Anyway, so we finally get a hold of someone else after 2 weeks and they said Ohhh yeah she left and we didn’t even think that people would still be contacting her. They assigned us to another employee and it is even worse. I am still waiting on a part for my car that was fixed in July and it is now September. The part has been ordered like 2x-​3x now but somehow it got lost, it was the wrong part, or whatever other excuse they could come up with that day of my car status.
There work seems to be decent but I would never ever come back to this place ever again!!! I advise anyone who is considering this place to go some place else. July-​Sept and my car is not complete is utter BS.

My car was brought here after a major car accident that left my car totaled (not my fault). It was a very stressful and upsetting situation. They were really nice and took care of what I needed quickly so my insurance could get me reimbursed and moving in the right direction quickly. I really appreciated that. I did not actually have them do any work to my car so I can not provide info on that.

WARNING! WARNING! There was more body damage on my car AFTER they did the work on it than there was when I dropped the car off at Chantilly Auto Body! They deny causing the HUGE gash in my drivers side door and offered to give me an estimate on the new damage! They actually want me to pay them to fix the damage they caused! When I called them, they were rude and evasive! I had a really hard time getting them to give me the names of the owners so I could complain directly to them. Why would a business be so evasive about giving you the names of the owners unless they were SUPER shady!!! DO NOT TAKE YOUR CAR HERE!!! WARNING!!!
I will respond to the OWNER’s response: I called your shop as soon as I got home, NOT the next day! I brought the car back that afternoon for you to see the scratch… it was the next day when you came up with a video that you claim doesn’t show any damage to the car. Not only is that video not time or date stamped, but it is so fuzzy I don’t even know if it is MY car! I can’t even make out the license plate number, which you would have to agree is LARGER than the gash in my door. Why didn’t I see the scratch before I left your shop initially? Because I was in such a hurry to get out of there after you had my car a whole week after it was promised~I looked to make sure the grill and bumper were fixed and left.
BTW~ I think most people would agree that they wouldn’t expect to HAVE to inspect their entire car before they leave from having work done… you see we don’t expect that the body shop is going to CAUSE NEW DAMAGE!!! As for your inspection of the car before I left… we looked at the work you did, that’s it. We did NOT inspect the entire car. So, I ask you to be resonable and RESPONSIBLE… pay to fix the damage you did to my car!
BTW~ to anyone reading this review~ Chantilly Auto Body is NOT ACCREDITED with the Better Business Bureau! And almost all the reviews I have now read about them have customers complaining about further damage being done to their cars while in Chantilly Auto Body’s «care»!!! WARNING!!! WARNING!!!

I used them once to repair serious hail damage on my three week old car. Drop off was a cinch, they explained in detail what to expect. Three days later I had my car back. I had over 500 dings from hail damage and after they got done with it I couldn’t find one single dent (and I am super anal about the paint on my car). They dropped the headliner to repair many dents and put it back good as new.

I had them fix a couple of scratches and hail damage dings on my car last month. While they were fixing it, they called me up and told me that my door panel had broken in several pieces and that I’d have to pay to get it replaced or try to go through my insurance company to replace it. I told them that it wasn’t broken when I brought it to them, but they insisted that I was responsible.
After a couple of yelling bouts on the phone, they called me back and told me that they’d take care of it. It looks like they ended up charging my insurance company for their mistakes.
Also, they broke the passenger side door panel and didn’t tell me. I only found out AFTER I drove off with the car. And not to mention that the dings they fixed, well, some of them are still very noticable on my car.
I don’t know how they get away with this. How do you tell a customer that they have to pay for damages which were caused by the auto body shop? Why weren’t other damages reported to the customer? No chance I ever bring my car back to this place ever again.