Sharlene Downs – State Farm Insurance Agent

Sharlene has been my agent for 10+ years, and she is amazing! Not only is her service professional, prompt and attentive, she provides personal attention and kindness that far surpasses expectation. I’ve been through many claims and have never been disappointed.

Sharlene and her staff are always eager to help. Service is always friendly and polite. They are educated in the insurance and financial industry yet make it easy to understand.

Sharlene and her staff are helpful and service oriented. Always helpful whenever I have a question or a claim. Mary (one of Sharlenes staff) proactively did a review of my policies and came up with some suggestions to lower my costs.

My girlfriend and I recently moved to Minnesota (from California) and my previous insurance company of many years informed me that my insurance would not apply to the land of 10,000 lakes… So I logged onto the State Farm site and signed up for renters insurance. Sharlene promptly gave me a call. She quickly became my new agent. Primarily because she is very polite and professional.
I secured a renters insurance plan for only about $ 8 per month! If my experience had ended there it would have been a 4.5 Star transaction…
TRAGICALLY it did not.
Since I was also in the market for Auto insurance as well I figured it couldn’t hurt to get a quote. I told her that all I needed was the state minimums as I have never been in an accident (Knock on wood). She sent me over a quote for about $ 80 per month. It sounded about what I was paying for in California so I agreed.
Two months passed…
I miraculously received my first bill in the mail. It was sent to the wrong address but the post office managed to get it to me anyways. The bill read $ 145 for the month!!!
Good God! My rate had almost doubled! I now owed nearly $ 300 for two months of auto insurance!
I was an idiot and paid it, because they told me that if I canceled then they would have to report it and my rates would go up for not having coverage between policies.
20 days later I get home and check the mail and find a bill sent to the wrong address with my name on it. My monthly insurance rate is now $ 225.05 for the month! FML!!!
3 months into my plan, my rates have dramatically increased with each consecutive passing month without letting me know why. After a number of calls to State Farm, they still cant send my mail to the proper address. I have never in my entire life had such a terrible experience with any company.
Do not do business with them, YOU WILL REGRET IT!