Zipps Sports Grill

Well I have been a loyal Zipps customer since 2008 when I moved to the valley from Michigan and let me tell you, this was by far and away the worst experience I have had in a bar since I moved. To begin with, our waitress delivered my beer and said that it was the last Coors Light, when I asked her if I could get a full beer she told me that the 32oz draft is sold in a 34oz mug so the solid 2.5 inches of space between the top of the beer and the glass was the 2oz difference. I told her that was unacceptable and that I would rather have something else, instead of discussing the matter with me she simply walked away and ignored me as I tried to inform her of my new beer choice. I grabbed a manager, she took away the beer but didn’t seem to care that her server was just rude to me. Seconds later a new waitress stopped by to introduce herself, and we were happy to have a new, polite, server. As I was still upset about being disrespected I elected not to order anything and I kindly told the server that it wasn’t her fault but that I wouldn’t be eating despite the other 4 people in our group ordering dinner.
My wife ordered the chicken tenders. She only had one bite before she told me to eat some because she didn’t like them. I took one bite and literally chewed through an entire tendon. I spit out half the bite out, choked down the rest, and thought, well let’s try another tender and see if it’s any better. I took a small bite and guess what, I felt as though I was chewing through a raw chicken tendon. The single most disgusting thing that I have ever tasted. We didn’t complain because it just simply wasn’t worth it. We tipped our server 40% (3 $ on a 7.50 $ meal) because it wasn’t her fault and left once everyone was ready.
I will never patronize this Zipps location ever again. If a friend wants to buy my beers I may return, but I will never spend another single dollar of my hard earned money to be disrespected. Other Zipps locations may still get my business in the future, however, this location is by far the worst I have ever been to. I have been to about 5 other locations, so I know a thing or two about the franchise.

I come here every week for some beers and chicken wings with the guys from work. I’m addicted to the chicken wings cuz they’re so good. Just a tip, try the golden medium wings «extra crispy» with a side of buffalo sauce. I get the buffalo hot and this way you can kinda control the heat level. The wings will have just the right amount of crunch and still be tender inside. I find myself thinking about their wings sometimes and especially if I miss a week. Ask for Holly cuz she knows how to have the kitchen make your wings just perfect!

Ordered a Long Island and got charged $ 6 a piece. Saw the waitress bring back Coke and Lemonade. Sketch place looking for a quick buck.

We have been to zipps many times before. Went for weekend hangover specials at 1:30pm. Service was extremely slow, took 45 min to get our burger and fries. Fries were under done. Burgers were dry. Had to ask for napkins, knife and fork. Will not be back.

I live a mile away and loved this place when it first opened, went on average once a week. Not any more. For starters the service has gone down hill SIGNIFICANTLY. I was in yesterday and our waitress only visited our table twice and both times was because we had to flag her down. Ordered the hot wings and they were laughably mild (which has been a trend as of late), sent them back and they basically just added more of their mild «hot sauce». Waitress never came back to see if they were any better. Back to the wings, every time I order them (golden hot) they make sure to warn me how hot they are… and almost every time my 5 year old son eats one.
Needless to say I’ll be driving further for my wing fix from now on. What’s even more amazing is that the other locations have actual hot wings that make my nose run and servers who actually do their job well… my suggestion to this location is to take a field trip to the one on McClintock and Ray. Their wing game is strong.

For the second time since they opened I have visited Zipps and thoroughly disappointed. Sat in the bar tonight and had quite possible the worst service possible. Don’t bother coming here. Wish I knew the young woman’s name that served us so I can tell you if you get her request someone else.

This place is dead and the service is horrible! It took 30 mins to get our food! Food was good to make up for the poor service!

I frequent this location often because my parents are obsessed with their wings and it’s down the street from their house. Admittedly, they do have some pretty great wings! I order them mild and saucay. And the zipperitas… Well, I’m a bit drunk after two, but they go down so well! Especially while sitting on the patio, they are so refreshing! Warning: hangover is relatively inevitable… But I usually just order the classic one with nothing added to it to cut the sugar. Service is always great here. This one blonde server always says hi to my parents. So do the managers. Very friendly and they obviously appreciate their regulars. We went here for the SuperBowl last year and it’s always a good time! Oh, I’ve also had their jalapeño burger before. Despite being a bit wastey pants, I would say it really did hit the spot.
And for a side, please order the sweet potato chips. That is all.

Oh Zipps how I love thee…
Not sure what people’s gripes are all about. Perhaps they’re a bit uptight and feel more important than others or feel that they’re the only customer in the place…
I have been coming here for about a year and I love it here. I usually sit up at the bar, and the Zipps Girls are always on point.
@NikkiO.- you’re just plain rude.
Everyone here is incredibly nice. Christy, Ashley, Genevieve, and Lizzy are the best! These girls are friendly and are always attentive.
Maybe it’s just me but I’m patient when it’s busy especially during football. I come here for the great service and being greeted with a smile.
The food is excellent as well. It’s NOT the servers fault if the food comes out wrong. MISTAKES HAPPEN! To err is human. Have a heart, jeez.
Folks, if you like a great atmosphere with great prices, bring your kids… or just yourself, and come to Zipps and hang out for a bit. You will love it!

Hmmm feeling conflicted…
First of the service was great. Sat at the bar too and the bartender Ashely was excellent. She not only was very personal but also was a prime example of what all bartender should be. Funny, witty, attentive, while still providing top notch service. She alone along with her bar mates (sorry I didn’t catch their names) would make me want to come back.
The food was very average. I ordered the chicken skewers which were very bland. Literally just breaded chick with bland flour in a fryer. And also ordered a half basket of fries and onion rings. Again the batter on the wings tasted just like deep fried flour. No salt or seasoning. Overall the food was at least consistent. Consistently bland that is…
Luckily for Zips their bartenders made up for the poor food and I’d gladly go back for drinks and a game. I’ll just skip the food.
The three stars is solely based on the service otherwise, I’d give it much less.

I like Zipps generally. The Phoenix locations have never let me down. The Ocotillo location, on the other hand, apparently didn’t get the memo about what a Zipps is supposed to be.
The food is terrible; entrees are consistently made incorrectly, arrive at the wrong temperature, and are served in meager portions. (Chicken focaccia with a whole whopping tablespoon of diced chicken? Hell yeah!) Fries and rings are likely to be inedible by virtue of the line serving up whatever stale, rubbery and/​or flaccid crap has been sitting around all day instead of dropping a fresh batch.
The service is terrible; it’s inattentive and extremely slow. 90 minutes. For lunch. With a handful of diners. Starting wistfully at your empty glass is a way of life here.
The building itself is terrible; the design of this location is so acoustically bad that you literally cannot hear the person sitting next to you.
Go somewhere else. Anywhere else.

I am so happy that I finally made it to Zipps. The bar staff is very friendly and the beers are big and cold. They have great happy hour prices and all of the food that I have tried has been great. I look forward to many return visits.

Great place to grab a drink, watch the game and enjoy dual Golden Tee machines! I’ve stopped by several times but have never reviewed because there wasn’t much to say… I’ve never been super impressed with the food and rarely order it… but I ordered hot wings and they were actually really good! I wanted to order the extra hot but was voted down because ‘I couldn’t handle it’. Seriously?! Of course I can! So instead of listening to us go back and forth, our server stepped in and said I’ll just bring you a side of the really hot sauce. Turned out that not only could I handle it, it was awesome!!! Sooo… Really, this review is about Kristi. Service here is typically random but she is always sweet and super helpful!!!

Awful. Awful. Awful. Took the family out for what I hoped would be a nice dinner.
Seated ourselves as the sign said. Waiter looked shell shocked when we sat down. Ordered drinks, they came promptly.
Kids ordered from kid menu. One had chicken on a stick. It was dropping in grease. Cold fries, cardboard onion rings rounded out the meal.
I ordered a chicken taco salad. The meat was beyond fatty, cold, and the bowl was full of the white yucky part of iceberg lettuce.
Asked for extra tomatoes and they looked at me all sideways.
Overpriced, awful food. Will not be back nor would i recommend.

Ok so we go in to check it out. Service was good nothin special but it’s busy and to be kinda expected. We wait 40 min for our food finally someone brings it. The food is completely cold. But we haven’t ate all day so we eat what’s editable. And let them know it’s cold. A manager comes over to ask us how things are. We explain we haven’t ate all day and that if the food had been warm it would have been good. However we are in a hurry and need to
Go and don’t want to wait for more to come
Out the manager says sorry I’ll take care of it! Our server returns with the whole price check and the manager after we explain we live 3 hours away. Gives us 15 $ in zip cash! (R u kidding) anyways needless to say didn’t seem like they care to much about their guest. Like I said food could have been good warm. However service and everything else makes a 1 star for me!

We were excited when we heard Zipps was moving into the S. Chandler location. We’ve been to their other locations and love their ice cold beer selection, their wings are the absolute best and always consistently prepared, and there are TV’s everywhere when we want to watch games (especially ASU because we don’t get the Pac 12 games at home w/​our cable network). The prices too are super reasonable and the portions generous with one exception (see comments to follow).
Here’s why the lower rating… First of all, the volume of the TV’s are insanely loud!!! At first we thought it was an accident or one employee cranking the volume, and now after a ton of visits, we know that’s just how it’s going to be. Even our teenagers, who’ve grown up eating at other Zipps, hate the volume so we would never choose to go there because the atmosphere is shot, volume dialed up even on nights when there is not a major game.
Secondly, the food, with the exception of the wings and salads, is just not that good. The focaccias have almost no meat in them and the fries are typically undercooked. The burgers are average, the bacon hard and over-​cooked on numerous occasions.
We eat out 5 plus times a week between lunch and dinner and I really hope this location improves because we’d love to go more.

Service was TERRIBLE. Salad was basically soup. We’ve been to several Zipps across the Valley and this was by far the worst. Christy was our server and she had amnesia or something — she took our drink order, brought our drinks, took our food order, a manager brought our food, and we never saw her again. After noticing our pissed off faces, she came over and said, «hi guys are you looking for your server?» We said «aren’t you our server?» And she responds with «oh nooo I’m sorry I’m not your server». Didn’t you take our drink and food orders? Idiot. Zero tip. Never going back.

Let me start by saying that I am a huge Zipp’s fan (as a chain) overall. That being said, this location is not on par with other Zipp’s locations in terms of food quality /​taste.
My husband and I come here often to hit up happy hour and the service in in the bar area is always great but the food is just missing that certain something. At first we thought we were finally just getting burnt out on Zipp’s food — we spent the better half of our courtship eating and drinking at Zipp’s Camelback and hit up the 16^th St. location often while we lived in the north valley. But whenever we visit a location other than Ocotillo we are reminded of what the food should taste like — the wings taste are more succulent, the burgers are bigger and juicier and the fries are crispier.
I am not sure what Ocotillo is doing wrong in the back of the house (old fryer oil? Incorrect wing sauce recipe? Too small of burger proportions?) but we will no longer visit this location and will drive a bit further to Gilbert /​Warner to ensure we are tasting the Zipp’s quality of food that we have grown to love over the past seven years.

Mr. M and I have been here a few times now and I would say overall we’ve had good experiences. The great: the golden wings and the onion rings. Totally addictive and I could go back there anytime just for those. In fact, we were there for the last ASU game and there was no talking. Just eating until we were fighting over the last onion ring. I distracted him while pretending to dust crumbs off my cleavage and snagged it. Yes!
The good: We’ve never had an issue with servers. Always friendly and generally quick with refills, drink orders, and the check. Mr. Erik was the best, but no complaints about anyone. I also really enjoyed the pepper jack focaccia, the mushroom swiss burger, and the fish and chips on various occasions. And they have one of my favorite beers on tap, Alaskan Amber, so I am good. They also made us a mean dirty Ketel One martini one night. The beer selection is ok, but what they call craft beers are generally not craft beers. We have so many great local breweries, hit them up for some more choices. Note to management: go drink at Papago Brewing and Boulders on Broadway and let their beer selections inspire you. You can still keep the weak, yellow, fizzy, farty beers on tap for the unadventurous.
The bad: the BBQ shrimp app. Weird chemical-​like flavor. And one night we had a good salad with healthy romaine and fresh vegs, and one night we had the bagged iceberg lettuce salad that tastes like what… Plastic. Yuck. A little inconsistent on a couple of items we tried.
We need to try the pizza and pay more attention to the HH specials. They have some great deals every day of the week. Oh now I’m thinking about those wings and O rings. Time to go back!

My family and I just came over here for a quick dinner. Overall, quite a bad experience. Just in case all the other bad reviews here weren’t enough to convince you:
–We sat on the patio, which was terribly dark. We had to use lights on our phones to read the menu.
–Our server was pleasant, but service was very slow. The goal was a quick dinner, but we were there for over 1.5 hours. We came just after the Cardinals game ended so I’m thinking they cut a few too many staff after the game.
–I ordered just a plain burger because I noticed all their specialty burgers had 2 patties. Well, turns out, the patties are really small. Their menu brags about not believing in a $ 12 burger, but their burger really isn’t even worth the $ 6.50.
–My onion rings were cold when I got them (not to mention pretty flavorless).
–My dad didn’t get the chicken on his salad that he asked for.