Warner Family Practice

Plan on waiting a minimum of 45 minutes to call and make or change an appointment. Once you get them on the phone they say oh we’ll call you back. You won’t hear from them so you’ll call and wait 45 minutes again only to hear «we’ll call you back». This place has NO regard for their patents time! As I type this I’ve been on hold 37:13 to change an appointment time.

I get a reminder call for my appointment. I call the office and I’m on hold for five minutes only to get an answer and be put on hold again! My Dr. Is great been visiting this practice for 15 years. The front office needs a lot of work. Time to look for another Dr.

Wow.
After being gone over a year I get a call for my appointment next week. Huh? I call the office, wait for 5 minutes on hold, hang up and push the billing button, someone picks up immediately (I guessed billing would answer at this office). The lady in billing was VERY nice I must say and apologized, she said the office schedules a physical every year in advanced for you, how kind. What a great way to make money — my wife got the same call and hasn’t been a patient for longer than I. So had we not called to cancel, an appointment we never made we would have been charged a no show fee as indicated in the email I also received today. This is a deceptive practice — I sure hope people stop going there and whoever is running this place reconsiders their money making schemes.

Warner family practice says they have a program to eliminate allergies…
Not true 350 dollar charge for a 3 month program that after 2 days made me break out with hives and cause swollen eye lids
Eyes were completely swollen. Asked for a refund and they said sorry they can’t help.
I asked for a refund of 2 of the 3 months and they couldn’t help. They gave several contrariness of drops I opened 1
3 days into a 3 month program and they still won’t help.
Do not go to earner family practice they juju at want your money and deductible payments
They are not there to truly want to help you
They break up your visits to make you pay a deductible for stuff that could’ve been done on 1 visits.
Totally out of 350 dollars and they act like its my fault there product made me break out and caused my eyes to swell

Went in on a Monday, and the doctor wrote me a prescription. I made it clear that I needed a prescription my insurance would cover, she said it would. Went to CVS and it didn’t, and I called to see if I could get another prescription.
After being told I would be called back, flash forward THREE DAYS LATER and I call them back. I’m told the doctor needs to see my insurance formulary. So I take it there, and am told they will call me back.
Flash forward, THREE DAYS LATER, I call them back and the doctor has not even looked at the formulary. And I’m told they’ll call me back. I don’t expect they will, and it’s really bad because I’ve been unmedicated for over a week, and I’m near losing my job because of Warner Family Health.
Do not use this place. Go somewhere else!

Long wait just to get a shoot, been waiting over 35 min and many clients came after me being help. Last week I call for a referral to a specialist never receive a call back. Things here are going from bad to worst it’s evident no sense of urgency. Beware some test are not cover by insurance just paid over $ 150 for testing that was not even covered by the physician

Update! My husband and I just had an appointment at One Medical in Gilbert (San Tan Mall area). This was the best doctors office I have been to. I’m so pleased that we found this office. They do charge a $ 100 annual fee to sign up, but well worth it. I think this helps weed out the riff-​raff. You will get quick appointments, have email/​phone access to your provider 24 hours a day, lab service on site. Clean, smart, friendly, professional staff and office. I would highly recommend!!!
480−237−1395

Very friendly and welcoming staff. Mary is great! I had a physical here earlier this year and it was a pleasant experience, I love that everything is done in the same place.

First thing they ask for is a credit card to have on file, like they don’t trust you. Nice feeling to have at your Dr. office. Spent half a day getting annual physical including blood tests. After asking 3 times if all tests are covered under my «free» annual physical and being told yes, I received bills from Warner, and the lab over $ 200. They run tests that are not part of preventive so that falls under the deductible for insurance. Also ran blood tests not related to me at all. Warner corrected those only after I examined each test and went over them with the lab.

Every time I come for a check up, I end up waiting 45 min in the lobby and another 20 – 30 minutes once they take me back to a room. Taking 3 hours off work to speak with a dr for 10 min max is ridiculous.

Awful experiences at this place. Staff is rude and doctors are impersonal. These practitioners seem to want a lot of pointless follow up appointments. Wait times at this office are unpredictable and they now require a debit card linked to your account so if your insurance denies coverage over something they can automatically charge you. The only good thing about this facility is they have the capability to do certain labs and testing on site which saves you a visit somewhere else.

Gayle Milek is an excellent medical provider. I love that she has the experience and knowledge of a veteran nurse along with her NP training. She shows compassion for me as a person and drive to always give me the best care possible.
I trust her. This will always make her my #1 choice in providers.

Had a stomach issue about a month ago that the PA’s just couldn’t figure out, when I only just had the stomach flu. They suggested that I had ulcerative colitis or crohns disease, when later I just found out it was the stomach flu. Misdiagnosis came with wrong medicines, worthless ultrasound tests, etc. I even suggested to them if I possibly had the stomach flu and they told me with conviction that I didn’t. Ended up going to the ER that day just to find out it was just a stomach flu bug going around. I do not recommend these people, particularly their PA’s. And this isn’t the first time they have misdiagnosed and gave me wrong advice and treatment. I swear they probably just read WebMD or something. This place really is the fast food of family medical practice. Do not recommend at all.

I really like Tom Willim which is why I give 2 stars. The office however is like dealing with a bureaucracy. No one is treated as an individual just another number coming in the door. They do not listen. I am so disappointed — really disappointed. I hate finding new doctors — I had followed Tom here from his prior practice. Now I may have to search elsewhere. Really — they need to be reminded that their field includes compassion and caring.

Deeply disappointed with this practice and medical advice. I had double pneumonia for 2 months that they didn’t diagnose. Instead they told me I had allergies and persuaded me to buy allergy drops for $ 350 out of pocket; I was desperate and couldn’t breathe so I trusted their medical expertise. I still did not get better so I went back and was told I had probably developed asthma from my allergies, they prescribed an inhaler. One week later I still couldn’t breathe so I went to the emergency room where they discovered the pneumonia and a blood clot in my lung. I truly believe that their main goal is to make money at all costs, health care is secondary. I will find a new primary care physician

This process (I am a brand new patient) was futuristic and electronic. It was very fast and simple. I got a patient goody bag and don’t have one single complaint.

«[Tom] Willim is the best provider I have ever had! God Bless him. Words can’t even explain. I love my provider. He is super, he is always taken good care of me and he is so funny!»
Joseph Flores

RUDE. Stuck Up people! The office is so uncomfortable and they scam you into getting a bunch of tests done that are not covered by insurance! They have been harassing me for months! Horrible people. Never would recommend to anyone!

My appointment on my only day off in months was made for 10:20am so that I would have some time the rest of the day. I didn’t get called back until 11:25, and only after I complained at the counter twice!!! Now almost my whole day is gone. Not cool, guys!

Worst office ever! Don’t go her if you want to be treated like a number and not a patient. They, are horrible in every sense of the word. Oh ya expect them to force you to keep your credit card on file! And expect at least a one hour wait. Only reason I went here was for a Dr. I met at another office that moved to this practice.
I no longer plan on seeing him mainly because, this office policies are to get money out of you and nothing else. Not to mention they don’t even smile when you walk in they immediately ask for your credit card and updated insurance info? Wow! So much for customer service.