The Cheesecake Factory

We waited almost 45 mins for food to come out and they brought the wrong order !
Never come back to this place. He waitress should have repeated what we ordered the first place very inexperience staffs !

I love the Cheesecake Factory!!! This particular one in Chandler is great. The food and service is consistently done well. The menu is HUGE.
Victor S. was our server this time. He was professional, polite, and attentive. He was very quick in delivering our drinks, bread, and appetizer. The food we ordered came out hot and delicious.
My favorites are the Blazing Buffalo bites, Skinny MOJITO, Almond Crusted Salmon Salad, Chicken Romano, Pineapple Upside Down Cheesecake, Lemon Meringue Cheesecake, or Banana Cream Pie Cheesecake.
Thank goodness for Intermittent Fasting! One cheesecake is my whole days worth of calories!!!

You could say I’m a regular… I’ve been coming about once or twice a month for the past 5 years, give or take. My recommendation– go ahead, take the time and read the menu. This place is known for their novel-​length selection with literally hundreds of items and unique bites. Consistently mediocre service, great ambiance, and they always have exactly what you’re in the mood for from sushi to barbecue. Oh, and cheesecake. Yeah that’s pretty much the whole reason I love this place.
Between friends and family, I’ve seen and tried a huge amount but my go-​to is a dinner-​sized appetizer with a few substitutions. It’s called the Thai Lettuce Wraps. I substitute the noodles with avocado and the chicken with salmon. It’s super healthy, the dips are to die for, and lasts me at least two meals. Some of my other favorites, and slightly less healthy options, include the Mac And Cheese burger and Chicken Bellagio (ask for extra sauce). You really can’t go wrong with those. My mom swears by the kale quinoa salad and proclaims it’s the best kale she’s ever had.
Okay as for the cheesecakes, the Salted Caramel Cheesecake is my newest favorite– replacing my previous favorite of Ultimate Red Velvet. It was seasonal this fall (2015) and became a part of the menu due to popular demand. I’m SO glad. I absolutely love cheesecake and have one each time I go. Other favorites include the White Chocolate and Reece’s Peanut Butter Cup.

Well let’s start off by saying I love cheesecake, I mean who doesn’t?! We come here every hear and there & will remain too, it’s a nice restaurant. Tonight was super busy which was weird since it’s a Thursday, but great for them! When we were seated we waited close to 10 minutes before our waiter came over (which was fine they have a HUGE menu). When she did I had to wait for my lemonade for another 10, and we also ordered one cocktail and that took about another 10. We got the chicken Caesar as well as the bacon bacon cheeseburger & they were both delicious and came out in enough time and delicious! I did have to wait another 5ish (give or take) for mine after he got his though, which if any has to wait I’m a firm believer in women first. We also ordered two cheesecakes to go which I’m about to eat and so excited! For what we got it was a little bit more than we would’ve liked, but hey you can’t win. Probably go back in another year or so like normal!

I was very fond of this place until last night! I ordered a cosmo and to my horror I found a really big piece of glass in my drink. How did they handle this? The manager comes along and apologizes for his mistake, informs us that he will return to get some personal information incase something goes wrong and needs medical attention. Never stops by! Thanks to my server for being honest and confirming it was a glass piece. At least she was honest enough.
Another incident which I witnessed with my own eyes-​there were broken glass pieces on the floor– one of the servers kicks them like he was playing soccer in his own field. Smiles and walks by! Really? Were they going to wait for the worst to happen!
How does the management handle both these situations apart from bringing this to their attention? They don’t! Just ignored it!
Had I cut my mouth or my tongue– they would have taken actions? What if I had consumed small glass pieces in my drink? Is the solution to these incidents to ignore them and console us by paying our bill? No. I’m really disappointed with them. And will always think twice before walking in there.

I’m not a huge fan of reviewing store chains, especially restaurant chains.
When I’m writing a review, I want to make sure I am adding something unique, that perhaps someone didn’t already know. Since chains are everywhere, everyone has already tried them so chain reviews usually basically come down to rehashing information we all already know or become a report card on what we thought of the service.
It’s easy to look down on chains or take them for granted because they’re probably run by a giant faceless corporation or some big fat cat.
One of the notable exceptions is The Cheesecake Factory.
The Cheesecake Factory started in 1978 from an idea that a son of a baker couple had to showcase his mother’s cheesecakes, as well as to add a restaurant.
The Cheesecake Factory has a certain je né sais quoi quality and is impressively successful operating on such a grand scale.
What do I mean?
The décor.
The Cheesecake Factory is stunning and huge. There is the main dinning room, the bar and bakery areas. Each could conceivably operate on their own. The high ceilings with all the art work is pretty amazing. The craftsmanship of the bar is gorgeous. The whole restaurant is very well appointed. (see pics)
The menu.
The Cheesecake Factory menu is massive. Not just in the quantity of items, but the scope as well.
The menu features:
Appetizers/​Small Plates/​Snacks
Salads
Pizza
Glamburgers/​Sandwiches
Pastas
Steaks/​Chops/​Fish/​Seafood
Eggs/​Omelettes
There are 2 new sections:
«Super» Foods & Skinnylicious
«Super» Foods are nutrient rich special recipes with high sources of antioxidants.
Some of these include:
Falafel Salad
Super Antioxidant Salad
Vegan Cobb Salad
Kale & Quinoa Salad
Skinnylicious are a collection of fresh & delicious menu options all at 590 calories or less.
Obviously, desserts include cheesecake.
Like ALL the cheesecakes ever invented!
Drink menu is extensive & creative.
The Service.
The Cheesecake Factory has a pretty consistent high level of service. Occasionally, there is a surly server, but it is rare.
The Hours: 11am — 12am
Extras:
Catering
Gift Cards
Ship A Cheesecake
Now think of all of those things I listed and multiply by 5 Phoenix Valley locations.
(Chandler, Mesa, Biltmore, Kierland, & Peoria)
To have 5 massive restaurants all in the same city (over 200 locations total) and to be as successful as they are, for as long as they have been, is impressive and rare.
The ability to just stop in to an epic environment with constantly high level & varied products and excellent service is beyond impressive, which unfortunately can be taken for granted.
For more information:
I ⁵⁄₅ highly recommend The Cheesecake Factory!

Had a wait to deal with, but mostly because we had a large party. We ate pretty well and enjoyed our food and drinks. Of course I loved the cheesecake!

Hit and miss at this place decent food, bad service. We were seated in the bar area on a Tuesday evening, the dining room had a lot of available seating, but they sat us at those little tiny tables where you have to basically sit on top of one another and cant have a private conversation. That wasn’t any fun. From there our waiter was very busy, running around like a chicken with his head cut off. We had 3 different waiters come and try to help us, it got really confusing and a bit frustrating. After 30 mins we finally got our drinks and our order in. The food was decent, but with all the waiting we ate really quick so we could get out of there and get home. My sister and I agreed it would be easier to just order our cheese cake at the to-​go counter instead of ordering it through our waiter. Paid the bill after another 15 minutes of waiting got our cheese cake and got the heck out of there. It shouldn’t take you almost 3 hours to eat on a Tuesday night :(

I love the Cheesecake Factory. The best thing about this restaurant is the amount of items on their menu. They literally have something for every body. They have a Skinnylicious menu, which is what I always order from. You can order your appetizers, main course, desert, and drinks from this menu. The cheesecake is to die for and I have a couple favorite. Right now my two favorites are Vanilla Bean and Tuxedo, I’m classic with cheesecake and ice-​cream. This location was nice. It’s very convenient seeing that it’s attached to the mall. I wouldn’t come her on a dinner date due to that reason but it’s perfect for after your shopping trip. A lot better than the food court! Customer service was good, nothing special but nothing bad either. Overall, I’d recommend this location for a day after shopping.

We tried this Cheesecake Factory after having a dismal experience at another Cheesecake factory further north than this one. A couple’s dinner and we ordered the following:
Avocado Salad, Fresh and delicious. Not overdressed.
Chicken Piccata with pasta and plenty of Parmagiano Reggiano, grated right in front of you.
Delicious and perfectly made.
Eggplant Parmagiana with Pesto Pasta, Really delicious. Sauce was great. Pesto pasta was not overly aggressive with garlic. It was just right.
Kobe Burger with caramelized onions and mushrooms and sweet potato fries. Had this because there were no turkey burgers. The Kobe Burger was OK but nothing to write home about. Sweet potato fries were good.
The bread was delicious but we had to ask about 3 times before we got our first service of bread although the place was not packed. Tasty bread. Other than that, the service was good as they kept our waters refreshed.
I will admit that I was shocked by how good their pasta dish was. I normally don’t even try italian dishes at non-​italian restaurants but the waiter, Jesus, convinced me it was a wonderful dish.
It was refreshing to go to a Cheesecake Factory and have a meal that I don’t have to complain about. I just want good food and good service and I got it at this Cheesecake Factory.

I love cheese cake factory. And I keep going to this location because it’s by my house. But for what ever reason they almost always screw up the entries. One time we ordered cheese cake and it was frozen. Yes it’s not made fresh and shipped from California. When I was back in Cali I ate and they got the order right and it was amazing. Tonight the chicken was terrible so over cooked it was like eating turkey jerky. Almost no sauce so we sent it back. Second time it was worse so we ordered something different. Came out great but the mashed potatoes ice cold not warm at all. This is a sign of a major problem in my opinion. Honestly I have eaten here at least two dozen times. More than half the time the food is not right. Proof is the fact that they have only three stars. Guess I’m not the only one. Just wish they could be as good as the California locations. I’ll report back next time.

Good food. Great service. Fantastic ambiance, and cheesecake! What else could you ask for?

Just left the location in the Chandler Fashion Center mall and I had to write a review. The food looked and tasted great, and the service was good and quick for a weekend lunch.
I ordered a BBQ burger cooked medium rare with fries and my fiancée ordered a Cuban sandwich. Both were bigger than expected and cooked as ordered.
The menu at Cheesecake Factory is huge and there were lots of entrees I wanted to try. I even scoped out other tables to see how their food looked at it was all awesome!

Called in an order for a cheesecake for a birthday party and was told I could stop by the «curbside to go» and they would bring the cake out for me. I told them I would be there at 530 and they said they would have the cake ready for me at that time. I called right before I arrived and I was told they will send somebody out immediately. 5 minutes later a customer arrives and within a minute, the attendant comes out and serves them. I immediately talk to that attendant and he says they will be right with me. Ten minutes pass and I give them a call again and they said they didn’t know I was out there waiting. Fifteen minutes now and another customer pulls up behind me and is served. The waitress had no idea I was there again.
When I asked for the manager the manager came out and said there was nothing he would do to compensate me for my time. He said that it is my fault for not letting them know I was outside despite the fact that I called twice and talked to two attendants about having waited for someone to help.
I understand that mistakes happen in the service industry but to come out after 15 minutes of waiting and two different customers being served before me and have the manager tell me that I was at fault was not worth an overpriced 60 dollar cheesecake. On top of that, the cheesecake was still frozen an hour and half after I picked it up even though they told me they had left it to thaw two hours before I got there! I will never come here again and I don’t recommend anybody else to go here either. Go somewhere local. At least your business will be appreciated.

I’m not a big fan of the menu that has 1000 things but I know people like it so I will keep my review unbiased. The choices are overwhelming but the one thing I’m not a fan of is you can’t ‘tweak’ you food items. Can’t add more garlic remove some key items as a lot of things are pre-​packaged, in particular the sauces. About the only thing I could add was salt or pepper. Staff was good and I enjoy the variety of bread, but the wait was a killer.
Would I return, probably of requested by someone but keep to something simple.

So this place gets a bad rap for being unhealthy. To be fair, they have a menu that could be mistaken for a small book, and it is filled with unhealthy delicious options. My friends all loved their unhealthy food and I looked longingly at them as I ate my salad.
And there is our headline. There is an ENTIRE MENU of healthy options, and I mean seriously healthy. Kale is involved, and when Kale shows up, you know healthy is about to throw down. The options included a lot of sandwiches, which didn’t work for my carb-​averse diet, so I requested the most obnoxious thing on the planet: a lettuce-​wrapped sandwich with a side salad.
They served it, and it was what health nuts would describe as «delicious». I am working my way there, so as of now I can affirm that it was «food». Still, I was impressed with their response to the bad rap, and the many options on their healthy «Skinnylicious» menu. You can have very green meals here.

The Cheesecake is of course always great. Very rich, you may want to split a slice.
Ambiance is very decorative with elaborately painted décor. Can be casual or dressy, depending on how you want to roll.
Crab cakes and flat breads are very good. Plenty of meat in your pasta. Overall, I have had nothing bad here. Some of the meals are average, most are good. Big Portions. Great place to split an appetizer, a meal and slice of cheesecake.

I don’t go out of my way to visit The Cheesecake Factory, but my mother wanted to have an early dinner here for her 60^th birthday. We had a group of 13 and when I arrived I tried having them organize a table for us, but the manager said that she wouldn’t do so until everyone arrived. Even thought I explained that everyone was on the way she would not sit the 4 of us that were there early.
Upon sitting down, our waiter was very accommodating. Brought us all waters and took drink orders. After browsing the extensive menu items I choose a turkey sandwich from the skinny menu. Food took a while to come out of the kitchen & my niece waited the longest for some kid sliders. I was literally done with my turkey sandwich before they brought out her sliders. Not sure what happened in the kitchen to forget about 2 small sliders. I’m not a fan of the décor of Cheesecake factory or the sitting arrangement made for a large party. I felt trapped where they sat us.
After dinner was over we all ordered some cheesecake, because why not? We opted for the brownie sundae and a slice of cookie dough cheesecake. No complaints in this department. Both good options for dessert. All in all I wouldn’t eat here again. The food is OK and the service is OK. Some people rave about this place, but for the price of the food I know I can have a better dining experience somewhere else.

You really can’t go wrong with Cheesecake Factory. Their menu is huge — maybe too big — so there’s definitely something for everyone! This visit was a good one, as expected. Our server Audrey was great and took good care of us. If I ever had a complaint with Cheesecake Factory it would be about the ridiculous wait times (because they are so popular) but we were really lucky on this trip and only had a 15 minute wait. Yahoo!

I like the Cheesecake factory. It is always good for a substantial, good meal. Is it phenomenal, no? Is it bad, no. It’s good and for the most part, consistent.
We came in around 8 pm on a Tuesday night so needless to say, it was pretty quiet. There were lots of servers standing around so when it came to get my iced tea refreshed, I was surprised I had to track someone down. The bartender, who was also our server, was engrossed in a convo with a male customer (perhaps she thought he’d be a better tipper? ;)) so we were invisible to her. Too bad too, as she seemed promising.
One of my staple dishes I get at the Cheesecake Factory is the Tomato Basil pasta. It is always an ample serving that I can usually get 2 meals out of. I also love a good old slice of Original Cheesecake. Keep it simple and you won’t be disappointed.