Straight Line Plumbing

Totally untrustworthy. Lied about finding the rag in the drain that was no ragin the drain. me and my son stood right there and watched the whole thing no rag with pull-​out of the drain. but as soon as the plumber left he reported to his boss into the homeowner that there was a rag in the drain which was a total total lie. Stay away from this dishonest place. I would have given o stars if possible. Terrible place is dishonest

Watch out– i bought a new shower head for my bath, but was unable to remove the existing one myself, so i called them, came out same day, — 6:30 pm, showed him what I needed done, — he asks to inspect my hot water heater and garbage disposal for «free», finally an hour later he installs my new shower head, and hands me a bill for $$$$. I was shocked. Worst part is the next day I notice he had placed his company sticker on my garbage disposal & hot water heater– how sneaky– never use these guys again!

Let me start by saying I’m going out of Home Warranty and paying full price for plumbing repair!
Agree with Mark F — DO NOT USE!!! Smarry is the word i use for these guys — just liars! The same excuse that other Unilocalers have posted was the excuse ala carte that was used on me today «a tech got injured the job» and he was pulling someone off another job… dude I’m not an idiot, you lie.
at 10:41 (appointment time was 8 to 11) he called and said tech would be there is one hour. I am a native and am in my car for a living — the IS NO WHERE IN THIS TOWN THAT IS AN HOUR DRIVE. I asked where the tech was and he did not know. Really, you don’t know where your tech is? interesing. but he is an hour away. Got it. (FYI he showed up at 12:14 — that is one hour and 33 minutes — that is a trip to Tucson from my home. I would suggest you find out where your tech is.
And to make the story even better he did not even tell the tech and this seemingly nice gent shows up to get an earful from me! Maybe this is why he does not know where his techs are… just sayin’! He tells me «this is my 2^nd day on the job» I say good luck with that.
so the moral of the story — call Roto Rooter…

The absolute best !!! If you don’t use them, you missed out, wonderful people great work !!!

DO NOT USE THIS COMPANY!!! They do not stand by work. I had an issue with my hot water & the salesmen (repair man) did exactly what was shown on Dateline, they use scare tactics saying if you don’t replace it could blow your house up etc. They charge you an arm in a leg $ 1500 and when I called & told them my water heater wasn’t working like the old one they charge me another $ 300. Any issue you have after the come out is mysteriously not cover under their warranty. They even change their name to NOW Plumbing. They talk a good game while emptying your wallet!

I would definitely use them again. They are efficient, quick, trustworthy and reasonably priced. In today’s plumbing market finding someone to trust is almost impossible. I called another plumber, but they didn’t get back to me. I was waiting for hours… So I decided to call Straight Line. I had an emergency plumbing situation. They were here in a hour! He fixed my problem fast and everything went extremely smooth. I highly recommend them!

Our water softener did not seem to be working or regenerating as it’s supposed to do. I was unable to determine the make or brand of the unit as there were no markings to indicate what kind of unit this was. So called Straight line since their sticker was on the unit, either from either previous service or the original installation. Guy came out and could not identify the type of unit this was, not could his supervisor via phone. He didn’t actually do anything to physically inspect or check it out, because «then he would be responsible» for it. He also admitted there was another fellow who worked on softeners. All he did was call his supervisor, exchange photos on cell phone, then offer to remove it and take it back to the shop for diagnostics. It would cost be over $ 300 to remove the unit and sweat together a bypass waterline, then the bench test at the shop a couple hundred more. Or I could choose to replace the unit, but that would be somewhere between $ 2,000 and $ 3,000 roughly.
Very disappointed that they did so little and immediately jumped to options that would cost me several hundred dollars to inspect it.
By the way — using some iphone photos I took, it took me 15 minutes on the internet to identify the make and model of my unit, and some ideas what might be wrong and how to fix it. I also found that I can replace the unit for far less than what he quoted.
I would NOT recommend calling this company to inspect a water softener issue.

I highly recommend Straight Line Plumbing. They are very professional, from the person taking your appointment to the men that show up to work in your home. Their prices are more than fair and they are timely.

Do not use! I had a water line problem in the house. There was obviously a leak when you turn on the pressure value at the water heater. Instead of not opening the value again Glen the tech did it 2 – 3 more times. This caused water now to run into the living room on laminate floors. Imagine that mess. I called the «service manager» he refused to help. I asked for the name of their insurance company and he refused to give. I asked for the name of his boss. He refused then said he does not know who it is. He said we are not longer doing business with you even though he said I paid a fee to have three service checks a year. He said he will not return that money. What a joke!
Now calls me back and said I never paid a fee.

This company was referred by my home warranty company. When the claim was filed, they had 24 hours to call and didn’t. I called them, got an appointment 2 days later and was told they’d call 20 minutes out. After the appointment ‘window’ came and went, I finally called. After all, I took time off work that I didn’t really have to burn sitting at home waiting for nothing to happen. They said they had an emergency and wouldn’t be there. Really? I had to call them to hear that they wouldn’t be there? The earliest they could get me in was 5 days later. Called the home warranty company and got a plumber that actually responded when they said they would. Imagine that, Straight Line — valuing your customer’s time. Looking at all the low grades on here, I have no earthly idea why the home warranty place uses them.

Had them come to my condo to repair bathroom faucet with no hot water. It was under home warranty, so only cost 100 dollar deductable. We also found some deficiencies such as stuck shut off valves, and a leak in the kitchen faucet. Then the fun began, the «office» called time and time again to try and sell us on them replacing the valves and faucet. They wanted 70 bucks per valve, and over 400 dollars to replace the faucet. Seemed like they were more a sales organization than a plumbing repair one.

Our main line to the sewer had backed-​up. Our sinks, tub and shower would not drain. Our old plumber had retired, so we called Straight Line Plumbing for a quote to clean out the main line. They would not give us a quote over the phone but said their plumber would be happy to come out and give us an estimate for $ 30 which would be applied to the job should we decide to have the work done. Our retired Plumber, who we loved and used for the past 8 years, had done the main line clean out for us before and charged us $ 100. I nearly fell over when the Straight Line Plumber quoted us $ 322.53. Having company arriving that very afternoon, I had no choice but to use their services and pay the very steep price for the job. The line is now clear but lesson learned, if a plumbing service will not provide a quote over the phone, call the next Plumbing Service!!!