Sleep Number

I ordered my bed on ⁸⁄₃₁ during the Labor Day Sale. The people at the Chandler store were very nice. They said that the bed would take 2 – 3 weeks for delivery. I received confirmation that my bed would be delivered on Tuesday ⁹⁄₂₃ sometime between 2pm and 5pm. This required me to take a day off from work to receive the bed. At 4:15, I received a call saying that something came up and my bed would not be delivered. After several phone calls, I still could get no answer why my bed wasn’t going to be delivered, nor could I get an answer on when it would be delivered. I assumed that I would be a higher priority since they missed their original delivery date, but I was wrong. They said the Regional Coordinator will be personally giving me a call to schedule a new date. Today is Saturday ⁹⁄₂₇ and I have not heard from anyone. I called and spoke with a representative and she got me scheduled for Wednesday 10/​1, one full month later! I will have to take another day off just to receive this bed. This whole process has been a huge inconvenience and the people at Sleep Number have been very disrespectful. I don’t doubt that the bed is a good product; however, due to the inconvenience with the delivery process, I would not recommend anyone purchase a Sleep Number bed unless you have several vacation days available just to receive the delivery. The only thing Sleep Number has done for me to compensate for the inconvenience was waive the $ 180 delivery fee. Keep in mind I paid $ 3700 for the bed and took 2 days off from work. I feel like I am not a very valued customer. Basically, they are saying, «Go pound sand» and we’ll get the bed to you whenever we feel like it.
I will never buy another Sleep Number Bed and would not recommend anyone else go through this headache.

The scam of the century! I’m still horrified! Please do not believe the shop assistants in this store!
We bought a sleep number mattress in this store in January. No complaints about the product but they deliberately lie to us in all the information they gave us!
We were going to move back to Europe so we specifically ask about two things:
The warranty– we were told sure no problem! the warranty will be valid, just need to contact customer service. I quote also «Our beds go often abroad, just yesterday I sent a bed to Puerto Rico»
The pump, is it dual voltage so it can be used in Europe?- «yes it is dual voltage no problems there»
Well, we are in Europe now after paying 3000 $ for this bed. We plugged the pump and sure, after working for 5 min it stopped, burnt smell… No, the pump is not dual voltage!- first disgraceful lie
Then I rang customer service, sure the warranty is invalid once the bed is outside the USA!!- second disgraceful lie
And best… They offer us a 50% off on a new pump but… They are not able to ship anything outside USA!!! So can someone explain to me how was that bed shipped to Puerto Rico???
This shop is full with charlatans that will do and say anything to sell you a bed!!! Don’t make the same mistakes we made thinking this was a serious company … IS A TRAP!!!