Samurai Shear Works

I’ve been doing business with Samurai Shear Works for 8 years. The customer service is great. They truly make me feel like family. They go above and beyond to ensure your satisfaction. This is a husband and wife team and I love giving my business to a local, family owned operation. The shears they sell are good quality and their prices are great! I highly recommend this sharpening company over the others in the valley. I’ve been doing hair for 18 years and they are the BEST!

I am writing this review because I feel sorry for Samurai Shear owner (I forget her name right now). I am a big review reader so I almost didn’t call her after reading the bad review, but I’m so glad I did. After calling she said that she sharpens the shears for something like 100 salons in the valley. We set an appointment to meet up to give her the shears and she said that we could walk in the salon next store and ask them for a reference if I was weary. Not to mention there really isn’t a lot at risk, she loans you a pair of shears to borrow as yours are being sharpened. Plus we tested them out right away to make sure that they were sharp and sure enough the loaners were great. She returned the sharpened shears in 48 hours and they were as good as new. I hope the review from Howard doesn’t discourage people from using her because she is convenient, quick, great price, ethical, and does great work. So glad we found you and best of luck to your wonderful small business!

What first seemed like excellent service turned into a joke! The lady showed up at our place to pick up my wife’s shears to be sharpened and also talked to my wife about purchasing a newer «better» set of shears. She even gave us a «loner» while she would get our shears sharpened. That night my wife had a hair client and was forced to use the «loners.» You would think that from someone trying to sell «better» shears, the loner would be a nice set, sharp, clean, etc. My wife told me the «loner» was considerably more dull than the shears she gave to be sharpened and that they were not clean from whoever used them last!!!
I spoke with the lady about what brands of shears she sells and if she is a distributor for any major manufacturers. She is not. She buys direct and told me how the higher priced shears from brand names are the same quality and that they all only last 5 – 7 years before needing a new set. Anyone who knows anything about metallurgy or sharpening of metal knows that the higher quality the steel, the sharper you can get the blade. In addition, better steel holds it’s edge longer and needs to be sharpened less often. She either didn’t know what she was talking about or worse was lying.
Next day, she was supposed to have my wife’s shears sharp and ready to go. She called us saying she couldn’t deliver them because she was sick. We said we needed them so we would pick them up. She then said she actually forgot to get them sharpened and could drop them off within the hour… SHADY BUSINESS, SHADY SERVICE, AND A LYING COMPANY!!! DO NOT DO BUSINESS WITH THEM!!!

I love Samurai. They are the absolute best sharpening company in town!