Rosati’s Pizza

Two weekends ago I ordered a pizza from her as I have many times before. I ordered a Chicken Alfredo Specialty Pizza. They delivered a pizza without chicken. I called… They said no problem. «We can make another and send it out today or replace the pizza the next time you order»
Well… Today I called to order and was told that I only had a $ 5.00 credit. I then asked to speak to a manager and the manager on duty would not even get on the phone with me and the girl on the phone stated she (the manager on duty) said that the $ 5.00 credit was issued by the general manager and she could not over ride it. I then asked to speak to the General manager and he was not available. I am extremely dissatisfied with the customer service and ended up ordering from a different place. They did not seem to care one bit that they were losing a customer.

Careful: There are ‘real’ Rosati’s and franchise Rosati’s — this one’s real.
I’ve been here twice now. I’ve had the wings, the pizza (double-​dough, sausage), and the chicken parm. My wife got the linguine with clam sauce both times and loved it.
The wings are totally awesome, no kidding. I lived in Buffalo for two years, so I know good wings. These were cooked perfectly — crispy and tender. Sauce was good (not great, not Buffalo, but good and hot). I’ll get these again.
The pizza is some of the best in the valley. I’m partial to NY style pizza but this double-​dough style is really good. Sauce is a bit sweet, but the sausage is awesome and the cheese is great.
The chicken parm was okay, not great. I’m guessing it’s not a Chicago specialty. I wouldn’t get it again. And it doesn’t come with chips or any side, which surprised me.
The beer selection is subpar. You have to get a bottle to get anything good. Nothing good on tap.
The ambiance is great with a couple of exceptions. The music is psychotic — 70s depressing music. And the benches are all worn out, so if you sit in a booth or along the wall, you’ll sink so low your knees are practically up to your chin. Aside from that, it’s a great feeling. It feels real in there, nice and dark, great aromas.
I like this Rosati’s and would give it a fourth star if they had better beer, or if the benches were nicer, or if the music was better. Still recommend the place for sure.

Several of our friends like this place so we went with them. This was our first visit here. We had heard mixed reviews about the pizza so we were skeptical, to skeptical I think. I had the Cheef. It was just OK. There were several pieces of gristle in the sandwich and a lot of the meet was overcooked to a jerky consistency. My wife had the Italian grinder and she said it was awesome. Our friends got the thin crust pizza and let us try a piece. We should have gotten the pizza… by far. We want to go back so we can get the pizza. The service was a bit slow and the place filled up very quickly but overall we had a great time. Will definitely go back.

Love Rosati’s… Staff is always friendly and helpful. My pizzas turned out Gr8!!!
Thank you AMBER!!!

ordered a Chicago style deep dish pizza tonight, worst imitation of a chicago pizza ever. worng type of pizza sauce, and little to no cheese. I will try to include photo of our pizza. it you have time google Giordano’s pizza to see what a REAL Chicago deep dish looks like.

Service was fast and friendly.
The Italian Beef sandwich was huge. Can’t fit your mouth around it there is so much beef stuffed inside the white hoagie roll. Served with greasy drippings to dip it in. Less than $ 8 and enough for 2 people to share. Really enjoyed it.
My daughter ordered a pasta off the kids menu. She was disappointed that it was just a tube pasta with a spicy sauce.

We had been a fan of this Rosati’s for years, and there was a period of time when we would make a trip weekly. I’m not sure what changed. The last time we went we were less than impressed, but when we went this time, I would rank it as disappointing. We ordered two thin crust pizzas, which took over 25 minutes to come out. When they did, ‘thin crust’ was the thickness and texture of corrugated cardboard. The toppings did not particularly jump out at me as having much taste either, so I doubt that the veggies were that fresh.
The booth seats are in horrible shape, very much in need of replacement, and the restrooms were dark, dank, and none too clean. Add to that a very slow table service, as the wait staff was hanging around chatting rather than minding their tables, and one hour later we escaped, possibly to never come back.

I love there food.. Customer service is outstanding. We take out at least twice a month the food is as good as eating in.. The bar service is outstanding. Always enjoy my dinner time there. I recommend if you ever want great tasting food. This is the place to go

My daughters school had a half day today so we decided to grab some lunch. We may become a regular here because of how Amazing the service was! Our waitress was so on top of everything, she was so sweet to my kids and just an overall wonderful person. If management reads this we were there around 1145 – 1230 she deserves employee of the year! The food was delicious, we got cheese sticks, spaghetti and baked lasagna. I highly recommend this place. I will definitely be back for more

Really enjoy the pan pizza from Rosati’s. Being a Chicago transplant I always look for good pizza. Delivery takes about an hour but the wait is worth it, plan to be full because a pan pizza is a lot of food. Sauce and meats are great. Eating at restaurant is equally good, staff always nice and good vibe. So if you want a great pizza give it a try. Price is average for pizza that is actually good.

Very disappointed! Waited a hour to receive a banged up $ 20 pizza. Called to inform rosatis of the problem and was interrogated and doubted by the manager and driver. I was told I had to wait for them to come pick up the pizza then bring me another? No thanks come pick it up and keep it! Papa murphys it is for Friday nights!

Family owned, perfectly baked authentic Chicago style pizza. Crust was perfect, Italian sausage absolutely some of the best I’ve eaten anywhere on a pizza. When you walk in there’s a very good chance you’ll be served by the Rosati family personally. Look for the sign stating original valley owners as there are franchise restaurants with the family name but aren’t family owned. This review is for the McQueen X Ray Rd location.

Was ordering from here for a couple years. As others on Unilocal have noticed, when it is good it is great, but when it’s bad it’s horrible. Nothing worse than expecting a good meal based on the previous experience, only to find the food is not even close to what you had from them in the past. Also the girl that answers the phone is rude as heck and makes it clear she would rather not be there. She has been there for a long time. Usually works sundays when we call. She would not last a day at other restaurants with her attitude.
It seems they have some cooks that really show care in their cooking, while others treat it as if they could care less. How else do you have the same food coming out of the same kitchen with such huge inconsistencies? Maybe there is lack of the owner and or manager being on site at all times. Either way, unless you are a gambling person who wants to spend their money on either a great meal or a catastrophe (its a gamble), this place should be avoided.
If they ever can get consistent and hire some help that has some pride, they would be awesome.

Rosati’s is an inviting place with really friendly owners and employees. It has a warm, comfortable feel, the pizza is always great and the beer is always cold!

We go here alot, close to home, good food, great service. The bar is very small. Love the pizza, really love the chicago style stuffed pizza. Love the pasta. But this time I tried something different. Meatball sandwich. OMG soooo good. I could not eat the whole thing but it is going to be great leftovers. My husband got the grinder sandwich, he has had many times and loves it everytime.
We always sit in the bar area and service is always outstanding.

I have been coming here fairly regularly for years and have typically ordered the deep dish pizzas. The quality of the deep dish when they get it right is excellent. This would be expected when you drop $ 25 for a pizza.
However getting the deep dish crust done right consistently is something this place struggles with. On a recent order I called them back after the crust sounded and felt like hard candy when my wife and I bit into it. This is after recent orders that have been less than great quality wise, but okay.
I was trying to explain to the younger sounding lady that said she was a manager my concerns but was repeatedly interrupted. She wanted to explain their cooking process, which was over my head. She insinuated they made no error and the pizza was cooked correctly. Not the kind of a response one would expect for a long term customer when you contact them for the chance to make it right. To be fair their customer service had been generally good with other staff.
It’s just not worth the hassle or risk of feeling you overpaid for an inferior pizza. There are other options around that are consistently better.

The food is great the people are awesome the owner is the coolest, but the staff makes my day every visit.
We always get the pizza and salads and occasionally get the sandwiches that are all so filling. We love this place so much that some weeks we eat here 3 – 4 times a week.
Will continue to visit Rosati’s for years to come.

They do NOT take Groupons. I repeat, they Do NOT take Groupons. And they make it perfectly clear when you walk in the door. This already threw me off.
This place is around the corner from my house and we saw a Groupon for it so we wanted to try it out. The waitress also wanted to make it clear that they do not take Groupons. We ended up staying for their happy hour. We got a 10 inch pizza with mushrooms, green peppers, sausage and bacon. I’ve never had a Chicago style deep dish pizza before. I’m sorry, but never again. They went way overboard with the sauce. We also ordered some mild wings that they said were the best wings ever. I thought they were a bit spicy for mild.
The only upside was the beer was very reasonably priced for happy hour. Good service, but I won’t be back. You guys are called Rosatis yet u don’t accept Rosatis Groupons.

Okay. the good first: my partner really, really likes this place. It’s the only pizza he eats, and pizza is pretty much his favorite food. He usually gets the thin crust/​well baked sausage pizza, sometimes the deep dish, but for him, no complaints. So that’s nice!
The bad: God, I fucking hate this joint. I don’t like pizza, but their menu is big enough that when we do order in, I can try and get something new. Half of the time, they’ll screw the order up. (Did I want a chicken parm with pasta? They send the sandwich. Did I want the chicken parm sandwich? They send the pasta.) Usually when this happens they’ll send someone to fix their mistake — we’ve had quite a few times where they completely forgot half of our order — and that’s pretty good of them. They always seem polite about it and service is fairly prompt.
But honestly the food isn’t that good. It’s greasy and bland and if I wanted mediocre Italian food, I’d make it myself. I’d say we go here once or twice a month, so this isn’t a one-​off thing — if you like stuff that’s bogged down with oil and cheese, great. If you want to taste what you’re eating, well. Go somewhere else.

Came here on a recommendation in my search for a pie which would satisfy my inner Chicagoan. Walked into the restaurant and was told that we could sit anywhere… alright, so far so good. Place looks clean, dimly-​lit with a few games on, bar and seating look roomy enough, service was friendly… this could work.
So we sat and looked over the menu. The options for pizza were thin, double-​dough, and pan pizza. No deep-​dish or Chicago-​style option (note: some people might think that ‘deep dish’ and ‘Chicago-​style’ are synonymous, but this isn’t truly the case… «deep dish» is usually what people THINK Chicago pizza is like, but often falls short of the mark in one way or another). So I asked the server and she said that the pan pizza was deep-​dish. So we ordered a large meat pan pizza and a smaller thin-​crust with sausage and mushrooms for my padré. Took a little while to come out but that’s never a problem for me– I’ll wait patiently for food. No stars off for that. The service was friendly and attentive, and our drinks never got below halfway full.
So the pizzas came out, and a frown darkened my brow.
Looking at our ‘pan’ pizza, I couldn’t help but notice the colossal wall of crust surrounding it. It honestly looked like a regular pizza with a very large retaining wall of crust around the edges. That is most assuredly *NOT* Chicago-​style, nor is it even deep-​dish. A proper Chicago pizza should have a soft, tasty dough bottom, Then a layer of delicious cheese, THEN a layer of topping, and THEN a layer of tomato sauce (which should be thick and heavy, NOT lumpy and water!!!). This honestly just looked like something that you would have ordered from XYZ chain delivery with a wall built around it. Me dad’s thin-​crust looked about like a thin-​crust pizza could be expected to look… but… it looked ‘sad’, if that makes any sense???
Taking a few bites of my pizza, I was not impressed. Not at all. I was quite angry.
As Larry David would say: I was preeeeettyyyyy, preeeettyyyyy, prettyyyyy, pretty upset.
I can’t say that the pizza tasted TERRIBLE, so I can’t give this place one star, and I’m sure that there are people who will come here and enjoy it just fine. It tasted like a pizza, but it was most assuredly *NOT* a Chicago pizza. And it wasn’t nearly as good as any of the pizzas which I’ve gotten delivered from Rosati’s Val Vista location. I’ve ALWAYS been very happy with those pizzas, even their thin-​crust has knocked my socks off. This visit, however, left me extremely unhappy. Disillusioned, one might say. I’ve come to accept the fact that I can’t find a good Chicago pizza out here in the Valley, and I’ve learned to love a new pie in a different way. But someone directly messaged me and told me to try this place out, so I had pretty high hopes. Once again, I have walked away a sad, sad man. I took half of it home, but honestly I won’t eat a bite of it.