Pottery Barn

I’ve spent thousands and love their stuff, but every time I go to the Chandler location I get the worst service. The ladies seem so put of if you ask for help. I only ask for help if I’m seriously thinking about buying. I live in Queen Creek and I will drive twice as far to the Kierland location versus going to Chandler. I get so aggravated because it shouldn’t be that way. I refuse give spend money when treated so disrespectful. I will pay twice as much and drive farther before spending money at a location like that.

Love this store. Great staff. Very friendly and they are not overly pushy when it comes to making sales. Top notch. My wife loves to shop here too they have real high quality products. Keep up the good work PB.

The customer service is very poor. You wait hours and they stare at you. They have messed up numerous of my orders which i have had to go back over and over to get it right. I keep giving them another chance and am always disappointed.

Waste of money and time. Their products are way overpriced for the quality and they still charge shipping no matter how much you spend. Calling customer service was a nightmare as I was on hold for 45 min. This is my first and last time I ever order anything from this company. Sticking to Amazon from here on out.

I have purchased several items from Pottery Barn and have spent thousands of dollars doing so for different rooms in my home.
I visited the Chandler Fashion Mall location searching for pillow inserts for my pillow shams that were purchased at Pottery Barn. The inserts I needed were on their website at the price of $ 22 each so I thought I would check to see if the store carried them. I walked up to a sales person named Kelly and asked her if they carried the pillow inserts for the pillow shams. Kelly informed me that they did. She called someone and asked them to bring out the three I needed and was going to purchase. When Kelly gave me a total it was $ 206.00 with a 20% discount I told her those were incorrect and that I needed the inserts that I found on the website for pillow shams that were $ 22.00 each. She looked at me, rolled her eyes and proceeded to tell me those were the only thing they carried. I told her I would pull it up on my phone and show her what I was talking about. I asked her to give me a moment to log into my account. When I came back over to her I showed her what Pottery Barn is calling inserts for the shams which is different from the pillows she was trying to sell me as inserts. Kelly took my phone and told me she did not have those. She also informed me that they were something that was coming soon to the website. I asked Kelly was she not even going to check in the system. Kelly was put out by me asking her and proceeded to tell me she could if I wanted. I said, you know what never mind and left.
When I left the store I called Pottery Barn and gave them the item number 45 – 4 205 738 and asked them to see if they had the item since I was just told by their store location that it was an item coming soon. The customer service rep told me they do carry it but it is currently out of stock. I asked her if it is something they carry in the stores and she said yes. I asked her to check the Phoenix area and she located some for me in Scottsdale Az. Which if Kelly was worried about helping me could of done also instead of being put out I was asking her to help me.
I will never return to this location. The staff is not friendly and after the way I was treated by Kelly I will never recommend.

The absolutely worst customer service I have ever experienced. Unbelievable how the clerk treated customers.

Very friendly staff and store. Much more so than Biltmore or Scottsdale Quarter locations. Ask for Pam!!! She is very accommodating.

I had a very disappointing experience. I have purchased a lot of items from Pottery Barn in general. I was excited to know there was one close to me. I have now been in twice and both times I was treated poorly initially. Had to find a salesperson on my own to check on items. This particular visit yesterday was terrible. I was exchanging some items that I had bought from my recent $ 500 purchase and I just wanted to exchange for something with more design. The first salesperson I approached acted like I wasn’t at the register and continued her conversation with the other salesperson when she was finished she turned to me and asked is that a return. I said yes I just need to exchange a few pillow covers for something with more color. She said nothing and proceeded to enter the items for return. She issued a credit then no further help went back to her conversation. Terrible! I proceeded to look on my own and luckily found a very nice salesperson named Marie. She went out of her way to find different options (this is the only reason I am giving a 2 and not a 1 cause of her). Then I found many more items proceeded to check out. In my bag I had two other pillow covers I was contemplating exchanging and at that point of finding many great things I was well over $ 300 again. I decided I would return the last two items which had tags but were purchased over 90 days so the salesperson had to get a manager to approve. The EXTREMELY rude manager said we can not take that return it’s well over time limit. I said I have receipt and they have tags. The previous salesperson said they were now on sale so I would have to take sales price. I had said fine no problem I understand but the very rude manager said absolutely not. I said Marie just finish ringing me no problem. This is where it gets AWFUL! I finished paying for my order and then I wanted to look at an area rug. Marie said you can save shipping if you deliver to store. I said oh that’s great. I had her look up some to see. She had a question to ask store manager so she came up once again with the WORST attitude. Marie asked could we order this one to save her shipping, manager said NO. I asked if it was a softer material than the sisel she said yes. I wasn’t yet done with my conversation I had a few questions to ask and she walked away. The salesperson was shocked as well. Said to me if there is anything I can help you with let me know. She gave me her card and was embarrassed. I said to the salesperson I guess she (the manager) doesn’t have time for me.
I understand that some things are company policy but the delivery and attitude with it was so bad. I will not be shopping further in this store.

I absolutely LOVE this Chandler location. The staff is so amazing, The design specialists are top notch and visual team is superb. The store always looks fresh, clean and inviting. I find the best time to go is in the morning through out mid day until around 6pm. any day of the week. The «In store» designers are there and can pull together any style of vignette you are looking for. Sometimes it is frustrating when something I want is out of stock or can only be purchased online, but again, the staff try their very best to accommodate you the best they can. I also LOVE the Pottery Barn credit card !! Everyone should have one! You get 10% back on every purchase and all kinds of fun little perks throughout the year. I love all Pottery Barns in general, but the Chandler location is my «go to store» if I want top notch customer service and attention. I live equal distance between the Scottsdale location and the Chandler location and I always choose Chandler. The parking is MUCH EASIER to navigate and the store is one level and so easy to move around. You should go!!! They also have a BATHROOM! And it is right beside Nordstrom. Have fun!

Wasn’t planning on spending anything here, just looking around for ideas and inspiration. I left wishing I could afford even a little bit of that luxury!
Christmas is my favorite time of the year. Not so much the material/​consumerism aspects of the season, but the reuniting of families, the delightful foods that come into play, and even the cool (AZ) weather, among other things. The furniture, bedding linens, and décor represented in Pottery Barn reminded me of the security and happiness of Christmases past, both here in the US and back home (Philippines), as well as during my adult life up and down the east coast and in super-​chilly Chicago.
I also love my bed, so draping it with fine, soft linens and warm duvets is an indulgence I do try to cultivate, but I wish I could afford even more opulence! How I would LOVE to have a silk channel quilt keep me warm and happy and my bed a sight to behold, or a faux brown bear oversized throw and matching pillow covers to remind me of cool summer nights back in the timeshare lodges in Baguio, Philippines…
Love the cozy sherpa and cozy (faux) fur robes and matching slippers! They’re 15% off online right now, and monogramming is an extra $ 8.50. I’m thinking of getting one for my Mom– I think she’ll appreciate it. :)
#730

We’ve been to this location a couple of times now and each time we are lured in by all of the nice items that they have and wonderful decorating ideas they offer. We love to browse through here and debate how we will decorate our house when we buy one.
Both times we have been here we can tell that the staff isn’t really all that interested in helping us out. We’ve been greeted, but that’s about as far as it’s gone. Unfortunately we’ve gotten some pretty judgmental looks and vibes off the staff here, which is not the case at the others we have gone to around the rest of the greater Phoenix area.
The setup and feel of the place is very much like other locations — very rustic and charming with a little bit of modern to keep it relevant to the times. I love all of their holiday /​seasonal items and the new nautical line they offer is really nicely done!
Overall: B–
When we do end up purchasing bigger ticket items, once we are settled into a house, it most likely won’t be from this location…

The Easter themed decorations here are adorable! I was mainly here for the furniture though, and saw the 30% off Pearce sofas sign displayed prominently at the entrance. I browsed around, and liked a few of the styles, but couldn’t find a sample of the Pearce. After asking an associate, it turns out that they had sold their sample and wouldn’t get another one in for weeks! I asked them how long the sale would go on for, and they were uncertain that the sample sofa would come in before the sale ended. How am I supposed to buy your expensive furniture if you don’t have a sample for me to try, and before your sale ends?

Let’s get the good stuff out of the way first: We all know Pottery Barn is great if what you want is in stock in the store and you can just pay for it and go – lamps, candles, desk accessories, rugs, seasonal décor, all that jazz.
Sadly, that is not what this review is about.
My wife and I ordered a desk and a file cabinet through the store. We were told that the desk would be available for delivery in two weeks, but the file cabinet would take longer. However, they would instruct the delivery company (a subcontractor) to deliver the desk as soon as it came in.
Those two weeks came and went, and a cursory glance at the PB website showed that the desk had already been «available» for over a week (!). A phone call to the store indicated that the delivery people were waiting on the file cabinet (!!)…but oh, they could just call the delivery people and have the desk sent out in a few days (!!!).
My wife really needed a desk ASAP, so we cancelled the order and requested a refund. However, it’s now a week later and there is no sign of any refunds being processed yet. As a result, instead of having a desk two weeks ago, we now not only have no desk, but also have no refund as well. Everybody I speak to on the phone is very polite and agreeable, but nobody seems to be able to actually *resolve* my issue.
While the PB store itself is fine, the company’s handling of furniture orders, their delivery service, and their customer service department definitely leave much to be desired.

I l — o — v e this place. However, I’m talking about all Pottery Barns. I love their style; it’s classic with a a rich feel; there’s lots of textural elements, and they have a few things that are «found», and one of a kind. and it’s a place where I go to take a break from my flea market treasure hunting. I’ve been to this particular shop only a few times and I have never had a problem with sales people. Honestly though, I like to browse without someone hovering over me like a shadow, hoping I’ll buy something. Yes, the prices are high and that is the ONLY reason I’ve given it four and not five stars. But hey, the sales are the best and I can still look on ebay for their stuff. If you want to see an amazing amount of unique things for your home, visit this place.

Unfortunately, the first time I walked into this store, I was «greeted» by nasty stares from the employees. After 10 minutes of walking around the store I decided I would wait at the desk for assistance with registry for my wedding. I waited five minutes, had about 3 – 4 employees walk by without saying a word and no help. I was so unsettled by this, I felt like I was invisible! I am never one to complain, so I decided to give this store a try again today while I was at the mall. Once again, I walk in, no greeting, no smiles, and worst of all after even asking for help, I was ignored! I am younger, and do not know if the employees thought I would just be «wasting» their time by trying to help me and never make a sale, or if they were simply just lazy. Either way I was astonished by the behavior and attitudes I received.

Quite possibly my favorite Pottery Barn in the valley. First, it’s easy in, and easy out. You can park fairly close and NOT have to trek all thru the mall, when what you really came for is right there in the PB store! I live in the Biltmore area and instead of going to closer PB stores, I make the drive over to Chandler to go to this one. The staff is friendly and helpful. I purchased a floor sample wing chair for my sitting room, for example, and they loaded it into my little German trunk and wrapped it in plastic, roped it and even told me a good cleaner that would come to my home and take off the ‘floor dust’. How could I resist? It was the perfect cozy chair at more than ²⁄₃ off the original price! IF there is something in the catalog that you see and want, they will order and have it sent to your home and once even to my place in DC! I even got a ‘new homeowners’ 20% discount to go with! I’m always a fan of PB… and I love the sale section!

after my horrible experience at the other pottery barn, i called here unwilling to give up.
not only did drew mention that the line of sausalito dishes i was returning are a known issue, but this was actually the 2^nd set he returned just this week and it is their most returned item.
hmmm
so this employee didn’t assume i was trying to get new dishes for the holidays, he took care of me and was super helpful in assisting me find quality dishes.
obviously, the moral of the story is to work with a male. females are beyotches.

I’m repainting an entire house… little paint chips sometimes just don’t do it. Flip thru the PB catalog and paint colors are listed, but also you can go to their stores (inclu the PB Kids next door), and the walls itself will identify which paint color from Benjamin Moore they are using. The stores also have the current season’s paint fan decks, free for the taking.
Awesomeness.