Petco

C was having trouble with his fish tank so we took a water sample here. The girl who helped us was very nice. She explained everything to C without treating him like a dumb little kid. I had told him it was his fish tank so he was going to have to learn how to take care of it. He took the information and has gotten his tank running very well.
I’m a bit skeptical of these places because there are so many types of animals, so few staff members and I know they can’t know everything or even close for all of the animal products they carry. Plus, we’ve experienced dead fish at some of the other «Pet Stores» that carry fish but not here.
Nice Staff. Good variety of products. Fair Prices. 4 Stars.

Friendly service, good amount of clothing, toys and food selections for dogs. As soon as I walked in, the guy who is working as a cashier also offered to help us out if we needed anything. He carried a smile on his face while working I absolutely love it. At check out, he even asked us what kind of dogs we have. People like him who carries a positive working attitude really inspires me and makes my day.
I’ll definitely come back here again.

I stopped in today to get a quick grooming appointment. (Anal gland expression) the girls there were very friendly and where able to take my dog right away. My dog was new there and the process of getting him in to the system was quick and easy. While they were taking care of my dog I decided to get a bone for my dog. The cashier was also very friendly and upbeat. I usually go to pet club on Ray Rd and the service there is terrible so this was a nice change. I will be shopping here more often! Thanks for the great experience!

The staff is always friendly, willing to help out, and they give great advice.
I only wish I could find them. it is always hard to find someone that is working it always seems as if there is only one person and they are swamped at the register. But, when you do get hteir attention the service is great. and if they cant help you out I have gotten a couple coupons for sorry we were busy but please come back!

Unfortunately, I almost always have a negative experience at this particular petco. I walk in and am ignored the entire time, no asking if I need help, no hello, nothing. They have a huge natural foods selection, which is awesome– except literally every other item I was looking for was lacking. The cat section is tiny.

This complaint is specifically for one of your «dog trainers» at this location. I don’t know if there is more than one trainer there, but he is a Caucasian male with dark hair and HUGE gauges in his ears. I didn’t happen to get his name and I REFUSE to go back to that store as long as he continues to work there. First of all, it’s bad enough going in there with this annoying, obnoxious guy working. He generally stands there making weird, loud noises or singing… but he crossed a HUGE line the last time we came in. He came up and started talking to the cashier while we were waiting for another employee to grab something for us. He was standing about 8 feet or so from us. He looks over at my dog and rings this loud bell he had in his hand right at him. My pup backed up behind me with his ears pinned back (I don’t blame him). The guy then proceeds to say «Awww. you don’t like that?» Comes up to us and rings the bell right in his face, scaring him yet again… You’d think he’d be able to read signs of scared/​uneasy dog behavior considering he is supposed to be the store’s DOG TRAINER! What kind of piece of filth purposely tries to scare someone else’s pet for no reason? Do you not require any sort of training before you hire these people? He is in no way fit to be teaching your customers how to handle their dogs when he goes around your store, representing you, acting in such a repulsive way. He has no business working there and should be fired.

We usully go to both petco and petsmart for our fish tank needs. We recently got a clown loach from petco and today (about a week after we got him) we noticed it had ich extremely bad, and another one of our fish seemed to have the early stages. We returned to petco today and noticed the tank carrying the clown loaches had ich. a few other tanks did as well. We talked to the employee and he said that he didn’t notice it and that all the tanks had the same water supply, meaning, if one tank had it all the fish could be infected. After he finished talking to us he went to sell fish to a family. THEIR FISH INFECTED OUR TANK WITH ICH, AND THEY ARE STILL SELLING FISH WHEN THEY KNOW THEY HAVE ICH. Not to mention they only have 3 employees working at once, so you have to search for one to even get this fish. We will never return to a petco again.

I prefer Petsmart better because they have a better selection and prices. I like Petco for their cookie bar so I can pick up some cookies that are friendly for pets for my pets. That’s basically it, I only shop here on occasion because of the location. Go to Pets Inc in Tempe instead for a real shopping experience.

Tuesday, 39 dollar shots. Love it!

I believe this is the correct location. The service here was great! A girl named Alicia was outstanding and you could tell she had a passion for animals. she even stayed 20 minutes after her shift to make sure we got everything we needed.

Worst shopping experience EVER! I went in to get a new harness for my dog. Not knowing what size he needed, we sit on the floor to try a couple on. Employees taking inventory literally trampled us. No pause for me to move, no excuse me, I had to make sure I wasn’t wearing my invisibly cloak again. When I said something to them, they did not even acknowledge me.
Once I found the right harness and found some other things I needed, I went to the checkout where things got worse. The clerk was surly at best, impossibly rude even. I walked out of there feeling terrible, and my dog, who loves to go shopping when he’s allowed, was so depressed that not one staff member even acknowledged his presence. Have you ever had to deal with a depressed dog with self esteem issues? It took several cookies and 3 rides in the car to make him feel better!
While I still think Petco over all has decent selection and prices, the people at this store are what got them a single star. I will probably end up giving them a second chance in the future, and hopefully the experience will be different.

I’m a big fan of this particular PETCO and PETCO stores in general. Their ethical practices outshine their competitors. I also find that their selection in the amphibian and reptile section to be awesome! They always seem to have my kitty foods and litter and treats on sale too. I recently took my new kitten to see Santa at this PETCO location. Santa and his staff were very professional and gentle with my baby. The picture came out great, and part of the cost is donated to animal charity. Great place to take your pet!