Pei Wei

eaten here for years and the new change allowing a substitute aof rice with quinoa was great EXCEPT, it’s full of beans from soy. Thought it was a mistake last time… Back to rice I guess

The Asian food version of chipotle. Fresh ingredients, prepared well, reasonably priced and fast. Great lunch spot or dinner to go.

I am just going to review this experience. The customer service was good. My niece ordered Sweet and Sour Chicken with Broccoli only, none of the other veggies. I had Teriyaki Chicken. Both were good. Lots of meat and veggies and the rice was cooked just right. The reason for the 1 star review is my niece got violently ill. She had food poisoning. She was visiting from out of town so this took a whole day out of her vacation and basically ruined it. I know things happen, but something slipped threw the cracks this day and cleanliness or food prep was not at the top of the list. We eat at Pei Wei a lot, but we wont be back anytime in the near future.

A few days ago, a friend suggested we go to Pei Wei for lunch. My comment and rating, after what I discovered, is geared to the Pei Wei corporation and not specifically at this location. I’m trying to lose weight and cut back on my portion sizes, so I thought I’d order the Pei Wei Kids’ Chicken Lo Mein. On the first bite, I noticed it tasted «sweet» and thought I was imagining things?! In every bite after the first, I tasted «SUGAR?!» It was in the sauce at the bottom of the bowl?!? On my way out I walked by where the cooks were preparing food and asked one woman if they put sugar in that specific entrée for children. Apparently she didn’t speak English and asked another cook in Spanish. The man confirmed what I had suspected – they do indeed put sugar in the Kids’ Chicken Lo Mein!!! I told them that was terrible, shook my head and walked away. I HAVE NEVER EVER IN MY ENTIRE LIFE HAD «SWEET» LO MEIN!!! IT WAS GROSS!!! PARENTS, PLEASE PAY ATTENTION TO WHAT YOU ARE FEEDING YOUR KIDS!!! GOD FORBID THEY’RE DIABETIC!!! THERE ARE «16» GRAMS OF SUGAR IN ONE 4 OUNCE SERVING!!! SHAME ON YOU, PEI WEI!!!

Walked into this location Wednesday had to use the ladies room before I ordered and found vomit in the sink… Told the employees they started arguing about who was going to clean it. Very unprofessionally handled.

Shtty Service and Mess Up My Order Twice, Served Me a Stir Fry with Raw Mushrooms, Yuck.

This is a great spot to grab some quick Asian food made fresh to order. They have many options that will please just about everyone, except that one guy– but he’s never happy so who cares, amiright?
Pei Wei has online ordering which is very helpful and easy to use. In addition they have a new points program where you can earn meals based on your purchases there. Easy to use and free Pei Wei is always a good thing.
Run, don’t wok to Pei Wei.

Very disappointing experience this evening. Let me start by saying that I really like Pei Wei but tonight, this location was unlike any experience we’ve had. The guy taking our order had the personality of a shoe and it appeared that he was annoyed by pesky patrons. It was busy and there were at least 8 – 9 tables that had not been cleared or bussed with people standing around waiting for a place to sit. When I asked someone about bussing the table he made his way over to our table, cleared it and was gone leaving several. other couples and families standing around. Then to top it all off, my order never came. Again inquired and they politely apologized, assuring me it would be there soon. Shortly after I watched my wife and kids finish their meal, I inquired about my order again. Needless to say, the manager and I were both surprised by this. I ended up with a steaming hot plate and three faces watching me eat as I heard the chatter around the restaurant about the service, etc.
To be fair, the manager comped our meal — a very nice thing to do and much appreciated. That said, after countless Pei Wei expeditions, the entire experience tonight was unfortunate. I know, I know — first world problems, right? I don’t care — I believe in great service and that going out to eat is a luxury for most so when the experience is awful it requires a mention so that it may be prevented next time.

Good food but such crappy service and long wait times that it’s not worth it. Too many other good Asian places to eat that it’s not worth putting up with this badly managed place

Is it me, or did Pei Wei change the Orange Chicken — had it twice this week, and both times the meat seemed to be all white meat, more lightly breaded and less crispy than it used to be. Did they decide to make it more healthy?
Anyway, it’s still a tasty place to get your Asian fusion on — quick and reasonably priced.
Good for lunch or dinner. (and, they have the Coke machines with the Lime Coke option!)

Seriously the slowest service here. There is not a manager in sight and everybody is running around like chickens with their heads cut off. Since the good manager left a few years ago this store has seriously struggled.

The first few times I ate at this Pei Wei restaurant, I almost certainly would have given it five stars. But the more I eat there, the more little annoyances I find. Don’t get me wrong, it’s one of the better lunch spots among the limited offerings in Chandler’s Ocotillo area, but it has room for improvement.
My most recent experience at this Pei Wei was the worst. It must have been training day because hardly anyone who worked there seemed to know what he or she was doing. The young gentleman behind the cash register, who was friendly and trying his best, acted as if he had been given no training at all. I felt sorry for him.
Every time I eat at this restaurant, I order exactly the same meal, which makes it easier to compare my experiences. My order consists of the small rice bowl with brown rice, vegetables and tofu on top, and ginger broccoli sauce on the side. I also order a large fountain drink. This is one of the healthier meals on the menu. My wife also orders close to the same thing every time. This time she ordered a lo mein dish, also with a fountain drink.
Normally, our bill is around $ 19.00. The last time we visited, the cashier creatively interpreted my order, and the bill came out to nearly $ 26.00. The restaurant was busy, and I didn’t want to hold up the line, so I let it slide. But I was curious about what actually would arrive at our table.
Let’s say it was interesting. Unlike usual, the rice and tofu/​vegetable combination were separate dishes. The tofu and vegetables were smothered with ginger broccoli sauce, even though I had ordered it on the side to control portion size. There may have been a misunderstanding over the meaning of «on the side,» but this was the first time they got it wrong. Also, the waiter tried to give my wife an extra side of vegetables with her dish, which we hadn’t ordered. She refused them, although we discovered later that we had been charged for them. We still haven’t been able to figure out how that happened.
If you are on a diet, I would strongly suggest that you check the nutrition information on Pei Wei’s website. Most of the dishes look healthy, but you might be surprised to see how many calories they have. Don’t even think of ordering a large anything. Even a small rice dish is more food than I would like. One of their small rice dishes alone can top 1,000 calories. Seriously, you might be better off going to McDonald’s. The meal I normally order has one of the lowest calorie counts of any of their rice dishes, but still it is nearly 700 calories. For rice dishes, your choice of sauce is what makes the difference.
The ambience and layout of the restaurant leave much to be desired. Over the lunch hour, it is loud. Very loud. So loud it is hard to carry on a conversation. The narrow aisles and fast-​moving waiters ensure that you are bound to collide with at least a half dozen people on the way to your table.
The soda fountain area is the worst place to be. I give Pei Wei points for having two of those new Coke machines with more than 100 drink choices. But the machines should come with instruction manuals because most customers stare at them with a befuddled look for five minutes before making their selections. Meanwhile, the line of would-​be soda drinkers continues to grow to the point that they must constantly dance around to avoid being run over by servers racing from the grill or customers trying to get to the condiments on the other side of the line. The fortune cookies, strangely, are in a large bowl mounted high near the center rear of the seating area, away from everything else except a few diners who are trying to eat.
If you need to go to the restroom, try to take care of it before you arrive at Pei Wei. Even though the restaurant is packed over the noon hour, it has only individual men’s and women’s restrooms, which are almost always locked. For a few years, I assumed that the restaurant manager was a sadistic person who kept the restrooms permanently locked strictly to torture people. Then one time I actually was able to get in. I can speak only for the men’s restroom, but it is large enough that it could be remodeled so that it has one or two stalls and a urinal. This would make it possible to leave the door unlocked, enabling more people to use the restroom and greatly enhancing the quality of their customer experience.
Why is this restaurant so popular? Part of it is the Pei Wei cachet. Part of it is the food, which is delicious and perceived by many to be healthy. Part of it is the fast service and friendliness of the staff. Part of it is the location, which is both convenient and lacking in competition.
I will continue to go there. But I think I will take a break for a while.

Serviceable Asian like food.
Dan Dan noodles were good, but enough for two… or one really hungry person.
Very loud restaurant. The more people the louder it got. They play music in the restaurant, but you can’t hear it over the ambient noise… it just adds to the din.

Very disappointed in the spicy chicken salad. I got the original size and it came with a VERY small amount of chicken and the rest mostly lettuce and rice straws. See the picture I posted. Paid 8 bucks and still very hungry.
I asked the server if this was the right amount of chicken. He rudely said «yeah they are all that way». No offer to add more or even try to help. C’mon guys.

Great fast food sit down Asian food. I always order the Pei Wei spicy with chicken and brown rice. When I am trying to keep calories down I ask for stock velveted chicken. My two boys love the Teriyaki Chicken and my Wife will usually get a beef or shrimp dish. They have the new fangled coke machines where you can mix the flavors until you heart is content and they also serve beer and wine. It’s like PF Chang’s little brother.

Husbands pad Thai w chicken didn’t taste like all the other PeiWei versions he/​we have had. Kinda blah and what’s with the peanuts on the bottom of the dish?
My Chicken Salad dish was not pre tossed w the dressing already on it like the dozens of other times I’ve had it. Oh also too many wontons too.
I guess we just won’t come to this location anymore. Closest to our house now but not worth the issues we had tonight.
Oh and like I said in the tip. 10 knives to find 2 clean ones… Really? Obviously their dish washer isn’t hot enough!!!

Delish! I had the beef fried rice, my bf had the teriyaki chicken with white rice. Both dishes were hot, fresh and tasty. This is a great go to place for quick Asian food.

Something is seriously wrong!
I am a fan Pei Wei. I have been for years, but so far I have been here a few times and each time to food is terrible. I’m not sure what is wrong with the cooks, but everything is always far to spicy. One week I’ll order the sesame chicken from the gilbert location and it’s excellent. Then I go to this location off of Queen Creek and the sauce is mainly just soy sauce with no other flavor except salt. I have even asked if they could remake my dish and it still comes back tasting the same.
I like a few chain restaurants because I can always bank on the quality being consistent, but not here. Safe to say I will never come back to this location. Even though it’s closer to my home I’d rather drive 20 minutes out of my way.

Usually lunch is so fast, by the time you’ve filled your drink and select a seat — they bring your food. Dinner, in my experience, hasn’t quite the same urgency. From time to order to the time my food came was a surprising 40 minutes. I should have ordered more wine. This is unusual, unless I usually only come for lunch and they focus on busting out food at breakneck speed — and for dinner perhaps they slow down.
Regardless, I’m happy with the menu changes: small/​large plates, and as always appreciate the vegetarian/​vegan options. The food continues to be consistently good.

I enjoy going to Pei Wei, but I’ve realized that there are only a couple of dishes that are always on par so I end up only getting those. The Mongolian Chicken extra well done with no scallions, add broccoli is my favorite & the Dan Dan Noodles dish is good as well. I’ve also tried the Kung Pao chicken which sometimes comes out salty as does the Sesame Chicken.
I’m really glad that they have two different sizes. I personally find that the small is sufficient, especially for lunch. It’s nice to eat here every once in a while. Also, keep in mind that this location is always busy, especially at peak lunch time. The line often times is out the door & it takes some time to get a table. The staff up front does a pretty good job keeping things moving.