Papa John’s Pizza

Hi all, just tried order pizza from here and it was quite the experience. I actually spoke with the manager Shawn who took my order. After repeating my credit card info 3 times she told me my card was invalid. Then I repeated it for the fourth time and had her read it back to me and it was processed correctly. I checked on my credit card statement after the phone call and was charged 3 times for this transaction… now I have to dispute the charges with my bank.
I concluded the conversation with a «thank you» and she hung up immediately. I felt really concerned that my interaction would cause my order to be confused based on the experience I had while trying to pay for my food. I called up and explained my concern and Shawn was quick to say «no problem we will cancel your order and you can contest the charge on your card».
Terrible customer service. No matter how much this franchise advertises with customer service like this they are going to go down fast.
The employees clearly don’t care about the people who order from here. They just want there paycheck and could care less what you say or do because the money does not come out of there pocket.

was very unhappy with the service tonite for the first time. pizza is almost always here within 30 – 35 min. the confirmation email said 45 – 55 min so i figured they were busy. it took just about an hour and a half. after an hour and a few min i called. they said that they were very busy and were looking at a 2 hour delivery time! i asked them why the email didnt reflect that and he couldnt give me an answer. 2 hours for a pizza? if i had known thru the email i would have canceled and gone somewhere else. very disappointed. the email time should at least be close. pizza was great. service was not. i thought too that they would at least give us a coupon for something more but not even that. not even an i’m sorry for the delay.

I ordered from this location last night around 10:15. I got a medium pizza (the works) and the bacon cheese breadsticks. About an hour after eating a few slices of each I began to feel sick but didn’t think anything of it. However, by 1am I was curled up next to the toilet until 9am. I threw out the rest of the food and vow to never order from this location again. In fact, this incident has completely ruined the entire restaurant for me. I hope this location gets it together before they wind up hurting someone even worse.

Co-​workers and I ordered pizza as we were working thru lunch. Ordered at 10:22am for a 11:30am delivery. Called at 11:50am to find out where our pizza was. Was told it was in transit. Pizza arrived at 12:00pm. Pizza was barely warm. Usually have no issues.

I’m simply basing this on the pizza, I wasn’t actually in the store… they have pretty darn good pizza. We ordered a bunch of it for our youth group event at Airworx next door… nice, hot, and tasty pizza… what more do you expect?