Old Navy Outlet

Service is still horrible here. Always a long line of customers but only one person working registers.

Literally just walked out after spending $ 250 and not a word was said to us. I realize we walked in at 8:15 which is considered late, but I work until 8… It’s the only time I had to shop. We were not greated, helped, thanked. Upon walking up to the register to check out at 9 exactly they shut off the lights and music… Not only rude but left us feeling extremely uncomfortable… Not a good experience.

Pros
Great price! A lot of products. Nice staff.
Cons
Too many people. Very long waiting line. Too messy!

I hate this location.
I am still bitter that the Ahwatukee store closed. Always good service. Always well stocked. Easy in and out. Why or why?
But here is why I hate the Old Navy (Outlet??):
— How is it an outlet? Basically a regular Old Navy. Same prices and HORRIBLE clearance sections. Regular Old Navy stores have way better bargains in the clearance area.
— No one appears to work there, except the one cashier helping the 15 people waiting in line. And he/​she appears to be on day 2 and still training.
— Stuff is everywhere. Same shorts in three different places in store. WTW?
— Re-​stocking appears to be a low priority. They rarely have the size I need.
At this point, I only go in there to return items I bought online and do not want. And that process takes no less 20 minutes. This store clearly does not value customer’s time.

Primarily went to Old Navy to pick up some flip flops to wear around AZ as guests, since they are cheap and were conveniently carried here at ON.
The flip flops were easy to find, had many sizes and colors and were 2 for $ 5. The only con about this outlet ON was that it was crowded, cluttered and messy in comparison to other locations. There was about only 2 cashiers at the time while in like with 6 other people.
Cheap prices, but not fantastic and pretty disorganized store.

Customer service is apparently non existent here. They open @10am Monday– Friday. I call at 10:15 to ask about a sale. No one answers… just keeps ringing & ringing. So I call again. Same thing! What a bunch of lazy individuals who can’t pick up the damn phone!
As for the store, its fairly picked out & they don’t restock much it seems. Yet I go here because its the closest one to me. Maybe I should find another one.

The Old Navy Outlet was as if someone brought a leaf blower into a regular Old Navy. They then turned up said leaf blower full blast and spun blindly in circles for 15 minutes before running frantically out of the store.
The result? A few in tact displays. Those displays, however, were not exactly full of the popular clothing. They are filled with V Neck whatchamacallits and sweatery type doohickeys.
The areas where the clothing is that you really wanna look at are the ones that look like they were hit with the leaf blower. I don’t blame the store, really, its tough to maintain an outlet store when you have hoards of people coming in looking for cheap clothes. That being said, it doesn’t necessarily make things any easier to find what you want.
When I finally hunted and gathered enough things to try on, the staff was nice and there were plenty of fitting rooms available. The line can get a bit ridic, but again that is typical for outlet stores– specially on the weekends.
Overall, you can get really good deals on clothing if you are willing to beard down and blindly search for them.

You can get some pretty good deals at this Old Navy Outlet. We went here recently when they were having a clearance sale, where I got some tank tops for $ 1.49 each! They were also selling men’s jeans for as cheap as $ 6, although more clearance jeans were in the $ 11 – 13 dollar range (Still a really good deal!). I generally don’t have that much of a problem finding items in my size, and the sales associates and fitting room staff have always been very friendly.

I was here a few days ago and I had a good experience. I was able to find really cute baby clothes for my niece at a great price. They also had some great deals on sun dresses and on this particular day it was take an additional 40% off everything in the store.
The men’s section had a great selection of graphic tees and jeans. I was also asked if I was finding everything alright and the associates seemed like they were happy to help. At the register I was assisted right away and the cashier was very nice. Customer service was top notch. The only downfall was that the tables were a little bit messy from being over shopped but I know that it can be difficult to keep up on recovery at times so I will give them a break on that.
I will be back.

Pros:
— They are super close to the Ahwatukee Foothills and have a great location within the Phoenix Premium Outlets.
— They accept all Old Navy coupons on top of their Outlet pricing and sales.
— They have great prices on children’s clothing.
Cons:
— You can be the only one in line and still have to wait because three cashiers are helping one person.
— They have a lot of clothing, but it all looks the same from season to season.
— It is WAY too bright in there.
— You cannot find employees without going to the register.
I like Old Navy because their sizing is better for my child. I even think a lot of the kids’ clothing is cute. I just don’t think this location is equipped to handle customers well yet. It is fairly new, so I will visit again in a few months to see if they have ironed out the kinks. For now, I would rather just visit the Ahwatukee location; their employees are helpful and their store is set up better.