Mark Derrico – Country Financial Representative

Mark and Country Financial have been wonderful to work with. I have been a client of Mark’s for several years and the service I have received has been top notch. When I have a question or concern Mark is always prompt with responding to my emails. I would highly recommend him and his team to anyone looking for great service at a super reasonable price!

Country Financial is one of the worst companies I have every worked with. If they can’t do the basics (e.g. keep information about the account, who can access it, take payments online, etc.), then why would you ever expect them to pay out when there is a claim.
Agents seem friendly and nice — I have had several at different office including this office — because apparently there is a high turnover. But there is no follow through and what good is a agent that acts friendly when there are problems all the time.
– Corporate never receives paperwork I spend hours filling out and therefore the 800 department doesn’t have current information (including addresses, account information, etc.). It is located at the agent’s office and… did I mention turnover [yup, this is when you really do need to keep a copy of everything handy].
– Computer systems are old including how you make payments, so of course there are problems. Call 800# and … oh, they don’t have any of that information. And answers like «that is how it works» (e.g. bad computer programs) when things go wrong.
– When they are sending information to old addresses that you don’t respond to, they will automatically renew your policy with the worst rating (e.g. 4x the price). Without your permission. When you qualify for a much cheaper rating. «Well you didn’t respond and this is what we do.»
Be prepared to spend a lot of time on the phone and doing paperwork fixing problems they caused. Note: This is the struggles you have when you are paying them for a service they have not yet delivered (a claim payment).
Which means be prepared to have 10x the struggles when you need to file a claim.
Better yet, hire a better company.

I highly recommend Mark for your insurance and financial needs. He is knowledgeable and always answers my questions in a timely manner. He has even rechecked my account to lower my rates before my insurance came up for renewal! How often has your agent done that in the past?