Hatfield Family Medicine – Chandler

Lets face it, this group has been through a lot of changes over the years… Some were good, some well-​not so good. What MATTERS is they are listening and doing what is humanly possible to get back on track. I know the staff cares about their patients! they have heart and are more than willing to help.
Now, It’s your choice. But I know they are a good practice. Choose to be apart of it! You won’t be disappointed.

The office has serious problems with coding appointment with the insurance company. It took me over 18 months to straighten things our on a fully covered procedure and two other times I had to battle with them on coding a preventive annual physical and blood work. A female doc. provided no respect as she opened the door and walked out before the examine while I was more than naked.

The group had at least three locations. I followed my PCP in a move to the Dobson office.
Due to PCP change in administrative duties, I changed to second PCP. My experience with staff at both location has been 5 but my feeling is PCP #2 has deteriorated. Two issues, communications plus not examining me prior to making a referral. #1 PCP is now at Stapley and I have changed back to #1. I read Stapley reviews, all of which are terrible. With my appreciation on how difficult it is for staff to deal with insurance carriers and excellent experience with all but #1 PCP, I hope Stapley and #1 will be much better. This is a group that in the past, I heard nothing but stellar reports, from patients on the doctors.

I was a little nervous after reading some of the reviews. But my visit was great! As far as the staff was concerned I dealt mostly with Gabby and she was awesome. I was able to get my blood work done in the office. And Dr. Hatfield was attentive and knowledgeable.

Doctor Hatfield was very caring, engaging and helpful. I believe it’s difficult for doctors nowadays because of the rules of insurance and government oversight and compliance. It limits the number of test they can do on each visit. If you ask questions he explains very well. Hatfield took time with me rather than other doctors who spent a micro second and were out the door.

I’ve been going here for a few years now and have seen several doctors and PA’s. For the last few years I have liked the DR’s and PA’s just fine… not bad but not great. The office staff was always horrendous — would take 30 mins of sitting on hold to get an appt scheduled the girls at the desk were rude and the assistants would call to give you test results and have no clue what they were talking about.
I called today to schedule an appt and was pleasantly surprised when I got through right away and had a pleasant person on the phone. Went in this afternoon and saw Dr Faulkner, who I assume is new. Front desk staff was pleasant, assistant who took me back was nice and the Dr was amazing! She was caring and concerned and actually sent me to a surgeon for a hernia I’ve had for well over a year and causing me a ton of pain.
Whatever they did recently with the staff changes has majorly paid off!

My wife had an appointment at this office on 6÷1÷15 while I was at work. We have two young children (ages 5 and 4months) and it’s over 100 degrees today, and they had to come with.
My wife turns up for the appointment, and they tell her «oh sorry, we don’t take your insurance, someone should have told you.»
I’m an attorney and run my own practice in Mesa/​Gilbert. If I treated my clients this way, I would be out of business.
This is absolutely unacceptable and SLOPPY of this office to treat a potential patient in this way

Was a patient there for years. I went 3 years without a visit making me a new patient. Ok just needed a physical, they cannot do the physical the first visit. They do them the second visit. So 2 co-​pays, 2 bills to insurance company. Why couldn’t we do everything on the first visit? I told the women since I’m a new patient I’ll shop around. She did not seem to care… so hard to find a family doctor these days.

Worst Dr office I have been to. Staff is rude and work at at snails pace. The office manager sets the tone as she is a heartless bitch. Don’t come here unless u have a stubbed toe or want to die. They have no sense of urgency or u want to die. I don’t think the would care which as long as they don’t have to get out of their chair.

Website lacked functionality previously and now you can’t even email them. What a joke. Finding a new pcp.

This is in regards to the person or persons who do the paperwork for referrals to see a specialist at the Chandler practice. My husband has been waiting almost three weeks to get his referral. The problem isn’t with our insurance. When we call our insurance we find out that the person at Hatfield hasn’t sent in the request. This is not the first time this has happened. My daughter actually saw her Dr after he had put in a referral almost two weeks prior and was surprised that she hadn’t gotten her referral. He said he would call to have it put in as urgent and now almost two weeks has gone past and you guessed it, no referral. Each time we call Hatfield we get put on hold and then told that they’ll give this person the message. We’re never able to speak to the person. I’m left believing that this person either doesn’t know what their doing, is overloaded with requests or worse just doesn’t care and doesn’t do their work! Might be time to find a new doctor.

I have been with this practice for years. I’ve sadly decided to change doctors. The office staff are terrible. If you need to make an appt you will be on hold for at least 25 minutes. Need them to respond to the fax your pharmacy faxed them? Be prepared to hold. Then, they finally answer and ask you to hold AGAIN. Finally, you get a snotty underpaid entitled jerk who is unable to help you with any simple request. Don’t even bother to ask to speak to the office a manger because she’s not there.ever.

This place is a nightmare!!! Horrible service… be prepared to be on hold for 15 minutes or more when you call, front desk staff is awful. No one communicates at this office or follows through. Any time I need a Rx refilled I have to call the office and check on it, and I am always told they never received a refill request. I am never called back when I am told I will be called… or at all. You are treated like a number and no one wants to help you. They make you feel as though you are wasting THEIR time. I actually had to write a letter of complaint in order for anyone to call me back and help me deal with my Rx issue. I thought after this they would be more helpful, but now I need a refill and it is back to the same issues. Stay away from this place if you can.

I have no idea what these other patients have to complain about. I’ve been with HFM for about 7 years. They have been understanding and accommodating for short-​term appt. requests they take the time to answer your questions and have good suggestions as to what form of treatment to pursue.
People expect a busy doctor’s office to cater to them, that’s virtually impossible these days, HFM tries hard and makes you feel important.

I had an emergency flare up of Arthritis and needed the first available appointment which was in 3 WEEKS, so I scheduled it, showed up to find out that the Doctor simply wasn’t in today. After I threw a fit and insisted on being seen ASAP, they switched me to another doctor for the next day, simply so I could get a referral to a specialist (rheumatologist). I asked for the next available specialist and that it was an emergency (I could not walk or use my hands) and they referred me to a specialist who did not have an opening for another 2 MONTHS. After I threw another fit, found my own specialist, and requested another referral, they told me it would be 2 WEEKS until they could write one up. As I was on my way to the emergency room, they finally agreed to fax over my referral. I found out the next day that they had faxed the same initial referral to the specialist 2 months out. They blatantly lied to me to brush me off when I was having a medical emergency. I have found another primary care doctor and would like to see them shut down. I would not recommend ANYBODY to their practice.

I loved Ann, but the office itself is a nightmare! I quit and took my family to another doctor.
1) The office procedures treat people like cattle. I absolutely HATED going there.
2) The phone hold times were generally over 30 minutes to talk to a person. When you finally got a person, they were not helpful.
3) I took my daughter in for an appointment that was ONLY to get referrals to the specialist care she needed. Ann told me they would be issued within days. The office staff never processed them though. I made REPEATED phone calls, holding on the phone for long stretches, but no one would help. They also refused to let me talk to the person who processes the referrals. The said she would call me back – but she never did despite my repeated requests.
After waiting almost 3 months, they finally sent me «fake» referrals (when I went to book the specialists, they told me they did not have copies of the referrals; I then called the insurance company who told me the referrals were never issued). Finally I wrote an email to Ann’s private account telling her about all of this, and outlining the fake referral issue. She wrote back a very nice email, but we had enough of being treated so badly – we changed doctors.
Btw…when I explained how I had a legal basis for a law suit, and that collecting insurance money for services that were not rendered might be considered insurance fraud, the referrals that were several months overdue suddenly appeared in my mailbox.
It’s a shame. I LOVED Ann. But, there was no way I was going to continue to pay to go to an office like this. I agree with all of the other reviewers!

I agree with the poor reviews. My first visit there, I waited 30 minutes after my appointment time and though I had numerous issues to discuss, they were only able to spare 10 min to discuss the issues. The only thing they could really do was to refer me and refill some prescriptions. The second visit was exactly the same. Don’t expect to see the docs, they are too busy golfing and enjoying their Porsche. They have PAs and Nurse Practitioners to deal with those pesky patients.
The front desk is extremely terse and insensitive. They are the human equivalent of an automated system and make you feel like you are inconveniencing them as well.
To add injury to insult, I have relocated out of state and most doctors here are several months out on appointments. I called their office yesterday to ask if they could call in a refill of my high blood pressure medications since I was out. I heard nothing from them after 24 hours so I called back. They said they needed labs (for a med I have been on for 12 years) and even though they understood I was out of state and out of meds, they told me to make an office appointment. They also helpfully suggested since I was out of meds to stay on a low fat, low cholesterol diet until I could make the appointment. Low fat!!! Low cholesterol??? My fat is ridiculous, I am 6’1″ and weigh 200 lbs and my cholesterol is shocking LOW. And they did not even have the courtesy to call me to tell me this. Uncaring, money grabbing jerks. Avoid them like the plague.

I’d been with these guys since 2008, and their service has their ups and downs. The front desk staff/​phones are cold and uncaring.
Jon (val vista) use to be really great but now is overly rushed and short with patients. Dr. Scott (val vista) is by far my favorite from all the offices he’s rushed but if you have questions or concerns he’ll take the time to answer them, same with Dr. David (chandler) but he is constantly booked weeks out to be seen. Anne (chandler) is nice and normally very friendly but sometimes can be cold and rushed.
Ever since they opened up to a lot more ins their service has been rushed in office and long wait times on the phones.

I went to Hatfield Family Medicine for many years and I had a consistently horrible experience. I kept trying to hang in there, but it was just ridiculous in the end.
1) They have no concern for patient’s time. Average wait is 45 minutes (WITH an appt!), no apology. It’s standard practice there, especially the Gilbert office. The Chandler office averaged about 20 minutes. I lost months of my life waiting in these offices.
2) That said, they are VERY inflexible with the patients… being 5 – 10 min late or having an emergency reschedule is not allowed without threat of fines or getting kicked out.
3) The office staff at the morgue is more friendly and helpful than this one.
4) I found the Dr’s to be brusque and NOT engaged with patients. I never left after seeing a Dr. there feeling a sense of concern for me as an individual. They even seemed rather arrogant for the most part.
5) The only helpful medical staff were the 2 PA’s. They both left and with them, the last of the decent medical care.
There is too much quality care out there to put up with this practice… I finally left and wish I had done it sooner!

This is a combined review of both the Chandler and Gilbert medical facilities.
It’s not that I was treated poorly the one time I went to their office, but I was given the runaround (literally) and was once refused to be seen because I was 11 minutes late for an appointment.
The first time I went was in Chandler and an X-​ray was ordered. This is the only Dr’s office I can remember that does not have its own X-​ray machine on site. They sent me to a place across from the Chandler hospital.
Problem is, there are a number of buildings with that name in that parking lot alone. I must have been in the lot 5 minutes before I found out which one was the right diagnostic center.
Long story shorter, woman tells me she can’t do an X-​ray gives me an appt. for later in the day. I return only for her to tell me she’s booked and never gave me an appointment. This is the kind of facility Hatfield sends me to.
Fast forward a few months I try to make an appt. in the Chandler office again only to be told the only opening is in Gilbert office. «It’s our Val Vista and Baseline office,» I’m told but it’s not quite on VV and Baseline. It’s about a mile and a half west next to this or that.
When I finally arrived, 11 minutes after my scheduled appt. because it was about 100 yards west of Val Vista and not 1.5 miles (which put me a stone throw from Gilbert Road and not Val Vista) I was told the PA (not Dr.) couldn’t see me because there is a 10 minute rule and they are going to lunch soon.
I couldn’t even get an appt. for later in the day (not that I’d drive back I don’t live in Gilbert).
«Even though it’s our fault» she says, I don’t have any more appointments today. There’s an Urgent Care up the road though.“
I’ve wasted more gas with two Dr. appts with the Hatfield doctors than any I’ve ever seen.