Forever 21

I was recently working for Forever 21 for only 2 weeks… The management is very unprofessional. my time there i was be littled and spoken down to… also merchandise was throw to the floor by management… if the manager felt that the display of folded close was not up to par… they were then thrown to the floor like garbage and pointed at by management to pick it up and do it better. Now even though this was my 1^st job… i cant believe this is the type of behavior i am to expect from leadership? I have shopped at this store for years with my mom and family and was very excitied to work for our company…
But i was recently let go after working from 4pm thursday 5 – 26 to friday morning around 6am 5−27…and then let go… i was not offered any breaks any food or beverages… I was not prepared to be at work that long… So i was extremely hungry, thristy and exhausted… then to be fired… was so unfair… now in the 2 weeks i worked for the company… my schedule would be from 4pm to 11pm… i would be a work till 1−2−3 am… and i had to go home and inform my family that i was fired… it was very embarrassing to have to tell my family of this… everyone was so excitied for me… and now i am unemployed and i still have the whole summer to work… now i do understand that there are certain standards that has to be met…
But i would recommend sending a mole to go into the store and work with management and see what there experience is… Also i was told not to come back to the store… and that i dont understand… i shop at this store often and dont see a reason why i cant go back do you… Are you ok as a company allowing management to treat there co workers like slaves… cussing at them in front of customer and another workers is be littling… please address these concerns please… Ms. Taylor

At closing time they had two registers going and a line to the door. Where were all the other associates? Was this a management problem not assigning enough drawers or a staff probablem not manning the turrets and taking out the wave of endless purchases? literally was in line from 8pm to 8:59pm. Just to buy two shirts.
Which by the way they have a men section albeit very small very fashionable. I said no way to the short shorts I don’t care if that’s in style. No means no. They had a better selection of V necks that were more professional looking than college fraternity. This is only about 10% of the store. I personally felt very uncomfortable dressing in the dresser room. It’s very progressive with only one gender option. I was worried for my safety. And there wasn’t a bench in sight. What was I supposed to put my clothes on? The floor? No woman would put up with that, right?

Forever 21. I recently went there with my friends (this was my first time going) and I was very disappointed. Let me start off by saying there are not a lot of plus size clothes which is disappointing. Secondly, the prices are some what expensive for what your getting, however, they do have a rack of which is only 5 dollars. Which reminds me, they have ridiculous policies, for example, you cannot return items but only exchange them for something of the same cost and when I asked is I could have one of their plastic bags they said they couldn’t because it was their «policy». Finally, the lines are ridiculously long, their lines could have been much shorter if you could bring more than three items in the dressing room and there were more registers open. Overall, very disappointing and I don’t plan to buy anything there soon.

This forever 21 he a wide variety of clothes but their employees suck. Every time I go there they are rude, and not helpful at all.

Never shop here. Service for the most part is always atrocious. On two accounts I have walked out with a non-​returnable sale item and was not told I wouldn’t be able to return upon my purchase. Very unorganized and frustrating trip every time, I will never be returning to this location.

What can I say. It’s forever 21. The racks are packed and there’s clothes everywhere.
I asked an associate if she had a different color
In a particular dress and she said «she thinks so» and basically went back to what she was doing. I wouldn’t expect her to know where it was at since the store is so unorganized.
The young girl that was attending the dressing room tonight must’ve hated her job. She has zero personality and was like a robot.
The cashier was lively and very nice.

Tonight I brought my return in (with the receipt & tags attached) and found something to exchange it for instead of getting my money back. My difference was $ 2. The cashier told me that I needed to find something and that I couldn’t just get that $ 2 on a store credit because it would «be easier on their part» for me to find something else. Are you kidding me? I could have just gotten all my money back from the return instead of exchanging it in the first place. I went to the jewelry section to look for something but wasn’t interested in anything. I went back up to the register this time with a different cashier. I told him I couldn’t find anything and didn’t want what I was getting in exchange anymore since I couldn’t get $ 2 on a store credit. The guy turns to the lady and asks «why can’t she get two dollars on a store credit?» And the lady says «because we’re suppose to be up selling on exchanges.» Are you kidding me… This is forever 21 not some high end store I don’t care about your up selling give me my money back. Employees who work at this store have 0 customer service. Go to any other forever 21. Not worth it.

I have a love hate feeling for Forever 21!!!
I’ll start with positive 1^st, love that the clothes are affordable for my 14yo daughter, this makes me happy. The store has so much to choose from.
Now the hate, this store is filthy!!! Disgusting, the dust balls, the floors, I get chills everytime my daughter wants to shop there. The clothing racks ate so stuffed is impossible to look for a correct size. And if you find something that you love but don’t babe the correct size, good luck finding the rack it belongs on, because the staff most times can’t figure it out either.
Have purchased jewelry here, NEVER do that again. It was defective add the clasp was broken and unusable. cheap junk jewelry.
All in all, like the affordability, but despise this particular location. Add the store at Chandler Mall is twice as big, super friendly and very clean.

My teenage daughter was returning a shirt today. She wanted to try on replacement shirt, we waited in line for 20 mins.
When you got in the dressing rooms ½ were blocked by boxes and junk. The attendants were rude and the rooms were dirty. The line was at least 10 people long and none of them employees noticed.
Cheap clothes, poor quality, and bad customer service.

Honestly if you want really basic clothes in tiny sizes go here. Came to look for certain items from their forever 21+ line… found none. The 21+ is basically a small corner in the very back of the store. Save your time and go to Arizona Mills Forever 21, at least they have more selection (including the items I was looking for) and their employees don’t walk around with their nose up in the air (I don’t expect a lot but come on!)

Rudest group of people working in the dressing room. I guess I was there the day the ladies forgot people had eyes and ears. All one could see was rolling eyes and hear scoffs and rude remarks about the customers. Last time I will go to this store…

Wow I am never shopping at Forever 21 ever again. The manager was even more rude to me than their dumbass employees. I asked the girl working the register when I came in what the return policy is and she said that as long as they aren’t sale items I can return! Great! So I buy $ 80 worth of clothes to bring home and try on because I’m busy. NONE of them fit because of inconsistent sizing. So i bring back to return and I am given a giant attitude by the stupid manager who refuses to give me any of my money back! Fuck this place! There goes my money!

Every employee that works here at chandler fashion’s forever 21 is a fucking teeny bopping ass cunt. What simply happened was I went to go look at a shirt, you know how you take it off the rack and hold it out stretching your arms and just examining if you think it will fit or if you like it? Okay so I was about to do that when one fucking girl was like «EXCUSE ME MAM DON’T TOUCH THAT!» Literally yelled at me with a fuckhead of an attitude and her fellow employee standing next to her told her «no it’s okay she can grab it if she wants» (defending me as a customer) and I walked away scared half to death because I was calm and just checking some clothes out on my own and she just alarmed the shit out of me. So I walked away and I asked the bitch employee in a sarcastic way «can I grab it? Because I was gonna buy it?» I ended up not buying it, leaving pissed the fuck off by some stupid rude ass twat. My only mistake was I didn’t even bother to tell the manager because I was just over it and I’m pretty sure the managers are just as idiotic as their employees. Sorry this review was so long but forever 21 is practically known for their shit customer service not even CUSTOMER SERVICE JUST SIMPLY BEING NICE.

This place needs to hire more workers! The line is so long every time I go in here with my gf to buy cloths and always ended up leaving without buying anything.

The clothes are great for a date night, or special occasion but like others mentioned, don’t really expect them to last forever. The only thing I have ever bought there that seemed to last is the spaghetti tanks they sell for $ 2.50. I stock up on those bad boys in nude. The lone guy they had working there was very friendly, brave little guy.

Everything about the store is average forever 21. What made this experience horrible for me was the customer service.
I usually go to the one at San Tan Village but I was in the area. A gentleman was folding clothes by a pair of pants I wanted. Being in retail for six years myself I know to always be polite. I asked him if he could please excuse me while I reached by him to find a medium size. He paused and said yes.
When I went to reach he didn’t move once and started folding a shirt in which he almost hit me with. I couldn’t believe him! It’s not like it was closing time and I was interrupting. He didn’t bother to help me find the size I needed. He in fact completely ignored me and nonverbal made a statement i was not welcome. HORRIBLE HORRIBLE HORRIBLE. I immediately left. Don’t expect me back there.

This 21 store is very nice; plenty of selections and people are nice. Chandler mall is one of my fav mall in Phoenix area so I am kind of bias when it comes to the stores in the mall.

Good and bad. My favorite Forever 21 for shopping and accessories but the employees at this one suck. It’s impossible to find someone to help you because they’re all walking around with their nose in the air. Trying on is always a nightmare with a huge line. They won’t let you bring and friend back to wait so you can show them your try ons and help choose. Oh, and its hard to forget that the fitting room walls are covered in boogers and smeared makeup.
Needs friendlier staff and a good cleaning.

I know this store’s HORRIBLE in terms of clothing — Can you say shoddily made, thin materials, lack of consistency in sizing? But do you have to be equally horrible in your customer service practices?
That in mind, I only really come into this store when I need an accessory and don’t feel like paying a lot for it.
Back in August after my partial thyroidectomy + mass removal — AND while waiting for the final pathology report to come back, I needed a light scarf that was plain black I could use to cover my bloody neck incision while the swelling dies down. There’s nothing like some guy gawking and screaming, «AHH LOOK, A ZOMBIE!» at you when you’re shopping at Frys to make you feel self-​conscious.
So I ventured into this Forever 21, and couldn’t find one. I approached a teenage looking CSR.
«Excuse me, do you know if you have any other — *gets cut off*»
«*eye rolling* I’M SORRY BUT I’M OFF THE CLOCK, I NEED TO PUNCH OUT LYK OMG YOU BITCH HOW DARE YOU *walks away*!»
Infuriated, I got in the 5-​mile-​line that was the back to school rush. I asked to speak to the manager. Wish I remembered her name, because she was just as useless as the CSR. Was either too busy farting around with a friend or another customer to truly listen to what I had to say. Granted, I was a little out of control. But still unacceptable.
1. «I’m really sorry, I’ll have _​_​_​_​_​_​_​help you out!»
— Nope, that’s OK.
2. «I don’t think she’s here today.»
— I WAS TALKING ABOUT LITERALLY SECONDS AGO, M’AM!
I think Forever 21 as a whole, not just this store, missed this fundamental lesson:
Rule #1 of Customer Service: There is no cure for a poor experience.
Rule #2 of Customer Service: There is no cure for sucking.
Rule #3: You MUST provide a GREAT Customer Service Experience. .. or someone ELSE will!
Needless to say, I will NOT be back. Ever. Obviously, there are places with higher quality clothes, and their customer service is /​can be superior.
Just. Don’t. Go. Here.

This Forever location is spacious and well-​organized. I don’t really expect any help from the teenie-​boppers that work here so I go in to this place knowing I’m on my own. The quality of the clothes is subpar here so I’ll buy a top or dress understanding that it won’t last for more than a year or so. My dresses always, always, always shrink. :/​But some of their stuff is so darn cute I just have to buy it! What I do like buying here are headbands for my little sister, she’s inspired by Lauren Conrad to wear them all the time!