Foot Locker #8837

If Emma is still a manager here, dont expect to be helped much. I had bought shoes as a Christmas gift and they were too narrow for my boyfriend to fit in them. So I brought them back hoping he could have them exchanged for another shoe he liked. Well it turns out size 10 is very popular and there was NO shoe he wanted available in his size in store or online. Hes not extremely picky either so he asked for about 6 different shoes and no luck. We couldnt even get them from other stores! So we asked Emma if we could just get store credit to spend it later when we find something else we like and she said no. We were 10 days past the return/​exchange policy and apparently we were lucky she even considered letting us exchange them in the first place! I let her know that we would literally be throwing our money away if we exchanged the shoes for a pair he didnt even want and she said shes sorry but we need to think of this from the COMPANY’S point of view: «We cant just let anyone come in 4 months later off the street to return shoes because we dont know what happened to them.»
I was like, wait, what??? First of all, we’re not from the street. We’re customers who have a legit receipt and the COMPANY doesnt have any shoes he wants in his size. The shoes Im returning are WHITE all around so you can see theyre in perfect condition.
She kept repeating the same thing and i was so fed up I called the corporate office. They apologized for her because obviously policies are just guidelines and even though she had the power to give us store credit, she didnt, and thus will require more training on what the COMPANY actually requires of her.
We’re so done with this store. We went to the Foot Locker at AZ Mills and told them what happened and the manager there gave us store credit and said this isnt the first time its happened. Emma has pissed off a lot of people so I hope she gets it together and learns how to appreciate money-​spending customers.

I am writing this review because I had an amazing experience with Mark. He took a great amount of time with me when I told him about my desperate need for some better kicks to help with my shin splints. He explained the differences in all of the running shoes that I was looking for. Mark is extremely knowledgeable about the shoes and has a wonderful attitude that made me feel very welcome at this foot locker. If you’re looking for a great pair of kicks at reasonable prices go see Mark you won’t be disappointed. Definitely a 5 star employee.

I am not giving the store directly a 1 star but the corporation as a whole! Foot Locker claims they gives a 20% military discount but what they don’t tell you is that they only off it to active duty service members oh and you have to go on to a website and provide all types of proof a ID card is no longer enough! Oh and those of us who serve in The National Guard and Reserves our service does not mean a thing to them!

Manager was horribly rude after I used the restroom next to the fitting room. You’d think if it were such a problem they would take a few seconds and at least post a sign before berating a customer doing business with them in front of everyone. My family will never be back and my friends will hear about it.

So this is «Foot Locker» right? They are supposed to have shoes for everything, all sports, all walks of life right? Well that is pretty close to true but not right on. I am a weight lifter and wanted some Adidas Powerlifting Shoes so I thought lets go to foot locker. I checked their website and was happy to find them so I went into the store to buy them (I did call but got no answer, I assume they were busy). When I got there the kid working thought I was speaking a different language. He said nope they don’t got them and I should try a sporting good store. I said we’ll what shoes do you have, he said all the latest basketball shoes and cross trainers. I was totally amazed they didn’t have baseball cleats, soccer shoes, wrestling shoes, or even skate shoes… Just basketball and cross trainers. I would give them four stars if they actually sold more than two types of shoes. I can remember footlocker from when I was a kid they sold all the shoes now they hardly sale any shoes

I came to Foot Locker at Chandler Mall looking for new running shoes at a reasonable price. I was here on Saturday, the day after Black Friday, and they still had some good holiday sales. All the sales people were helpful and knowledgeable, and perfectly willing to go back and get me yet another size to try on, even though they were fairly busy with the holiday shoppers. I ended up leaving with a super-​comfortable pair of shoes for about 60% off the original price and some really bright and fun athletic socks.

Went to the Footlocker in the Chandler Mall today and recieved great customer service from Rob, very personable guy who stated he worked in shoes for 18 years, this guy wet over the top to help me find my shoes and not only that he re laced them so they werent too tight, sold me some great socks and did his job with suggestive selling me shoe cleaner (which I declined) Rob talked to my daughter and was just a good guy having fun at work which you dont see every day… Good job Rob Thanks

Foot Locker is home to the largest selection of athletic shoes in the mall but the pricing could be better. Their inventory also includes a dozen or so Foot Locker exclusives like several Nike Air Max 95 colorways.
Foot Locker sweats, hoodies, and other athletic gear are generally durable, fit well, and priced well. The Chandler store also places some focus on team athletic apparel and miscellaneous sports accessories.
The sales aren’t that great. I saw a pair of Jordan CMFT’s in the white/​gray/​black colorway selling for $ 80. I bought the same pair at a Nike Outlet in New Jersey in July for $ 50. What’s up with that?
I can’t call it…