Extra Space Storage

Excellent facility. Clean and secure. Management helped me out of a stressful situation last year and we were grateful for the service. Awesome doing business.

This place has changed so much for the better when Extra Space took over. Jared is so easy to work with. The property looks great and I feel my stuff is secure. Its really nice to be right next to the 101.

I love leasing space from extra space storage. The staff was very knowledgeable, very patient, and explain things very thoroughly. My storage space was clean upon receipt of it. And the inside and outside of the buildings are immaculate, spotless, and very very clean. I felt safe being on the property even at night. I hope I can use them in the future.

So far so good. Just rented a unit. Easy enough. Checked out another storage facility in the area that didn’t seem as secure so we’re happy with this choice so far. Plan to upgrade to a larger unit during our move. Hopefully the business works with us to make this as smooth as possible.

I rented two units, when I rented my second unit I was told when I was ready to cancel it was easier to cancel before my monthly auto pay, however payment could be credited. When I received notice from work that I needed to relocate I called to notify them. One unit had already paid and would be over paid for my moving out date and the other unit I owed money on. The amount of overpayment was slightly more than the amount I owed. however the manager would not apply the credit or refund me the money and expected me to also pay the remaining balance for the second unit. I had been renting for nearly a year with never any late payments. How is this ethical or right? The manager lowered the amount due in the end but still made me pay around $ 10, which was about $ 30 of overpayment. When you are not willing to satisfy the customer and do the right thing over $ 30. Especially when staff states it’s possible to receive credit. I will not do business with this company again.