Energy 1st Exteriors

Long, long wait for work to be performed (months beyond Energy 1^st’s representation when I signed their contract). Phone number on contract and website are no longer valid.

They’re out of business and no wonder, they’re products are poorly applied/​installed leading to customer support requirements and that is non-​existent. Stay away.

10 months after the installation of our front and back doors, I am still angry on a frequent basis about our experience and lack of customer service with Energy First Exteriors. I am writing this review in hopes that I can psychologically let the anger go and move on. I work for a local plumbing company that genuinely cares for our customers and works very hard to resolve the few complaints that come up to make customers happy. Energy First could not care less about me as a customer. Long story short, they arrived with the completely wrong doors, but only noticed this after removing the back door down to the frame. They temporarily installed the wrong door and took 4 – 5 weeks to install the correct ones. The installers were nice and the doors are nice, however, I paid top dollar prices for bottom-​dollar-​service. I understand mistakes will happen, but after contacting the manager Kelly and office administrator Gracie, they both promised me a return phone call after they were to speak with the owner regarding a discount or some sort of recourse for the inconvenience over their mistakes. After a week of me calling and receiving false promises, no calls were returned. It took a BBB complaint to receive a call from the owner, Jamie, After speaking with the owner, he approached the situation terribly. He stated that we signed a contract and that was that. We would get our doors and pay every penny we initially agreed to. Obviously the situation could have gone worse. There are shady people out there that would have abandoned the job entirely. However, I am still just disappointed that there are companies out there like Energy First that operate like this without even trying to make customers like myself happy. I am a reasonable person and I love to take care of my customers; Jamie and others at Energy First operate on a Burn and Turn philosophy which I just don’t understand. I guess earning the $ 3,000 for the job and leaving me unhappy is worth it to them. I encourage all people to learn from my experience and seek help elsewhere from companies that care for their customers like they should. For me, price is only a small portion of the equation. It’s what you get for the price paid that matters to me. I didn’t receive any real value from Energy First; only poor business ethics and a terrible customer service attitude.

We were confused about how the decrease in our order only discounted a small fraction of the total. Their pricing seemed arbitrary. Then when the windows were installed, one of them was the wrong style! They stated that we signed the order slip, but the styles of windows were never detailed on the slip– just a window number which we had no access to referring.
They practice deception, charge what they want without pricing sheets, and won’t honor their service.

The salesman from Energy 1^st Exteriors came to our house and told us that the windows have full warranty including glass for as long as we own the house or for life of the house. Less than two years later after the windows were installed one of the window’s glass was broken. We called Energy 1^st and they said that glass is covered under warranty and Milgard will be contacting us in a couple of days to schedule the replacement. Well, Milgard never called and when we called Energy 1^st the manager said that the glass was not covered under warranty and was not part of our contract. We had a bad experience with Energy 1^st from installation, service and warranty and will not used them again.

Yep. That thing Erin said. Don’t trust these people.
I was sold French doors two years ago with screened side doors. Even when I bought them I had expressed concerns about having dogs who could damage the screens and was reassured that with a lifetime warranty that there would be no problem replacing them under warranty. After months of back-​and-​forth calling, even having a representative come out and evaluate and reassure me that the parts would be ordered and installed, I’m now back to square one being told that I would be charged for a visit to evaluate and charged for any work and materials to be done. Finally I’m being referred to the original manufacturer so I guess I’m a lot luckier than Erin and that my manufacturer is still in business!

After numerous bids from other window companies, we decided to go with Energy 1^st, even though their cost was higher. We liked the Amerimax and Thermador products and that Energy 1^st is local and employ their own installers. We replaced all the windows in our home, replaced a sliding door, turned a window into a sliding door, and converted one slider into a french door. It was a big job. The install was prompt, fast, and clean. The subcontractors who cut the new door were professional, too. However, the finish work and attention to detail was less than desirable. We’ve been working hard to have them remedy some crooked/​leaking issues on both doors and windows, and though they’re willing, the scheduling takes a long time. The trim, sealent, and caulking around the windows and doors seems shoddy, to be honest. But the product is high quality, and the company is professional.