Courtyard Interiors by J&L Flooring

DO NOT TRUST THIS SCUMBAG OF A COMPANY FOR ANYTHING!!!
If I were able to give less than 1 star, I would. I listened to Jason Plumley, the owner, promise me, ad nauseam, that «it’ll look good», and «I’m a man of my word»…,
He cut as many corners as he could while assuring me that «it’ll look good». Well guess what, it didn’t and doesn’t.
The job was started in June 1rst, and was given a July 4^th finish. My job is Still not complete. My contract included, roughly, 1800 square feet of artificial turf, and because of his logistical inadequacies, could not afford to hire the appropriate, or even, competent installers…
Jason Plumley, the owner of courtyard interiors, has told me, on more than one occasion, that he would have no problem closing his business tomorrow, and opening, the next day, under a different license… If that’s not a scumbag, I’m not sure what is!!!

RUN DON’T WALK AWAY FROM THIS COMPANY. THEY ARE LIARS AND MAKE FALSE PROMISES. THEY DO NOT STAND BEHIND THEIR WORK. My experience with courtyard has been a nightmare. Jason promised his own personal oversight. The job was to gut and renovate a shower toilet area and replaint 1 small set of bathroom cabinet doors, vanitop top and base. Overall space is only 40 SF o. Work started last half of June. rather than showing up himself as promised after the contract was signed he calls to tell me he is sending someone out as project manager. This guy was a total incompetent. I have been in building trades, interior design business since 1988. Having just moved to AZ I went with courtyard because of a referral. So here I am 13 weeks later. The cabinet doors were installed twice due to shoddy workmanship. They only had to be repainted. Two of the 2 doors were installed today. The 3^rd door couldn’t because Jason lost the hinges. Jason has attempted to install the vanity drawer 3 times. He has had to replace drawer 3 times since he got the dimensions wrong. His solution to remove glue on my Saltillo floors was to SAND them down removing the surface of the tile Now my floors are permanently damaged. I think I would have gotten better quality work from a stranger off Craig’s List.
So this is 13 weeks later and I have no idea when work will be completed. A disaster from the beginning. December 2015 update. I have paid these people off to just go away. I refuse to let them on my property again since every time they come out to fix a problem they ruin something else in my house.
I am filing a formal complaint with the registrars of contractors for the state. Also filing a formal complaint with the Better Business Bureau. Jason and his wife should not be doing business.

We had a wonderful experience with Jason and his team. Not only did they go above and beyond, by locating our impossible to find flooring, but they went ahead and got us the remaining lot. The coordination was wonderful, including all of the materials, and labor. we used them to add additional wood flooring, and order and install stacked stone brick in our living room. Turned out beautifully. Everyone in the showroom was quite helpful, and we quickly became «family».

I have worked with courtyard on several projects and have had my expectations exceeded on everyone. One would be naïve to think that there won’t be hiccups when you start a remodel job, but having the right professionals on your side will make sure that they don’t become roadblocks. And these guys are the right professionals.
The best thing I can say about Jason (the owner) and his crew, is that they know how to finish. His tile guys are probably some of the best I’ve worked with in the last 10 years! On top of that, I’ve found it really convenient that they can handle the entire job from start to finish and genuinely care about helping my visions materialize.
DEFINITELY recommend them!

Terrible! Do not use this company. Our travertine was installed improperly, our grout disintegrated within months, and the stones are uneven leaving sharp edges that can cut your feet. They hire the cheapest labor and you are left with the result. It took months of phone calls and letters to finally get them to come out and address the grout issues. They are very rude and unprofessional. Don’t let their showroom fool you, what you see is not what you get. You will be very disappointed.

They did work for us last year. It was a bathroom remodel. Jason falsely promises the world during bid time, but has to know there is no way to deliver. He promised a 3 week turn around, but it ended up being closer to 8 weeks.
They sent one guy out to do the majority of the work. He showed up late every day, and then was unhappy that we had him leave by 5:30p every day. We were still living in the house and had given them working hours of 8:30a — 5:30p. It was not uncommon for the one guy to show up around noon or later.
To this day, we still have issues with the work that was done. The plumbing fixtures are not properly secured. The drywall is cracking in places. The caulk lines do not properly seal in all areas.
There are only two things I can say in a positive light for this company. They did have a good price, and the flooring was done very well. If you are having anything more than flooring done, I would highly suggest that you stay away from this company.

Do not use this company. The plumbing was completed with numerous mistakes. Our bathroom was sprayed with water at least three times. The owner attempted to fix one plumbing issue himself and when water started spraying everywhere he threatened me to be quiet. There is no professional etiquette or remorse displayed by the owner and his sub contractor. Every step of the way with the plumbing issues the plumber attempted to blame us. Beware of contracting with this company.