Chase Bank

Evidently the teller doesn’t know his information and passes that misinformation on to customers. I got charged $ 10 after being told I would pay 3% on a $ 90 withdrawal.
I went in there with my property tax bill in hand because it said you could pay it at any Az branch of Chase Bank. I double checked with them that they could accept the payment and asked if I could make it using my Southwest Airlines Rapid Rewards credit card which is through Chase Bank. They said yes but it would have to be treated as a cash withdrawal and there would be a fee. I asked what the fee would be and at first the clerk said he didn’t know, it would depend on the amount. He had the bill in his hand at that point and I said thought it was about $ 90. He said anything under $ 100 would incur a 3% charge. I thought that was fair so I told him to go ahead. There was another clerk standing right next to him listening, in fact he almost seem to possibly be training the young man and watching over him, and he certainly didn’t disagree or add anything to that. I received a receipt which upon checking later did not disclose a specific fee .
When I checked my account online the next day I was dismayed to see along with an upcharge interest fee, not large but still not mentioned when I asked about charges, there was another transaction fee of $ 10. I went back to the same branch and politely told the person working how I had asked in advance about fees and was told there would only be a 3% fee but then was charged a $ 10 fee. He was polite but explained that the fee is 3% OR $ 10 whichever is higher. I let him know that that was NOT what I was told. He said he was surprised because everyone should have known that. I told them how there were two young man who heard my question and the second one didn’t disagree with the information the first one gave me and that I would not have used my card for the transaction if I had known the fee was to be so high. I told him I thought the fee should be reversed since I was given misinformation. He told me it couldn’t be. I got a little more assertive and he offered to make a phone call wherein he explained the situation. He was told that they would not refund the fee because it was in the «Terms and Conditions» that that was the charge.
Now if I hadn’t asked in advance then I would have just been SOL. But since I did ask in advance and was given misinformation by the employee representing the company I felt that they should have issued a reversal of the charge. For all the money this company has made on me over the years in interest charges you would think that it would have been good PR to cut me a little slack on one simple $ 10 charge. Its not that I can’t afford the $ 10, it’s the principle of the thing.
I’m not sure if I have ever done a cash withdrawal from this card in the 15 years or so I’ve had it since it is not attached to an actual bank account, and no one can memorize the Terms and Conditions of every paper they sign. That’s why I asked the employee for the information! It was the responsibility of the employees of this branch to give me the correct information on which to base my decision. They failed.

This branch is inside Frys.
That Geo, she’s got some mad customer service skillz. I haven’t seen her for a while and she remarks about it, asks how we have been, and asks if my kids would like suckers (they weren’t with me at the time at all).
Gave less than 5 stars only because twice, apparently I have had complicated paperwork and the various «personal bankers» gave me incorrect info because they didn’t know how to process it (or that they even could) and made me come back because various other departments in the company were on East coast time and already closed. These guys shouldn’t have to process this stuff all the time to have someone expert enough to handle or give right info and not make ppl come back.
My complicated paperwork had to do with changing a beneficiary to a trust rather than people, and withdrawing from an education fund.
General everyday banking and notary stuff they seem to do well with.