Staples

I prefer to shop OfficeDepot/​Max but sometimes Staples has what I need and when I need it but it is almost always up to me to find it! I am maybe greeted 1 out of 10 times @ Staples, the lines at checkout are long, more and more items that were on the shelf now have a tag saying «available at sta​ples​.com». I have ordered from their copy&print store 3 times and all 3 times they’ve managed to amaze me with their lack of ineptness and excuses for their ineptness. I’ve ordered two graduation banners (printed in-​store) and one self-​inking stamp. Instead of me being able to pick up the banners the next day or even two days later, it has taken 3 – 4 days and the self-​inking stamp was ordered 2 weeks ago. I went yesterday to find it but it took the copy manager to even locate my order. Only to be told my orrder «wasn’t released — it must be a glitch in the system». No, no, it is not. It’s lack of customer service and knowledge and common sense! With the exception of the computer tech guy who gets pulled up to check-​out lanes, and about 2 other people in the store, there’s a younger manager who tries but he’s pulled in every direction — everyone else needs to be fired (including the older manager who scowls or stares blankly at everyone who walks in the door), to the entire copy staff and half the floor staff. It is no wonder bricks and mortar will be replaced by online shopping. We’ll all lose in the long run but when customer service is this poor — really, what are we losing?!?

Ordered a Chromecast just before Christmas online for in-​store pickup. I didn’t actually need the item right then and I was busy with holiday stuff so I didn’t go to the store until after New Year’s. They decided to cancel the order after 7 days so when I went to pick it up on day 8 they wouldn’t hand it over, even though they had plenty in stock. This is a very small item that they already sell in-​store so there’s really no reason to cancel anything, except their price went up, and they wanted to charge me the higher price. I did not want to pay their higher price so it just became a huge waste of time.

Wow today’s store experience left a very sour taste in my mouth. This is not the first time, whenever you call into the store you have to wait 20 minutes to get anyone on the phone. Today I went to buy an ipad air with the sunday promotion of 100 dollars off. I was told my an employee that corporate had notified the store that it was too cheap and that apple was upset with the price which is why they would no longer honor the promotion in the printed ad. I did not think much of this and went home and while reading forums on deals, tons of people at other locations around the country were buying it with the corporate price. I was then told on one forum that the corporate office is not even open on Sunday. I tried to call back and speak with the manager, after waiting 20 minutes and being placed on endless hold my phone call was disconnected. The one star is not because of this, but every single time I try to go buy something I run into some sort of roadblock at this store whether it is we don’t carry that item, the endless wait time on the phone, and the less than helpful employees. Good riddance I am done shopping here.

I don’t know much about computers, so when I called Staples and asked for help, they where more than happy to help me. Talked me through you whole order, to the end, made sure I was happy with it. And it was just before closing. So THANK YOUS for everything.

Prices are kind of on the high side but they get 4 stars for their customer service. Recently I found a desk chair I liked but the sale ended on the 17^th of this month. I couldn’t get it by then because I had to make sure it would fit in my desk that hadn’t arrived yet. A manager was very accommodating in letting me put it in hold through Saturday at the sale price. When I went to pick it up the employees at the service desk were friendly and helped me take it to my car. I was impressed with my experience and will be back if I can’t find a cheaper price.

I normally order from Office Depot and get my orders the next day. I saw that Staples had an external hard drive on sale, so I ordered it. Delivery was to be at the store on July 10. No delivery. Customer service assured me that it would be there on July 11 in the morning. No delivery. Now I am told by 3:00 today, but I am not counting on it. This place is the worst!

We have to print alot (color and BW), and Staples never disappoints us with the printing quality. Staff at the printing corner are very nice, attentive and helpful.

Amber is amazing!!! After realizing we needed more color copies for our payroll presentation we ran over to Staples. Amber helped us pick out the right paper and did our copies right on the spot even though she had a ton of orders to fill. Thats fantastic customer service!!! Thank you so much it took such a load off of us and we were able to have a wonderful presentation.

This is a solid office store — great selection, high quality, everything from binder clips to printing paper to desks and chairs to bulk size pretzels. The price is the same as Office Depot or Office Supply Store, etc. Worth it if you get the brand-​name, high-​quality products. I would suggest staying away from the Staples brand name, though. Those products are the same quality as what you could get at a wholesale store (eg, Meijer, Wal-​Mart, Target), but you’ll pay way more at Staples. Examples that I have fallen trap to: highlighters and binder clips. Highlighters ran out of ink just as quickly as Meijer ones, and the binder clips were exponentially more expensive as the sizes went upward of 1″. Nonetheless, I have a good time in this store. Who knew there were so many different pens for sale?