Sofa Mart

On March 17^th My husband and I were pretty much approved on the spot for a couch through capital one. We had to wait for the couch to come in which was no problem since we were moving for mid April. April 1^st came and we decided we no longer needed the couch so I called to cancel. The lady assured me every thing was taken care of. Mid April we got a notice saying our first payment was due I overlooked it considering we canceled almost 2 weeks before. Mid May we got a notice for another month/​late fee. I called to question why we were getting the fee/​it being sent to collections. They said the person who I talked to basically didn’t do anything so I decided it’d be best to come to the store. We got everything taken care of and we were on our way. Yesterday (⁷⁄₁₆) I got a hit on my credit it was deducted by 100 points both mine and my husband. We called capital one and the lady there cleared everything on the spot late fees and all especially after we explained the situation. She said the reason why we were charged was because it took them (sofa mart) 2 months to submit the order. We called sofa mart a guy answered and we explained the whole thing and he said he would figure everything out and call me back. Today (⁷⁄₁₇) we decided to go in sofa mart and after 45 minutes of waiting, Michelle said she got it all figured out and apparently capital one is going to write all 3 credit bureaus and our score «should» reflect the change in a month. I honestly wouldn’t want to deal with them anymore. This is just ridiculous it’s already hard being young with little to no credit and to have it wiped didn’t help me at all!

It appears you get what you pay for. I bought a sofa from here in 2012 and a mere 2 years later the springs were popping through the bottom and puncturing the cushions. I had at least planned ahead and got the extended warranty, however after a tedious back and forth to them, they denied my claim, citing «After reviewing the your documents, we are sorry to inform you that wiring and springs are not covered under the Great White Bottling Protection Plan. This plan covers accidental stains, punctures and burns on leather and upholstered living room furniture…»
so, it appears that because my issue had to do with the faulty, crappy quality of my sofa they will NOT cover it, but if there had been an ACCIDENT, they would have. makes perfect sense.
bottom line, don’t get suckered in to believing that because the sofa is «made in America» it will be good quality, and just because you pay for the extra protection plan/​warranty, you will get your poorly made sofa repaired.

This place is great. We bought our couch over a year ago and still love it. It was literally the first one we saw walking in and a phenomenal value at that. I’m shocked when I hear how much people pay for couches and ours is nicer IMHO and was not even a thousand bucks. Plus it’s pretty good quality and holding together nicely.
This place was excellent to work with on delivery arrangements and they were also really flexible on returning an item (I purchased a bed frame from them that I didn’t end up needing and they let me return it almost a month later — unopened and never used).

Store review:
This store is located in the lot of furniture row on Prospect. It was surprised to see the selection available. It sort of reminds you of a slightly higher end Value City furniture. If you are looking for faux leather couches this is a place to go. Some of the recliners on final discount were super cheap. There is a large selection to chose from so wehther you are decorating your man cave or your dining room you might be able to find something here. I did not end up buying anything at this time so I cannot comment on shipping cost etc.
Pros: large selection of furniture
Cons: not many employees on the floor to help
Hidden deals:
Check the front door for ongoing deals, they had some sign indicating if you bought xxx amount of furniture you can get a free LCD tv

I made the mistake of purchasing a sofa that was too large to fit in my apartment. The people at Sofa Mart were very helpful and understanding and they helped me pick out a new sofa that would fit through my somewhat small door. Since they had it in stock, I got my new sofa the next day! They did not charge me extra and I actually got money back since my new sofa was less expensive.
I am now enjoying my lovely sofa and would highly recommend sofa mart for their great customer service department.

Nice employees who are present, but not walking around on top of you. The sofa prices are comparable to Slumberland ($ 1,000 for a sleeper w queen size mattress or $ 1,000 for a decent reclining one) and the same as any online prices after shipping costs ($ 800 for a reclining sofa + $ 150 shipping).
As a novice at buying new couches (or any big furniture for that matter — thank you craigslist), I did not realize that it would take 2 – 4 weeks for a couch to arrive from the factory to the store. Somehow, I expected this to be a bit quicker of a process since they don’t offer custom covers or extensive options on simple reclining sofas. You’re lucky if a couch has 3 colors to choose from.
One thumb up — that Sofa Mart is connected to a mattress store and Oak Express (hence, Furniture «Row»). Given the similar prices between all in-​store and online purchasing options as well as the time you save just ordering everything at once, the bundled stores are tres convenient.
The other thumb up — for their lifetime warranties on parts/​labor, and extended warranties on cushions («37^th street» furniture). Most other places offer one-​year warranties on parts/​labor only.
Tip: The parking lot entrance/​exit is off of Interstate Drive (only). You cannot turn in off of Prospect. (Located just north of Meijer and Beverly Theatre in Champaign.)