Pet Supplies Plus

I posted a very negative review of this business recently, regarding an experience I had in their store with a third-​party business who was offering pictures of your pet with Santa for Xmas. I owe all parties concerned a very huge apology-​I believed I had been ripped off and disappointed in the situation, and it turned out that neither was actually the case-​there were some issues that led to an untoward and unforeseen delay, and when nobody was able to provide anything but an email address-​no phone, no physical address-​and I’m talking to several other people, all of whom had the identical experience I did-​I can’t say it was unreasonable to come to the conclusions that I did, but it turned out, not only was I flat wrong, these very nice people were extremely patient and kind in trying to help sort this out, when they didn’t have to be because there was nothing really in it for them to help me. About the third party-​they are a brand-​new rescue, which is a cause SO close to my heart, as I do a heck of a lot of rescuing myself and support anyone’s efforts to help animals. I would actually like to address the situation with the third party, and I don’t have any other place to do it-​one thing that jumped out at me instantly was how VERY gentle, kind, and good they were on handling four shy little rescue dogs with different temperaments. I would actually say — I told everyone I talked to at the time and actually talked others into taking their pets there-​how very impressed I was by their insight, kindness, and sensitivity. As an animal person, I could tell they were genuine in the way they handled my little dogs, and they got the best shots I’ve ever had taken because they are just good at handling animals, their love and care showed. That was part of what completely blew my mind in the situation-​I knew they couldn’t have faked that-​and yet, I had no contact info, got no apparent response to my email inquiries, and I really didn’t know what else it could have been but a soft con. I’m sincerely glad that I was completely wrong, and I not only wish them all the best, I will be sending them a donation in excess of the $ 10 I provided for the pictures, which I did finally get after they corrected whatever malfunction that had led to the delay. I am SO sorry, and, again, I’ve never been so glad to be so wrong-​and when I’m wrong, I own that.

Well, I’m definitely a fan of this store. I’d put off going in here for a long time since I thought Petsmart had a better selection and better prices… but after a few irritating trips up and down the mess known as the North Prospect area, I figured it couldn’t hurt to check out this place. Kirby and Duncan rarely seems as busy though the County Market complex where this is located can have a bit of traffic, but there’s always been enough parking whenever I’ve went on different days and different times.
And as for the store itself… I’m impressed! Now I regret not going in here before — I try to make sure my pets get as much of the good stuff as I can afford on my budget, so I was excited to see their preferred litter is cheaper here than at Petsmart. I’m also really stoked to see that they carry Orijen as I was ordering it online before and now I can just pop in to pick up a bag when I need it! They also have a huge range of products for every price range for pretty much all pets and a decent selection of wild bird supplies when I peeked down that aisle briefly.
I signed up for their rewards program since I figured why not, and even though I only signed up a couple months ago I’ve gotten emails for numerous $ 5 off coupons. In addition to that there are usually sales on various products where you get $x amount off for using your card, so I can save pretty regularly that way too.
The staff has always been very polite every time I’ve gone in and answered any questions I have. I believe you can also drop off donations for Catsnap (animal rescue group) here as well. All in all, I’m glad I finally stopped in and I’ll definitely be coming here instead of Petsmart from now on.

Really like the staff & products at this store. Used the dog grooming services (bath time!) and was quite pleased.

This is the best pet store in town as far as what I have experienced in Champaign. The staff are nice, especially the manager, Michael. They truly care about you and your pet, and will give you the best options they have available at the most reasonable price. Also, if you are a member, you get $ 5 offs on some products, which is usually an unexpected perk when the bill total comes. I will always come here and highly recommend it.

Nice pets. Has a pretty big variety. They let you take out animals and pet them. I think this place is great.

I am hoping to bring a pet home from the CUHumane Society in a few days. The staff at Pet Supplies Plus was very helpful. I know very little about Crate Training and we got some very good information and suggestions. I saw a dog on a leash with his owner so if something doesn’t work or fit I feel like I can bring my new friend in to see what size crate/​kennel will work best. We picked one up and plan to return it if it doesn’t work out. Keeping our fingers crossed that we get to bring our little buddy home.

I was very happy when Pet Supplies Plus opened up in Champaign. I had shopped at a Pet Supplies Plus in northwest Indiana, and I was very impressed with their selection of high-​quality cat food. There are a few good places to purchase pet food in C-​U, but very few of them have a comprehensive selection of «the fancy stuff,» and I do not have the time or the patience to go to three different stores to buy cat food for my picky-​ass felines.
The Pet Supplies Plus in Champaign is smaller than the one in Dyer, but they carry most of the same products, including several lines of cat food that were previously unavailable (as far as I could tell) in the Champaign area. They carry the Merrick’s dry cat food (but not the moist, although I think they had it when they first opened), Innova, Instinct, and this kibble called Taste of the Wild that makes my cats completely insane. The selection of toys and litter is decent enough. In addition to the fancy-​pants brands of cat food, they also carry the usual brands (Friskies, Meow Mix, 9 Lives, Fancy Feast, etc.). Prices on these products are on par with the other stores in town, and a little cheaper at times.
Pet Supplies Plus also seems to be partnering with Catsnap, a local cat rescue, to raise money, collect supplies, and encourage pet adoption. Catsnap shows cats and kittens at the store on Saturdays, and there’s a collection bin for cat supplies.