Papa John’s Pizza

There was a hooked deal available on a Saturday night that was $ 6.99 for a large, 1-​topping pizza from Papa John’s. I decided to count up some change and make the [very cold] trek to Papa John’s, since the fine print of the Hooked deal said pick up only.
I did call ahead and stated that I would be using the Hooked deal for a large, thin crust with spicy Italian sausage for pick up. The girl on the phone strangely asked me for my address, and quickly said the total was $ 9.90. I thought both of these statements were odd, but didn’t think anything of it. This is where things went south…
I got to the store 30 minutes later and they couldn’t find my pizza. After 5 minutes of looking and asking, they discovered it was out for delivery. I also received a phone call while this was going on, from a number I didn’t recognize, which was the delivery driver.
The girl behind the counter said it was being delivered, and I politely said that it was supposed to be a pick-​up order, because I was using a Hooked deal and it specifically stated pick-​up only. I waited about 10 minutes before my pizza was re-​delivered to the store, and I was able to pay for it and walk home.
By the time I got home the pizza was cold not only from me walking outside, but from having been made and hauled around by mistake for an extra 20 minutes or so before I even paid for it. After warming it up myself, I was at least a little happy that (1) I did get to eat and (2) the pizza was what I ordered.
Pizza tends to be my kryptonite and I’m usually pretty sympathetic with my ratings, even in the case of cheap, not-​so-​great pizza like Papa John’s. However, this was not a good experience and mistakes were made by someone who wasn’t me. I explicitly stated over the phone I would be picking up the pizza, using a Hooked deal, and paying with cash in the store.

WORST PAPA JOHNS EVER. If you order online, don’t expect to actually get your pizza. It’s happened to me two times now and they still charged my card. It’s ridiculous. All they do is make up excuses and never actually deliver your food.

Comon guys, it’s Papa Johns… they aren’t known for gourmet pizza. When you drink a little too much, they will deliver you edible pizza, although it does take a little while. If you want to shove pizza in your suck hols, Papa Johns is just fine.

Papa John’s West Springfield
Employee: «Papa Johns»
Me: «Hi! Is the email for 50% off I received good for carry out?»
Employee: «No! Online only!» Click
So after I got hung up on, I proceeded to call Jett’s almost across the street from them and place a $ 50.00 order. Too much competition to ACCEPT RUDE CUSTOMER SERVICE.

So they be OK if they wouldn’t take so long and bring the pizza cold. with really sucks when you just get off work an hungry. I got into with the people one time they told me when I try to explain I pay for it just please bring it. the woman been here there not coming bk I’m like wtf… I’m starving this a joke u got to be kidding. then I just wanted a free pizza… I was so shocked on how professional they were I didn’t mind paying but not wanting business cause you don’t feel like it… is another

I ordered a medium pizza with one topping (sausage) and the delivery guy gave us cheese instead. A common mistake which was fine I guess, but what was even more annoying was he had to make a racist comment to my friend.
He kept asking my friend how to say thank you in his language, because he was Asian. My friend responded by, «Same as how you say it. ‘Thank you’.» and the delivery guy kept asking, «No but really how do you say thank you from where you guys are from?» My friend kept ignoring him and politely insisted he was born in America and he spoke English. The delivery guy still wouldn’t leave him alone until he spoke mandarin.
By the way… us Asians aren’t all from the same place so it made me really angry when the delivery guy insisted we spoke the same language and wouldn’t leave us alone until we spoke «our language».
As far as taste go, this was my first time eating Papa John’s…and it wasn’t the greatest for me.

The manager of this store also owns a towing company and has a history of towing poor college student’s scooters for parking out front even when they are picking up pizza there. Seems like the manager just works there to generate revenue for her towing company not Papa Johns. Shameful tactic to make money

Ordered delivery– the staff was friendly and our order arrived quickly. However, our pizza seemed like it was pre-​cooked and had been sitting under a warmer forever. Also ordered the chicken poppers– they too seemed like they had been sitting out awhile and did not come with the sauce we ordered.

The service here has gotten better and offers really good deals so I re-​rate it 4 stars.

I’ve ordered from them a few times. When I picked up the food was considerably better. The delivery was awful. The pizza was barely warm and wasn’t cooked all the way. It was really gross. I had to cook it in the oven longer for it to be done ! So I was disappointed. The upside is they always have really good coupons available and always have deals. As a college student it’s a plus that the pizza is cheap .
The ones in the Chicagoland area trade way better ! So I’m not sure if it’s just this location or what but I’m not sure if I will order again from this location.

They falsely advertized a $ 3.99 one-​topping pizza deal through
on the U of I campus. They posted flyers saying you need to order through the EatStreet site, but bait-​and-​switch you with a price that’s 25% higher on the website. Skeezy time-​wasting business-​practices deserve one star and no patronage.

I really enjoy Papa John’s pizza but this location is the worst. I always have to make sure to add 15 min to the time they said the pizza would be ready. Sometimes the large pizza is $ 6 and sometimes it is $ 11. The crust is burnt half of the time. The pizza is sometimes warm and sometimes they give you garlic sauce with your pizza. Every time I order pizza from this place it’s always a guessing game on to what will be wrong with the pizza. The management and employees don’t seem to have great communication with each other.

Phone guy was RUDE! Should probably consider providing better service when you have epic Papa Dels to compete with.

This is my first and most likely only review I will ever write, but my experience was so upsetting I couldn’t not write about it. This is for the girl with the large built, red hair and scar on her face. She did not welcome us, did not help us with our order (there was confusion over whether my boyfriend ordered under his full name or nickname), said there were no eatCU orders (not true), all she did was shrug and it was clear she just wanted us to leave. She kept shrugging and giving us SO MUCH attitude and it was upsetting that she didn’t even care to help us. Sure it’s a shitty job but you don’t have to take it out on others :(Thankfully things were figured out by the manager but I do not ever want to go back if that same girl would give us service again.

After calling Papa Johns on Springfield and them constantly ignoring or not taking our order we called Papa johns on green street and Ashley was able to accomodate us right away. Thank you ASHLEY! Great customer service!!! Will not be ordering from papa johns on springfield again… Papa Johns on Green Street all the way!

They have consistently good pizza, not super spectacular, but soft and flavorful enough to satisfy any cravings. They always have promo codes that you can use to get pizza for cheap. Also, I called to order using a promo code once and then I read the fine print after I hung up, and it said I needed to order online… Whoops! It was very nice of the employees to let me use it on the phone without making a fuss at me!

Good, cheap Pizza. To me, way better than Dominos.
If you make a online profile, you get promotions every week, and they are all great promotions ($ 5 for a two toppings medium pizza, $ 10 for a large specialty or five topping… things like that), such that paying the regular price sounds almost a dumb thing to do (to be honest, if I had to pay the regular price, I probably wouldn’t eat here).
I live right next to their store, so I always order to pickup, and my orders were never late (they say between 15 and 25 minutes, I always go by the 15^th minute and the Pizza is always ready).
The best pizza I’ve had in Champaign is Papa Dels, by far, but to the everyday-​pizza, Papa Johns is my personal favorite, no complaints whatsoever.

Terrible service horrible delivery and service takes forever for them to deliever and the pizza is always cold and bread sticks are burns and taste like crap if i could give 0 starts i would

Placed an online order for delivery but an hour later, we decided to call to check the status of our order to only find out they never received it. They said they would get right on it and have it delivered in 45 minutes… Screw that we said, we will pick it up (we would have canceled if it wasn’t prepaid) The employee said that would be fine, it will be ready in 30 minutes…
Starving and upset, we decided to drive to Papa Johns early to give them intimidating, grumpy looks so perhaps we can get our pizza and bread sticks quicker. Imagine our surprise though when we showed up 10 minutes later and our order was sitting done at the bottom of a pile of other finished orders. We took it home and it was almost ice cold… It probably had been sitting there for the last hour and a half…
Most laughable though was our breadsticks. They were literally balls of bread, and not even two were consistent in shape. Small were tiny meatball sized, while others were like long sausages, and over there was another that was square in shape. They also had literally no seasoning, were burnt, and just dough that had been baked pourly in a pizza oven. I have had Papa John’s breadsticks before, and this was a joke… I will not be going here again. Pizza is average at best anyways when the service actually manages to be good.

Decent pizza, even better when it’s only $ 5 for a large. Even with Dominos new recipe, I’d still say Papa John’s wins hands down. The slightly sweet crust and garlic butter dipping sauce is amazing.
They’ve been running the $ 5 large one-​topping pizza deal for the last few years at this location, which is perfect. You generally have to go through
for it, but I’ve also just walked in and asked for it and they’ve given me the deal.