Panera Bread

Believe the reviews! Wow. The customer service is laughable. When I asked an employee about what was in the chicken salad, she replied «chicken and stuff». Food was left in the window, name was never called nor was a pager ever given. The chicken salad sandwich (full size mind you) had white bread, piece of lettuce, tomato and about a half scoop of chicken. Wish I would of taken a photo. Do yourself a favor and avoid this restaurant.

This is quite honestly the worst Panera I have ever been to in my life. The customer service is beyond horrible, all they do is roll their eyes as if the customer is an idiot for not knowing about the menu. Honestly with how they treat customers, the employee must be dreadful to have to manage and even work with. I can’t image going back here. Even in the drive through they are beyond rude. The only good experience I had was when Ashlee greeted me at the drive through window. Every other employee I came in contact with was beyond rude. Don’t bother coming here. Better off taking your business elsewhere.

Don’t know why I haven’t done this before but absolutely the worst Panera I’ve ever experienced. Gave them many chances because I do like their food and they are convenient to work. But they are frequently out of coffee (one time completely out at 9:10 am and after waiting 5 min. Still no coffee!) customer service? Worst ever! Management? Disengaged at best. Downright worthless the rest of the time. Corporate needs to wake up. I’ve boycotted this location for the past 4 months and feel much better for it!

One of the better Panera’s in Illinois
They have Apple Pay! Don’t find that in many places even though Apple made it seem like it was the future.
The girl behind the counter was friendly and efficient.
The food came out fast and the soup was hot and delicious.
I have been here 3 times and it’s always a pleasant experience. No surprises just a solid Panera

This is the worst Panera I have ever visited. Whomever was is charge around 3: 30pm was extremely rude. He was condescending to the other employees, and seemed to be on a power trip. I saw employees rolling their eyes behind his back. I had ordered one full salad and a half salad. They both were the same size. When I brought it to their attention that both were half salads, they insisted that one with the bigger bowl was the full salad.

Being a chain, the food is pretty much the same no matter what branch you go to. What sets this place apart from the other branches I frequent are the sour expressions on all 3 people behind the counter. At 6:00 a.m., it would be nice to see even a half smile from the lady taking our order. Nope! This place scores zero on customer service.

This location’s customer service could really use improvement. I continue to eat at Panera because I like their food and it’s a healthy-​ish option close to home but the staff always seem annoyed, irritated that you are there, and like you have severely inconvenienced them. I’ve started ordering online and picking it up through the drive thru just to avoid the staff.

Horrible customer service, since it was the first time we order from the lunch menu we asked the cashier questions about what’s in the soba bowl, the cashier, Robin, was very rude and acted like she cannot understand me when I placed my order. Don’t eat here unless you want to be treat like an idiot.

Panera is usually where my wife and I go when we don’t really know what we want, but this one was terrible. To start things off the staff was just kind of rude. Then, my wife wanted tea. there was no sweet tea so she decided to have unsweet. Unfortunately BOTH of the unsweet teas were just about empty. She got half a cup and wasn’t able to get more till we were leaving.
The place was also filthy! There were a ton of open tables, but not one clean table and no one was cleaning tables. We picked the cleanest one and wiped it off ourselves. Also, the floor was littered with trash. On our way out my wife was refilling her tea, since she never got a full cup to start with, and a worker was straightening out the condiments, nodded to herself about a job well done and left. She also left another complete mess as there was sugar spilled all over the place.
We will not be back.

I’d give them a five for food, but a 3 for customer service. Our cashier was Kellie jo and she was so polite and warm and friendly. She gets a 5! However, as we were standing in line, Robin was open at the cashier next to her and had no customers as she stood there and did not ask to help us while Kellie was busy with another customer. When it was our turn to be waited on by kellie, Robin then turned around and talked with another employee. Other than that, kellie needs a raise and i will come back, if she’s working. The food, however is always wonderful and makes my taste buds want more.

This national chain is going to save my life because it is probably one of the healthiest chains now available in most locales across America. I had the kale salad with the French Onion Soup. Yes, maybe the soup is a little salty — but hey, salt gives flavor. The kale salad is new and has the name ingredient, romaine, parmesan, some sort of little wafer-​like croûton and chicken. They give a ½ lemon and simple olive oil for dressing. Delicious! Oh, and get the unsweetened Acai Iced Tea!
Maybe they have new management, maybe I was there on a good night, maybe I’m not that critical… I don’t know what the other reviewers are talking about… service was friendly and professional… and no Panera is quick, duh, it’s considered slow fast food just like 5-​Guys and some other relatively new chains, you have to wait 5 – 10 minutes for your food because they make it to order. When you expect that and you see they are especially busy, I suppose 15 minutes could happen. I don’t know. I had a good experience here and I enjoyed my meal. It sure beats MacDonalds… Cheers!

Panera’s generally very good, but this location is… well, not. Today, I ordered a sandwich to go (the Asiago Steak, which is normally good) but asked for no horseradish or tomato. Lo and behold, when I get home… there’s horseradish and tomato. This is after they gave me chips instead of the baguette I wanted, which I managed to catch.
When you’re paying $ 10 for a sandwich and a side, especially one made right there, I don’t think that it’s an unreasonable request to take off the condiments. If Subway will do it… Anyway, I’ve learned my lesson.

I have gone to Panera for YEARS and usually they are top notch and reliable… This location, however, is not. Before I put my review, let me say that I have had to contact corporate TWICE to try and see any type of resolve… Let’s hope this second time will actually work…
I have gone to the same Panera for the past three days and apparently they do not feel the need to pay attention to detail to those in the drive thru. The first two days, I ordered exactly a large black iced tea with a cinnamon roll heated up. The first day, they heated up and placed it inside the bag without a box, completely unsanitary. The second day, they said «we don’t heat up cinnamon rolls here.» I had to in fact inform the employee that they did heat cinnamon rolls, however, yet again, my cinnamon roll was thrown into a bag with my napkins and such thrown on top. The third day took the cake. I decided to spell it out for them because clearly they did not understand that a cinnamon, like any other pastry, goes in a box. So, I ordered a large black iced tea with a cinnamon roll heated up in a box. And what did I get? A cinnamon roll, in a bag, not heated up. The customer service here is beyond poor. Upper management needs to step in because clearly the management at the store is not providing proper training.

Panera is usually a pretty reliable place to stop when traveling, but this location left much to be desired. The person who waited on us was not friendly at all; a smile or a «hi» would have been nice. The food wasn’t up to par, either There was one small dot of chipotle mayo on my Sierra turkey; guess they were rationing condiments that morning. The pricing structure on the You Pick Two has changed, now each thing is individually priced. Our lunch was over $ 18; we drink water… pretty pricey for a half sandwich with a salad or soup. Bathroom needed some work as well. Won’t be back here.

16 minute wait in drive thru with only 2 cars in front of me. The guy made me repeat my order twice cause he said he forgot for my 2 items. Car in front of me was asked to move up he waited 6 mins and gave up he did not even wait for the coffee he paid for. Took them 5 mins to just acknowledge me at the window. Got my sandwich and he asked if I wanted cream and sugar I said yes. And now I’m drinking black coffee.

I have been to Panera several times. The broccoli cheese soup and french onion soup are the best,.
However, I have never had a good apple from Panera. EVER. They are always tasteless and thick skinned. I am not sure where they get their apples from but it might not be bad idea to shop around and have someone with taste buds pick the apples.
The Sierra turkey is a really good Café sandwich but the onions on it are a bit hot and strong. I picked them off. The Chipolte mayo was a little spicy but added great flavor to the sandwich. It comes on Asiago cheese focaccia which I probably would have picked a different bread. I have tried other sandwiches and I have liked most of them.
I tried one of the new pasta dishes the other day and was not overly impressed. But I am not a pasta person.
I went through the drive through for the first time today and I was really impressed with how quickly I got in and out of it. It seems you wait longer for you food when you dine in.

Less than full soup and no replacements as promised. 5 $ a bowl is too much money anyway. Will probably not return.

The worst Panera I have ever been to. One of the worst places in the C-​U. We went there to get some bread, and stood in line for 5 minutes while receiving awkward looks from their employees. No one came to help us or take our order. There must have been at least 10 employees standing around, doing absolutely nothing, ignoring us. It was so bad we left, along with the other customers behind us. Do not waste your time at an establishment that cannot be bothered to take your money.

Good Food, Good Coffee. And you can get a genuine ceramic mug, very civilized!

It’s a chain, but a damn friendly one, filled with soup and delicious sandwiches, topped off by hot coffee and free wi-​fi. Great spot.
However, just a word of warning. If you’re there to take a breather and collect yourself, avoid move-​in week. Stressed soccer moms with their soon to be inebriated freshmen children do not help keep one’s sanity in the newly packed environment.
That said, great job, Panera for giving us grad students free wifi and great food. Excellent.