Moe’s Southwest Grill

Food was delicious and fresh. prepared exactly the way we want it. Huge portions. Great deal on Mondays.

My office places individual orders for 5 – 10 people on weekdays for pick up during the lunch rush. Moe’s has never had a problem getting all of our orders made for the same time, & made correctly. They often send us with extra chips & drink cups– much appreciated.
Also, the salsa bar is awesome. I don’t mind that the cups for the salsa are fairly small — it cuts down on waste & makes it easier to take a small amount of each salsa to try.
They have the fancy coke machine with ALL the flavors — love that!
Overall never been disappointed. It IS fast food american-​mexican food… Great prices, fast moving line & fresh ingredients!

Overall, my disappointment with the place is in walking in there not realizing that what I really wanted that evening was to be waited on in an establishment that also had good food and good value. With that in mind, I tried to account for the subjectivity and pad my rating a half-​star but in retrospect I feel that perhaps I’m still being generous. I give Moe’s props for their general efficiency – the line did not slow down. Their prices are also reasonable and the staff are generally helpful (the shift manager seemed courteous and when I asked for containers they did so without hesitation). The negatives are: 1) flavors of the items I ordered are okay but nothing special – I could have gone to several other places within a 3-​mile radius with more memorable entrees; 2) ratio of chips to item ordered is too high; 3) low salsa to chips ratio – it is not served in group-​sized portions but in single serving plastic containers of the kind you normally would use for take-​out and leftovers; 4) interior décor is designed to move people out of there and not enjoy their time there (even McDonald’s feels more relaxing). To sum up, if you want a cheap, fast lunchtime option with filling food, Moe’s is one of many acceptable choices around town. If you want to have a relaxed time eating good food on a weekend evening, skip this place.
Full disclosure: I was there with my wife and son. She was more focused on our experience and did not mind the place too much (at least she did not say anything to me about it). My son was not happy about the fact that the kid’s menu did not contain enough items that he liked.

I thought it was weird that a Moe’s just opened up right next to a Panchero’s, but at the very least I figured I’d like at least one or both of them. After all they’re both pretty conveniently located, but alas, after eating at both I just found myself wanting Chipotle. I hate to admit it because I recall thinking Moe’s in Chicago was pretty good, but this was just mediocre. The only upside would be the salsa bar and the fact that they have melted queso. Bummer.

Rude and poorly trained employees. They try to rush you through ordering, and when you ask for multiple add-​on veggies etc., they look at you as if they were doing you a favor.

Poorly managed with rude employees. They ran out of chicken and tried serving me burnt queso. I asked what was wrong with the queso and they told me it was burnt. So I had to ask for fresh queso. I won’t be coming back here ever again.

Restaurant review
Wow what a disappointment. I have seen Moe’s by the chicagoland area, but I have never actually eaten at any of the locations before. I was happy to hear that this opened up as it is closer than Chipotle on Prospect. Someone should be fired for the design and layout for the restaurant. I placed my order through the app which was quite easy to use, however when I wanted to place a second order for my wife, my credit card was rejected due to similar transactions so I decided to drive out to the location and order it in person. First the parking lot before Brixx pizza opened was a disaster. Super tight parking spaces, one way for traffic to go. It was a nightmare trying to park my car. Next you go in and order your burrito like Chipotle. For one of the orders I did not want cheese and the both of the other burritos did not need lettuce. Somehow I ended up with cheese on the one I didn’t want and lettuce in both. One person trying to get the order for two burritos should not be difficult. Staff was not friendly at all and said why did you not tell me earlier. I got to the end of the line and paid. I also picked up my online order. There was a big box that was sitting in the middle of the table without any heat lamp. If you order too early, your burrito maybe stone cold when you come to pick it up. I did get a ridiculous amount of tortilla chips enough to feed 6 people. The salsa station is great as there is quite a variety and the spicy ones have quite a kick. The final straw was when I brought the food home, my wife and sister in law had burritos that had probably 3 – 4 oz of meat only. When you looked at the burrito after a bite all you could see was the tortilla skin, small amounts of rice, lettuce, and a sliver of chicken running down the middle. I wish I would have paid attention to how they made the burritos, but they were quite disappointed. All and all this is a big bust!
Pros: online ordering app, Monday’ 5.95 all burrito special, free tortilla chips and salsa
Cons: crazy small parking lot, apathetic staff, small amount of protein portions, no heat lamp for online orders
Hidden deals:
1. Free chips/​salsa
2. 5.95 any burrito special on Monday only
3. Sign up for e-​club to get free queso for your chips
Health code rating: A, appears clean and new. No health reports online at this time.

So I came here when they very first opened. And it was a train wreck. The employees sucked, the manager wasn’t managing, and the food came out like a retarded cousin of a burrito. I was truly upset because I used to love going to the Moe’s in BloNo. But I figured it was literally their second day open I will come back in a few weeks and give them a second chance.
2^nd time around, service was a lot better, and the food quality has improved.
If you don’t know what Moe’s is, it’s basically chipotle. As an admit hater of chipotle i actually prefer the Americanized Moe’s. Because let’s be real chipotle is not real Mexican food it just pretends to be.
If you like burritos and don’t want to shit yourself for a week come here over chipotle. But don’t expect beautiful scenery or super cheap prices. Yeah it’s probably going to cost you 10 – 12 dollars for your meal, do you think you can swing that? I like Moe’s maybe with time the employees and the service will get better. My advice is come here at an off time or else you might get stuck waiting for a very long time

Moe’s serves Americanized Mexican fast food. The feel of the dining room is similar to that of a Jimmy John’s in that the workers greet you at the door with a droned, «Welcome to Moe’s». The tables are almost on top of each other, so your dining experience is going to be shared with others whether you like it or not.
I tried the Chicken Bacon Quesadilla and my friend tried the nachos. The quesadilla was not on the grill long enough so the shredded cheese never really melted. The bacon was real and the portion fair, but they definitely skimped on all the other veggie options. I upgraded to a meal for approx. $ 2.50. The extra cost landed me a medium soda and a minuscule ramekin of queso.
My friend had a much better experience with the beginning of her nachos. They were very generous with toppings. However, the way Moe’s staff built the nachos caused them to get soggy very quickly rendering them inedible.
Something that is not clear from their menu: you get chips with every purchase and there is a free salsa bar. The chips however were store-​bought and stale. The salsa options were tasty which is unfortunate because the chips are so bad that you’ll be inclined to eat it directly from the serving cup.
I spent close to $ 12 on my meal. This was my first and only trip to Moe’s. If I want to spend that money on Mexican food in the future, I will go authentic. Otherwise, I prefer the flavors and service of Taco Bell.