Lanz Heating & Cooling, Inc

Just moved to town and closed on my home literally not 48 hrs before my heat went out over night and I didn’t realize till I got home at 4 pm. I called Lanz right away and was put on the wait list. Their coordinator was very kind, helpful and answered all my questions. I received a call from the tech before 5 pm to tell me he was on the way. Their tech Josh is the definition of what I look for in a professional. Knowledgable, honest, courteous, explained the process through every step and answered all my questions without the attitude I’ve experienced in the past. Lanz prices are fair and the service was fast and friendly. Lanz will be my go to for all my heating/​cooling needs.

I just had Lanz Heating out to check my furnace and thermostat. The thermostat was going blank at times. Thomas told my daughter that I needed a whole new furnace and that it would be $ 2500. He said it had cracks in it. He put a red tag on it and shut the power off. This morning I had another heating company evaluate the furnace and thermostat. I simply need a new thermostat for $ 45. He said, «your furnace is in good shape». Beware of this company.

Had water filter installed by them. They were professional and easy to work with.

We had their $ 180/​yr maintenance plan and liked it. They came out twice a year and cleaned everything and made sure everything was working good. Now we just got on the $ 14.95/mo. plan. It’s basically the same, except we get discounts on repairs. It is well worth it to keep your HVAC running in tip top shape.
Today I called around 10a and was able to get someone out at 1p the same day. Ron came over to clean/​inspect our AC unit. He was on time, very friendly, and knowledgeable. He did not try and tell me I need something changed on my AC, unlike other companies have told me. I now know my AC will be humming right through these hot and humid Illinois summers. It’s been hard to find a HVAC place I feel I can trust, but I believe Lanz is it.

Very poor. Called at 7:30 for repair on air unit. Receptionist said they would call back this morning. Lanz called at 9:00 and said they would be there this afternoon between 12 and 5. Purposely stayed at home… and they did not show at 12,1,2,3 or 5. I called again at 5 pm, and was told to «.be patient, the tech will be there, we work evenings too.». Gave up at 9 pm. They never called or emailed me at all. Bad enough not to show up when promised, but not even a call. I expected them to call me the next morning, but no call. Called another competitor and they came within 2 hours and fixed.

I had Lanz out to my house to look over a DIY project gone awry. They were prompt, friendly, knowledgeable, and gave me a reasonable quote. They even put on booties to protect the carpet even though the ground was dry and I told them it wasn’t necessary. I’m looking forward to using them soon.

Lanz came out to the house to install a brand new sump pump we bought for our condo. Firstly, the office staff was incredibly friendly. The two young women I worked with (first to schedule the appointment, then to fix the accounting) were professional, sympathetic (we had a time-​issue) and congenial.
The office staff helped me schedule a very quick appointment (within one week, I believe, of my first call). My immediate complaint, however, was that the staff could give me no indication as to what the service call would cost. They could only tell me what an hourly rate would be, but said that the technician who came out to the house would have to give me their estimate right there while he was in front of the project-​at-​hand.
In truth, that worked out to be my final complaint. Despite the fact that the technician was at the house for a little more than twenty minutes installing the pump, Lanz still ended up charging me $ 201 (despite being quoted $ 75/​hr). I was told one service hour would be mandatory ($ 75), but beyond that, it would depend upon the work and the difficulty that was necessary.
I contacted the office as soon as I heard what we were charged (unfortunately I was unable to be at the condo when the work was performed, so my in-​laws took over agreeing to the quoted price). The office staff tried very hard to correct the issue and after about a week, I was issued a refund check for everything but the original one-​hour quote. I appreciated them handling the situation and doing so quickly.
Despite their few hiccups, I would still give Lanz 4 of 5 stars and would recommend their service to both family and friends.

This company will rip you off in the most shameless way. To stop two simple valves from leaking? This job can be done by an inexperienced home owners in 30 min. With Lanz, you have a choice between their «plain» service with 90 days warranty for $ 368, or «platinum» service for more than $ 600. There are «gold» and «silver» in-​between. Much more expensive than my doctor (without insurance) or my lawyer. When you call, you talk to a receptionist, explain your problem, she does not listen because she does not know a thing about plumbing. At this point she transfers you to another receptionist, who pretends to know something about plumbing, and you repeat your story. Then the technician comes, totally unprepared, charge you $ 69 for listening to you and leaves till next visit. Shop around and avoid these guys!

Sump pump failed and we ended up with 4 inches of water in the basement, causing our water heater pilot to go out.
Managed the issue with the sump outside of Lanz, but called them to take a look at the water heater when the pilot wouldn’t relight.
Mike came out and took a look. After looking and trying to get it work, it seemed like the entire burner unit (not sure of proper terminology) needed to be replaced. Before committing to that $ 200 part (not including labor!), he replaced the thermocouple and managed to get it to light. (A much cheaper fix.) Basically, he saved us a few hundred dollars (and several days without hot water). At the end of it, he was there for about an hour and a half and it came to $ 120 or so. (FYI, they should have a $ 10 off coupon on their website.)
Would call them again, but am hoping not to have to!

These guys do a great job. I had Jeff out to give me a quote on a number of tasks that need to be taken care of as part of a massive basement renovation, and he handled the quoting quickly and professionally. He had a crew out to take care of the work quickly, and Mike, Wes, and co did a fine job.
And FWIW, they came highly recommended from another professional I know who used to work in HVAC but now works in home inspections.