Gerber Collision & Glass

Read the previous reviews for this place and although it wasn’t great, thought I’d give them a chance. Brought my vehicle for inspection. They gave me an estimate and said they’d call me in a few days to setup an appointment. Well, two weeks past and I get a phone call from Gerber. Apparently, I had missed an appointment to repair my vehicle. Not the call I was expecting. I explained the situation and Gerber apologized for the mix up.
They asked if I wanted to reschedule but I declined. We didn’t get on the right foot in the first place so I did not want to bother. Plus, the lack of service and communication on their part frustrates me so I’ll bring my business elsewhere. Obviously, they have some things to work on but it won’t be on my vehicle.

Great job on fixing my car after rear end collision. They fixed everything and even polish the entire car after the service. Can’t be happier. And I was updated during the whole service. :) nice job Gerber collision!

So pissed right now. For 3 weeks this place has given me a date that my car was going to be ready. A day before the ready date they called me to tell me it would she done early. They left a voicemail so I have proof to show what they said and when they called. I show up the NEXT DAY driving 3 hours from my home and when I show up they say my car is not ready. Wtf why would you even call me. Customer service seemed nice over the phone as the work was being done. I had confidence in this shop and they let me down hard. I’m in the military I took a whole day of leave to come here. Now they are compensating me. They are giving me a rental car and they gave me some cash for gas. Only 25 dollars though when I paid 40 to get down here. They didn’t even bother to ask how much I spent on gas. The car is now supposed to be ready on Monday it is Friday. I have never been more inconvenienced in my entire life. This is why people write reviews so other people do not have to go through the same thing. I understand there is such thing as human error but come on YOU HAD ONE JOB.

/​* EDIT 7−23−15
I won’t alter my rating or remove any portion of my original review because no apology or amends will change what actually happened. However, I think it’s also important to note that Rob, their manager, personally apologized to me and asked if there was anything they could do to make things right. He explained that it wasn’t too long since he started working there and that there’s a lot of work to do on their end to get their team up to shape.
Yeah, this review sucks and I’m not sorry for writing it, but as a fellow manager, I know that it does take great character to suck it up and assume responsibility for what happened and to apologize in person to a difficult customer.
I agree, there’s a lot of work to be done over at Gerber. My experience is evidence of that fact. But if Rob is as serious as he sounded about improving his team, then I’m confident that things will only get better. Good luck to Rob and his team. */​
This is a great place to go if you hate your car and have a penchant for misery.
It’s with extreme displeasure that I write this review. Go ahead and read the reviews by Esteban and Kyle because they pretty much sum up what I’m about to say.
Tomorrow will be the second time I’m taking my car back to Gerber. What was supposed to be a 10-​day repair initially dragged on to over month. Upon receiving my car back the first time, I immediately took it back due to some serious issues that they missed. They must not have test-​driven it after repairing it because the issues were so obvious. It took another week. Tomorrow, I will be bringing my car back for the second time due to a severe concern for my safety and the quality of work that was done to my car.
Clearly, there is a severe lack of competency by Gerber. This is evident through the other (albeit few) reviews posted here, through the opinions of other friends who have had the misfortune of dealing with Gerber, and through the opinion of another repair shop I’ve dealt with in the past. They have ordered wrong parts on multiple occasions, failed to meet promised deadlines countless times, and it seems like they can’t properly finish a job.
There is a serious lack of communication. Never expect a call back, I can promise this. Every time they promised to call me regarding my car’s status, they said they’d call by a certain time. That time would pass, and I would always have to call them only to find out that there were more delays with my car. I’m not sure how hard it is to call your customers, but it’s not a priority with Gerber.
I can go on, but I will stop here. Luckily my insurance agent (Esurance) has been fantastic in helping me with my claim. Without her, I would have snapped by now, but it was only through her help that I have maintained my sanity. I am 100% confident in her ability to deal with Gerber again. Unfortunately, I may have to switch my insurance company. Gerber is the only shop in CU that I can take my car to (same with Esurance’s parent company) through Esurance. God forbid anything ever happen to my car again, I never want to deal with Gerber again. I wouldn’t wish Gerber upon my worst enemies as it would be a cruel and unusual punishment.

First off, they did a fantastic job on my car. Looks brand new. In addition to fixing my dinged bumper, they detailed the inside of my car. Sweet!
Customer Service — Perfect. All staff were extremely professional and polite. They also dealt with the insurance company so that I didn’t have to. They even called the rental car company to pick me up when they were late to get me.
10/​10, will return if I ever need any more body work.

HORRIBLE customer service. They did a good job repairing the car but the emotional stress that they gave me does not compensate it. The car took almost 3 months to repair. 3 MONTHS! What made it worse is that every time I called them, they told me that the manager would get back to me with updates and an explanation why the repair was taking so long. Out of the 3 times I called them, the manager NEVER got back to me. I had to finally go to the shop to get them do something or even care about our car.
This kind of customer service was UNACCEPTABLE. Please save yourself lots of unnecessary stress and go somewhere else.

I came here to fix my bumper in spite of being nervous because of the other review on here. not trying to disrespect anyone, but my experience was great! Rob the manager came out and looked at my back bumper (the one needing to be fixed) and stated theyd have it ready to go in 2 days. I got my car back good as new a little later than the time that was quoted and am on the 90 days same as cash plan.
So far my experience has been great as my car looks great and I haven’t come across any problems that were caused by their repairs. This will be given 5 stars after I know my payments have been processed. Lets hope their payment dept is as good as the overall service I recieved.

To be fair to Collision Revision, I should probably write an update on my review, since they did put forth some more effort to fix things. I contacted my insurance company to express my concerns with the repairs and this shop and they got me in touch with the VP of Operations of Collision Revision, Bryan Perino. Bryan was very nice and understanding, and really seemed to care about my issues and was willing to fix them. He came down from the Chicagoland area to look over my car and discuss the issues with me. They put my car back in the shop for a week and then Bryan came back down again to make sure all was done properly. At this point my car is much better, but still has some issues (and new ones are springing up with time). It took 2.5 months, 4 separate returns of my car to the body shop, and a call/​visit with the VP of Operations to get things even this far, and some of these repairs really don’t seem to be lasting. As such, I still can’t recommend this particular Collision Revision, but after speaking with Bryan I have a feeling that it might just be this particular shop which is bad, not the whole chain.