FYXIT

My wife’s laptop needed a virus repair. Computer was repaired thoroughly and within the promised time window. The staff was great to work with. They made us feel comfortable with asking questions.
There was parking around back and along the side street. Hours were convenient enough to get the laptop during after-​work hours.

As a clumsy student on campus, FYXIT has saved me from the price gouging of other merchants around many times. My experience has been nothing but good — professional, knowledgeable employees who are always on top of things. I once got my phone screen replaced at 50% of the cost of best buy and it took a total of 15 minutes. I highly recommend using these services!

These guys were awesome. I had some major issues with my desktop computer (faulty OS, bug RAM and all kinds of whacky issues) and they were able to get it all cleared in only a couple days! 10 out of 10 would recommend to anyone!

I’ve had two great experiences with FYXIT. I’m currently trying to keep my early-​2011 macbook pro in the land of the living. I paid a fair amount for it in the eponymous year, and it’s still snappy, so I’m not keen to replace it. That being said, the various pieces that make it what it is are beginning to give up the ghost.
So, couple of months ago, I thought it was really dead for good. I went into FYXIT just to see if there was any hope, and they observed that the problem was probably a dead GPU. They also noted that Apple had recalled the GPUs on my model. They recommended I take my machine to the Apple store knock-​off at the mall. I did so, the sub-​geniuses there were reluctant, but they ended up fixing my machine for free. At that moment, I vowed to give FYXIT my ongoing business…
A month passed, and I noticed my battery was no longer charging. I despaired. But, I also did a ton of research and discovered that it was probably a fairly cheap part. I *could* have ordered the part and fixed it myself, but I’d vowed to give some business to FYXIT. Also, the job would have been a pain in the butt for me, but it would be easy for them. It was. They had the part in stock and got my machine back to me within a few hours.
I’ve been back in action ever since, and I’ve got a fair amount more money in my pocket than I would if I’d laid out for a new macbook.
My vow still stands. This machine is basically the ship of theseus, but I like it that way. The day will come when a new machine is necessary, but I’m hoping to delay that day with the help of FYXIT.

I brought in my laptop after it crashed, and the problem ended up being super simple, but I was still really impressed with their overall professionalism. They had a great willingness to answer questions and offer advice!

They fixed my phone in an hour and for 150! I used my student discount and I had one of the $ 5 off coupons that they give to us on Quad Day. I’m sure I could have got it done cheaper elsewhere but I am pleased with the quality of my repair and the convenience of the location. My phone screen was so cracked that I had to pull out a little piece of glass from my finger… so the $ 150 was definitely worth it in my opinion. The people there are really nice too!

Came here because I spilled a huge cup of water on my Mac keyboard and my Mac stopped working. I panicked and came here 24 hours later and they were able to fix it in a day and kept calling me every couple hours to let me know what they are trying to do. It ended up costing only 90 $ total. Definitely recommend coming here for repairs!

20 August 2015 Edit to respond to Fyxit’s response.
WOW is all I can say is I continue to feel violated by the owners of Fyxit. The response from Fyxit is just as contradictory and arrogant as they were each time I contacted them. Other’s mileage may vary but with the vitriol demonstrated here in their reply, surely there will be others that feel just as violated when things go poorly — as they would normally do every once in a while. To me integrity is how a person addresses their mistakes, which in this case was poorly — very poorly.
My review was truthful and honest — even to the point of NOT disclosing all the ugly details of how I was treated. By the way, Brendan knew when Fyxit posted this reply that I was out of town for next two weeks so the offer to replace my broken phone if I bring it back in seven days is just one more example of the arrogance here.
ORIGINAL REVIEW:
Really sorry to do a poor review but this was one HORRIBLE experience.
Dropped off my iPhone 4S-​32Gb to have the cracked screen replaced. Came back to the store a few hours later and Brendan (Owner) walks up to me saying he had bad news, telling me that because my phone was old, when the technician pulled the battery out he yanked a processor chip off the motherboard.
He was very apologetic and offered to discount the repair and replace my phone or apply the value of my phone to a new one if I wanted — so far so good… though by looking at the YouTube videos afterward warning to pry the battery connection AGAINST the processor rather than yank on the connection I was not sure the problem was the 4-​year old phone as much as it was a ham-​fisted technician.
Anyway, based on Brendan’s sincerity I offered to pay the full price of the repair, including a new battery, since that was what I brought it in for. He agreed to get me a replacement 4S-​32Gb and loan me a phone until my replacement phone came in — again so far so good… though the loaner was a 4 so none of my apps or the connection to my watch would work. And to make matters worse the only iCloud account I have associated with a 4 was from Australia 4-​years earlier and I had lost access to all my contacts in the iCloud since then — not life threatening but REALLY a pain…
A couple days later I get an email from Brendan saying they found someone who could fix my original phone. When I get in the store he tells me «we found a man who was able to jumper wire the connections of the chip and solder them back to the motherboard». I skeptically said that didn’t sound as wonderful as the agreement to replace my broken phone, nor did he offer to pay back any of the full price I paid for the repair as part of the original agreement.
When I asked what type of guarantee I would get on the «jumper wire» repair, Brendan proceeds to tell me some analogy of a car repair shop where I would may get some type of limited guarantee. When I pointed out this was not a car, nor a car repair shop, the co-​owner Andrew, who by contrast seems VERY shady compared to Brendan’s almost too honest demeanor, proceeds to tell me that he doesn’t give out his secrets but that it was a 70-​year old man who has been soldering for over 50-​years — apparently a ploy to make me feel at ease since I am obviously approaching 50 myself — though it fell quite short if that was the intent… and with each word coming out of Andrew’s lips I felt more and more uneasy.
Bottom Line: I paid $ 110.00 to replace a battery and screen on a 4-​year old iPhone 4S and to have it ripped apart and «jumper wired» back together… not a great business model if you ask me. But then I am obviously NOT the target demographic for this store… I came to them based on the wonderful reviews in Unilocal and Google, maybe those were simple repairs or maybe my experience was an anomaly. But as a business owner myself, I offered to Brendan that he may want to pause a moment before speaking and think about his words from the perspective of the customer.

I completely shattered my iPhone 6 Plus screen a few days ago and went straight to Unilocal to find a place near me that was reasonably priced and quick! I found all of that and more in FYXIT! All of the reviews are super helpful but they don’t even live up to the great customer service you get with them! I started a email conversation with one of their techs about what had happened and had a response in under an hour! They didn’t have the type of screen in stock that I needed but they made sure to tell me that before I left my house, which is a little over forty five minutes away!
If I went through Apple I would of had to pay $ 375 to have a replacement iPhone while my iPhone was gone for up to three weeks! No thanks! It only cost me $ 270 with FYXIT. which still sucked, considering I’m a poor college student. BUT, they had my iPhone looking brand spankin new in an hour and a half AND offered a student discount AND I got 50% off of a new glass screen protector on top of my new screen! So yay! You guys are da bomb!

Had a shattered iPhone 6 screen. FYXIT team was professional and quick. Installed the new screen in about an hour. The service ran $ 160 which felt a little steep, however it was done well in an insanely short amount of time — and w/​out the new screen my phone wasn’t usable. They were nice and knowledgeable. Would recommend to others.
In the CU area if you shatter your phone’s screen, these guys are the way to go. Your other options would be to visit an Apple Store (closest one is Chicago), mail in your device and have Apple replace the screen (runs $ 90+ and you don’t have your phone for a few days), or try to do it yourself (still take time to order supplies).

Great place! They fixed my iPhone 6 for both water damage and broken screen. I even got a free screen protector. Definitely would recommend this place.

Very friendly, helpful, and fair. They gave me a fair trade in price for my old phone, and set up my new phone for me. he even threw in a charger and offered me a case and screen protector for 40% off. They are great!

Excellent craftsmanship, affordable pricing, and, most importantly, second to none in customer service. Truly without peers. If you need some tech fixed, go here. You won’t regret it.

Had my brutally shattered iPhone 6 screen fixed in an hour. They even unbent the slight curve it had! Great service, highly recommended.

These guys provide amazing service! Super friendly and helpful, and are super quick on turnaround time. Highly recommended :)

Took an hour and a half to change my shattered screen and battery for my iPhone 5S. Speedy job and good service!

My roommate recommended the place because she knew someone who worked there. I thought it was worth a chance, so I just walked in. The owner was helping someone else when I walked in, but another employee came to the counter almost immediately. Everyone was patient and understanding and very polite. They ran a quick check on my phone to see what was up, and they said it looked like it would need a replacement part. They said one hour, fifty bucks, so I just went downtown and waited and when I came back, my phone was totally fixed! They even did a little bit of extra work that I didn’t ask for, and did not charge me for it (there was a dent in the phone they got out for the most part). I would totally recommend this place, and plan on coming back.

Brought my iPhone 4S in to have the jammed lock button fixed. They were pretty busy, and another part of my phone happened to fail during the repair, so it took a few hours longer than expected to complete the job. However, they replaced the part that failed during the repair for no charge which was very nice and HUGELY appreciated. And of course, my original problem of a jammed lock button was also fixed. Their price was comparable to other quotes I got, and they even throw in a little discount for U of I students. I recommend them!

Awesome quick service. Provided a free screen protector which they also installed perfectly.

I’ve used Fyx It once before when I shattered both sides of my iPhone screen. I was only going to get the front replaced, but they had an extra glass back piece with a minor defect in it and so they replaced that part for free! They also gave me a new home button for $ 5. Everything was done in a matter of one hour. I’m having some trouble with the volume button malfunctioning now, and it’s nice to know I have somewhere local and trusted to take my phone.
I had previously taken the phone to Apple where they told me they would have to replace the entire phone just over the missing home button. Save your $ and time and go to Fyx-​It. A 5-​star review very well deserved. :)