217 & Smith’s Towing

I called smiths towing at 4:00 pm and they quoted me a price of $ 70 to tow my truck 2 miles on a flat bed. I spoke to the first guy and told him the location of my truck and where it was to be to. It was a country address and I told him that I was only 1 mile away from his shop and I would just meet him there and he could follow me straight to my truck. He said ok, and I drove to his shop. When I got there he called me and said he was not there but at a remote location. He told me he could find it no problem and to just meet him there in ½ hour. I drove straight there. 45 minutes later a different driver called and said he was driving up and down the road and couldn’t find it. Turns out that he didnt put in the right town. So he fixed that and I gave him verbal directions and he said he knew where I was. 20 minutes later a woman calls from the office and says that they can’t find the address in there computer to charge me for the miles it took them to get there. I said well is it still the $ 70 you told me it was going to be? She sain no, we have been driving around looking for the address and there is more in route charges now. I told her that it wasn’t my fault that they couldn’t find an address that I gave to them 3 times with verbal direction and offered to drive them in. She told me that it didnt matter because they have spent the time and fuel. I said well then I dont think im interested in your services then. She said ok thats fine and hung up on me. THIS IS NOT HOW YOU DO BUSINESS! !! Ill never call them again!

Nice people, good prices, fast service! I wouldn’t call anyone but these people. They worked well with my insurance company also and didn’t charge me a crazy fee to get anything out of my car.

Got a lift, had awesome service and they solved my car problem even though it was too old to do a diagnostic on the computer!!! Will call again when I’m in trouble!