VCA Pets Are People Too Veterinary Hospital

I was really disappointed with my recent visit at VCA.
I work very close to here and I just moved to Brookhaven, so I was anxious to find a new vet. My roommate used VCA for an emergency surgery on his dog and said they did a good job but that they were really expensive (after then stating that he hasn’t used a vet in Atlanta so he had nothing to really compare it to). I decided to give them a try for my dogs grooming.
The pricing for the grooming was fair and they did an ok job. I have had a much better groom done on her in the past, but it was nothing terrible. They then stated that there was this new flu virus that she had to get vaccinated for, which I have NEVER had a vet or groomer ever bring that up before. She had to have it in order to be seen there, and they talked it up saying how deadly it was and all of that. Nevertheless, I went forward with the grooming and this flu vaccination (which I honestly don’t believe was necessary) and it had to be done in two rounds, both at about 35 – 40 each time.
I brought her in on a Saturday to get round 2 and I waited for AN HOUR, even with a set appointment. I can understand a 10 – 15 minute wait but an hour was ridiculous. There was barely anyone walking in the waiting room and it was near silent in there. I really couldn’t understand why it was taking so long and I was never acknowledged during my wait or told that I would be seen shortly or anything. A vet tech finally came up to me and asked if I needed to see a vet for any reason, of which I replied no. So she took my dog back and within 2 min she had her shot and was on her way (after, of course, waiting another 10 minutes to get checked out).
I wasn’t happy with the level of service from VCA and plan to take my dog elsewhere for her next visit.

I think that it is nice having a veterinary clinic down the street from us, so when last minute things come up, we can be seen rather quickly.
I was looking to get the vaccinations for my dog that are needed to attend puppy daycare. I have a looming trip coming up and needed my dog to get them ASAP. VCA not only allowed me to come in and get the new H3N2 vaccination, but also every other vaccination that my dog needed, same day. I even needed to see a Vet for the major vaccinations and still managed to get in same day. It was such a relief!
Yes, the pricing sucks when it comes to taking care of your dog, but I guess that is par for the course. Overall, I am happy with my experiences to date and will continue to use them in the future!

Took care of me and my fur baby quickly and affordably

If I could offer any advise it is this-​find any where, but here to go!
I was in Atlanta for work and not able to get back to my regular vet for my senior cat who was having a tooth issue. I was able to get in quickly, but once the Dr. came in and did an examination that took about 3 minutes. He just said that it was a bad infection and it would require 5 to 6 teeth being pulled. When the tech came back in with the break down of the visit and the anticipated charges for the extractions it was going to be well over $ 1200.
I am one of those pet owners that will pay any amount of money, when necessary to keep my pet healthy, but this was insane! I left the office with antibiotics and pain medication. That alone was $ 300. I brought her back to our local vet and was told it was only 1 tooth that need to pulled and it would cost at most $ 300.
It was obvious to me that this Office is only concerned with the amount of money they can convince people to pay. It’s a shame that they are able to charge these outrageous prices for animal care.

This was a terrible experience solely because of price and the lack of knowledge the vet had for my dogs treatment.
We went for our first visit so thankfully the exam was discounted. Our dog has had rashes before in the summer and most vets just call the irritated spots «hot spots». His usual treatment cost for them is around 100 $ with the doctors visit.
This vet estimated between 490 – 580 for the treatment cost. We literally laughed and walked out.
Down the highway we found wellpet humane and they offered walk in services for 45 $ exam and treatment ended up being 30 $. So for 75 $ our pet was seen in a very newly renovated facility with competent doctors and a very impressive support staff.
Will definitely be making this our area vet.

I came here once because they were open until 8pm, and my vet had already closed. My dog had diarrhea. They wanted me to spend $ 1500 on keeping her overnight and giving her IV fluids, and only God knows what else. For diarrhea. Not diarrhea that wouldn’t stop, just plain, old runny poop. My dog was not lethargic, she had no problems with her appetite… no other symptoms. And, the vet’s solution was for me to hospitalize her.
I went home after talking them down to just giving me a drug to solidify her poop a bit. I fed her a raw diet for 3 days and she was back to normal.
$ 1500. Whut? Never again.

If I could give VCA pet hospitals zero stars that would be what this clinic and the staff vet deserve.
I went here on the recommendation of the Atlanta Humane Society after adopting my new puppy.
The vet was a total condescending ass who has zero breed knowledge and who was more concerned with selling me their proprietary brand medicines than with answering my questions about caring for an 8-​week old puppy.

I have been bringing my pup to VCA in Dunwoody for several months, typically for a quick bath before a road trip. My experiences have been fairly positive with the vet and grooming services. However, I recently boarded him there for two nights, and I was very concerned when I went to pick him up.
Upon getting in the car, I noticed that my dog had a yellow/​slimy substance all over his neck. When I went to wipe his neck with a cloth I realized that it was infection of some sort, apparently from wearing one of the cheap name collars around his neck. It appeared that his collar was too tight and began to rub his neck raw.
Now, I know this sort of thing happens from time to time unintentionally… but the staff at VCA did not mention the problem. They did not seem to even notice all the nasty, wet marks from the cuts that were all under his neck! That’s the bigger concern for me. If they had paid any attention to him at all, they would have easily noticed a problem.
From now on, I’ll go else where for boarding.

Ok, I have 4 pets (2 dogs and 2 cats), and I’ve been going to PAPT for 6 years now. Here’s my advice on getting the most out of this clinic, and the pros and cons:
1.Insist on getting an appointment with Dr. Pope as opposed to any of the other vets. Yes, he has no bedside manner. Yes, he can be characterized as a jerk. Yes, he’s an expert and the most intelligent veterinarian I’ve ever met. I’ve had my fair share of sweet, caring, IDIOT vets and I’d much rather have a straightforward genius like Dr. Pope take care of my pet. I honestly feel that he’s the most competent vet I’ve ever met, but don’t expect to be charmed.
2. If you go there for vaccines, make sure you go during the times when they offer them at half-​off prices. You can call and they will tell you when they do this. Better yet, if you have the time, get your pet’s vaccines, heartworm/​flea preventatives, microchipping, spay/​neuter from PAWS Atlanta, a local shelter on Covington Highway that does these at a HUGE discount. Just google «PAWS Atlanta» for their info. Our latest addition, a rescue dog, needed to be neutered and have his umbilical hernia removed. PAWS did this for $ 85. Yes, $ 85. Spend the money at PAPT for the specialized stuff, but go to PAWS for routine stuff as outlined above if you are interested in saving money.
3. I see a lot of people on here complain about the cost. Yes, the costs are high, but only if you don’t look over the itemized estimate. You will be surprised how much stuff you can cross out on an estimate without compromising your pet’s health. I have reduced estimates by 40% just by paying attention and asking questions. If your pet has a difficult issue, it’s worth it to have a highly competent vet like Dr. Pope take care of him/​her. Believe me.
4. Along with Dr. Pope, the other reasons I keep on coming here are Catlin, Rasheeda and Lewis. Catlin and Rasheeda are Vet Techs and Lewis is one of the individuals that assists with the boarded animals. They are all not only truly caring and good people, but they are all extremely intelligent. I would write a reference for any of them in a heartbeat.
All in all, I am a very frugal, middle-​class individual, and I choose PAPT because of the overall competence of the staff. Again, if you are looking for a sweet, comforting, caring vet who may or may not know what’s going on (and you will have no idea because you aren’t a medical professional), go to another vet. If you are looking for one of the best vets in Atlanta that can diagnose the problem accurately and straightforwardly on the FIRST VISIT, Dr. Pope is a gem. Catlin, Rasheeda and Lewis are an added bon

I have been going to Pets are People Too in Dunwoody for 15 years. Over the course of this time they have seen me through all of the ups and downs of being a pet owner. What I love about this place is that the hours are amazing. I can always get an appointment that fits into my schedule even on Sunday! They do a great job from the small things like ear infections to the large things like cancer. I have always gotten great service from everyone there from the Drs to the Vet techs, the front office staff as well as the groomers and boarders. My dogs are never nervous to go there.
Dr Pope has been a life saver for me over the years. He has helped me make the right decision on what treatments to do for my pets. He is always open to discussion and has helped me both on the phone and in person. When it was time to put one of my old girls down he talked me through it and made sure that we were both as comfortable as possible. After it was over the office sent me such a wonderful card and memento I was truly touched. Everyone had signed it and many had put a personal note in there. I could tell they they really were as sorry to see her go as I was.
My little guy LOVES to go see Rebecca the groomer! She does such a good job and he is always happy to go there which makes me feel great!
I was sad to see some of the reviews out here about this Veterinary Hospital. I have tried many other Vets over the years and I would not go anywhere but here. I have always gotten great service at a fair price. The Drs and Techs here are very knowledgeable and really seem to love the animals. I would highly recommend this location to anyone looking for a great vet for their furry family member!

I brought my dog in this morning for an eye infection. Her appointment was at 8:20, so we arrived a little early since it was our first time. The doctor (Dr. Pope, their medical director) strolled in at about 8:19, so I knew we weren’t going to be getting in and out quickly. The front office lady and the vet tech were very friendly, compassionate, and helpful. The doctor was… to be PC for the internet… a jerk. He was arrogant, not friendly, didnt take time to answer my questions, or explain anything. He gave a brief overview of what he was going to do, had the tech prepare an estimate ($ 452 for an eye infection??), and then whisked my dog away to the back. I waited another 20 minutes while he saw another patient and tended to my dog. When he was done, he brought her out to the lobby. He told me that she didn’t have a corneal ulcer. but he didn’t tell me what she DID have… He also mentioned that my dogs ocular pressures were «high» but could not provide me with the exact value when asked — just said low 20’s — and said my 4 ½ year old dog might have glaucoma. (The vet tech later told me the average was between 20 – 21, and she would fax me a copy of the office visit notes.) Also, when I asked the doctor for a paper prescription so I could have her meds filled at another (cheaper) pharmacy, he said that would take even longer and acted pissed off. I dont see how it would take that much longer to type up an Rx than it does to type up the Rx label, count the pills, and put them in the bottle. but I’m not a veterinarian. Luckily my best friend is, so when I talked to her after our visit she was able to tell me that my dog’s ocular pressure was on the high end of normal but that is to be expected since her eye was inflamed from an infection. Since we got home my dog has been drooling and having diarrhea, so I called back to the office. THe front office lady relayed my question to the doctor who told her to tell me that those were not normal side effects of the drugs he gave her and to «give her kaopectate» with no dosing information. Because I now don’t trust anything he says, I contacted the Roswell office of Pets are People too and was able to speak to the doctor herself, even though we’d never been there before. She told me that the symptoms are somewhat to be expected but if they continue to bring her in again. If she needs to go back, I will drive her 30 minutes out of my way to go to the Roswell location, because I can PROMISE you I will NEVER EVER EVER EVER go back to the Chamblee location, even though I live in Chamblee. The doctor is an insensitive, incompetent asshole. Read the other reviews and DON’T GO THERE or you will be sorry.

Boarding here = Never again! I picked my dog up at 11 a.m. after a two day stay and she crapped (bloody stool) in their lobby. She’s never had an «accident» so in shock I ask the employee why this might be happening and what might be wrong. He tells me she hadn’t been let outside yet! 11:00 a.m. and hadn’t been let out of her kennel to go to the bathroom!!! She’s a smart dog and thankfully that was the only way she could communicate to me how horrible they were to her. Then I get her bag back which had contained specific instructions for treats in the a.m. and different treats after her medication. None of the treats were given to her! I will never do business here again! Really, I couldn’t believe the kennel employee told me they’d been too busy to walk my dog that morning — yeah, well next time don’t take that many dogs. At least mine will be one less at your kennel.
In addition, I know the price seems good at first, but in the long run you won’t save because your dog will be sick and uncared for at that facility — and the price quote and price charge are two different things once they add in a bunch of hidden random fees anyway. Next time, I’ll pay up for the peace of mind.

I gave PAPT two tries several years apart, with the same results: price gouging and then making you feel awful that you aren’t able to shell out that kind of cash.
I went to this location a few years ago with a sick cat because it was closer than the vet I normally visited. They told me it would be $ 2000 for surgery or he would die. I drove 45 minutes to my regular vet who told me to calm down and let’s take it one baby step at a time. I ended up spending $ 1000, and that included minor surgery and boarding for several days. My cat recovered.
About 15 years ago I went to another Pets are People Too in Gwinnett with a sick cat that wouldn’t eat. I was told the cat needed emergency services that would cost $ 1000. I was in college and did not have that kind of money. My cat was suffering. The vet actually gave me a tongue lashing in the waiting room for not being willing to find ANY way to get the money.
I went home with my cat, and two days later, without any treatment, she started eating normally again. She lived three more years without any health problems.
I’m beginning to think that PAPT training must include instructions to always overreact, charge far too much, and then lay a guilt trip on the pet owner who balks.

My husband and I tried to come to this location to get our kitty his annual checkup and shots. Despite the sign that said that walk-​ins were welcome, my husband was ignored for several minutes by the desk staff while he tried to check in our cat, who was waiting out in the car with me. The place did not appear to be busy at the time.
When he finally did get someone’s attention, a quick inquiry about the pricing schedule made it clear that this was not the place for us. I have been to quite a few veterinary clinics, and I expect that I will spend over $ 100 for a yearly appointment. I don’t remember the exact amount we were quoted, but it was very high.
I might come here if my pet needed emergency treatment, but otherwise I will definitely never go back here.

They obviously care about pets. They also obviously care about paying off their expensive equipment. I’ve had 2 cats die recently each to a tune of over 2k at pets are people too. If you want to keep your pet alive for a little while longer while ignoring the quality of its life, then go to pets are people too. If you want an honest answer from a Veterinarian about whether or not the animal would be best to be put down, this is not the place to go.
Now I love my pets, and I would pay anything for them to get well when they are sick. But I’m of the belief that pets are loved ones and it’s immoral to keep them alive and in pain for your own selfish want of them. Sometimes the more humane thing to do is to put the animal down, but this vet does not see it that way.
I’ve had better service at much more reasonable prices at a variety of veterinarians around the state (like ½ the price quoted at Pets are People Too for shots, tests and spaying). If you’re looking for a vet, call your local humane society and ask who they recommend.

My beloved dog died last year. He was very old (being a stray, we’re not sure of his age but we had him for almost 15 years), and we knew he was ready to go. It was late when he began not doing well, and my vet was closed. This one is a 24 hour center, so we selected it.
The vet at this center was kind and caring, and said we could spend about $ 1500, but it would only buy my baby a month of more time. I felt he was honest and sincere, and we felt that it was probably best to put my sweetheart to sleep. I cannot share the loss I felt, and still feel, at having to make such a decision.
A few months later my mother’s cat became ill and was vomiting. Because of the kind treatment I had, I recommended this place to her, since again it was late and after normal vet hours.
To my shock, disappointment and surprise, they once again said it would cost about $ 1500! Excuse me?! Is that their standard cost or something? It was only vomiting! How on earth could it cost that much? Mother began to cry and said that if it would cost that much, then she would need to be put to sleep as she didn’t have that kind of money.
Naturally she didn’t do that, but the point was that this was too much for a little vomiting. We left and I will never go back there again.
So what was wrong with the cat, you ask? Nothing. She was fine a few days later. There was nothing wrong with her. I could understand wanting to run blood work or even do a x-​ray, but $ 1500?! Absolutely and positively not. Not for a cat who had no health problems.
What concerns me most, and a fear that has kept me awake at night, is my new doubt on the original vet. Did he put my baby to sleep when he didn’t need to be put to sleep? This is an absolute unforgivable act. Unfortunately I have no way of knowing. I can only hope every single day, for the rest of my life, that I made the right decision. To think that I made a terrible mistake, would be more than I could bear.
I will definitely NEVER visit this one again. I’ll just have to find another 24 hour emergency center when the need arises.