Dyer & Dyer Volvo

I have given 5 stars for my annual maintence. But when I knew my friends got a much cheaper price (20 $ less) for the exactly same service, rotation plus balance, I feel really bad. this makes no sense at all.

Worst experience of my life. Brought my 2004 S60 R in to be diagnosed because of pulling to the right upon acceleration. They told me it was the control arms I recently had replaced at another shop. D&D said the other shop put in cheap control arms and the bushings were not stiff enough. They said it would be $ 720 for the parts plus $ 500 for labor. I thought this was pricy, but was expecting to pay more for the job to be done properly at the dealer.
2 days later and I picked up my car only to find it was not fixed. Still pulling to the right upon acceleration. I only had to drive the car 50 feet to realize it was not fixed. They lied and told me the car drove fine for the few miles they drove it after installing new control arms.
I made arrangements to drop my car back off the following monday after work. It is now friday and the car is still not fixed. The communication has been non existent. After calling them today they said the tie rods need to be replaced. They offered to only charge me for the parts and not the labor because of the original misdiagnosis. They quoted me $ 600 for tie rods! I looked them up on the VOLVO website and found volvo selling the OEM tie rod for $ 89.
They are liars and cheats. DO NOT GET SERVICE DONE HERE
Also, they bent the wiper on my headlamp cover.

Have a 2004 XC90 purchased from Dyer & Dyer still in great condition, but have been unhappy with past service and had alternate service options for about 10 years. Was lured back for major service. Although it was expensive, the service was efficient and right-​on. Raymond, our service manager, handled us professionally. We are back.

I sent my contact information here on Unilocal over a month ago, and again, nothing. Rating stands.

For charging $ 99.95 for a diagnostic… it would be nice what was wrong was actually wrong. Dyer quotes $ 785 (parts/labor)for a scope of work only to find out the scope of work wasn’t even necessary! Went to Vol-​Repair off Briarcliff and found out that the scope of work is only $ 185 (parts/​labor). That’s not even the cost of the part Dyer recommended. I’ll be calling soon to get at least half of that diagnostic charge back. You didn’t diagnose my car properly. Ppl stop going to the dealer when the warranty is over because you try to rip them off. I used to feel like this dealership service Dept wouldn’t try to rip me off.
Dyer got 2 stars because the oil changes aren’t pricy and come with a car wash.

TERRIBLE service department! They blatantly overcharge customers. For service take your car to Northpoint Volvo in Alpharetta. Called to get a quote on the 75k service for my car they quoted $ 800+. Called Northpoint.$ 630 out the door, made the appointment with them they did it the next day.
The service advisors are not friendly at all. I walked into one of their offices (Doug) and he just stared at me for a good 3 seconds before saying anything?! None of them are friendly. Bottom line:
GO TO NORTHPOINT VOLVO IN ALPHARETTA
Less expensive, friendly employees, and a loaner to boot

5 Star fail for service.
Regularly scheduled service is a 4 star, smooth event; however any other service has been a nightmare. Factory defects have taken weeks to correct and one small part has been «lost» and still has not been re-​ordered. When I need something done, I ask my original sales consultant to help straighten it out because the service department has not been able to get themselves together after three years.

I just wanted to comment on my experience on Saturday after the holidays. Just as a background, I am a 23 year old young professional that just graduated from a Master’s program at GSU. As a reward for completing school, I was looking to upgrade from my first vehicle to a luxury sedan, so I began my car search at Volvo before looking at Audi and Acura.
I came into this dealership at about 3pm on Saturday, and spent about 10 – 15 minutes looking at vehicles on the lot and inside the showroom. During this time, my only interaction with a salesperson was when they held the door open for me to walk into the showroom. I spent some time looking at 4 – 5 different model cars. Finally, to get any help, I went ahead and spoke with the receptionist in order to find a salesperson. Only after doing this, one salesperson was finally brought over from a group that was standing inside the office overlooking the floor.
This person seemed very uninterested in helping me. He introduced himself, but did not ask about who I am as a buyer. He did not seem to want to tell me much about the Volvo line of cars and what the differences were between each model. Rather than showing me the newer vehicles in the color I liked, I was pushed into only looking into an older model that was being discounted. Finally, I decided it was time to go and visit other dealerships (and potentially check the cars at the dealership in Marietta). Upon leaving, the salesperson did not even bother to offer me a business card to contact him if I had questions or an interest in purchasing a vehicle.
Overall, although I was pleased with research I did on the vehicle online, I feel that my experience at the dealership was very lacking.

I would never recommend this dealer to anyone! This dealer is unethical, and unprofessional. I signed an agreement, my bank had mailed the check, and Dyer and Dyer sold the car without notifying me. The finance person was absolutely rude. Never do business at Dyer and Dyer. I would not give it any stars, if there was an option for none!

If I were able to give them a zero star, I would have. Am in the market for at least 1 perhaps 2 Volvos. We are a loyal Volvo family, currently own two and looking to replace one (accident) within the next 2 months, possible both cars. Not have purchased a car from them in the past, I went in there to talk to sales person Ben Hooper and asked if there were any sort of loaners/​bridge for someone who will buy a car but need to wait for insurance issue to be completed. I totally understand this is an usual request and was not surprised that they said they didn’t have anything like. It was a shot in the dark. But my negative review is not because of that.
Rather, after he said there wasn’t any sort of bridge loaner, he just sat there quietly and didn’t say anything further. Buddy, I’m in front of you telling you that I will be in the market for a car purchase… learn the art of conversation to keep me on the hook, or at least make it pleasant so that you can earn a new customer. I walked out of there thinking, even if they offered me a car 50%, I wouldn’t give them a penny of my business. See you Dyer and Dyer, Northpoint or someone else will be getting my business.

I found a car on their Internet site, applied on line, spoke to Bob Hooper, salesman by phone, and he told me they could work a deal. I live in Ellijay, Ga. I work in Dalton, Ga. I left work and drove in rush hour traffic to get there, went through their weird dog and pony show sales experience, test drive the car, and waited forever. Finally he presented me with a financing work up sheet and started going over it. I stopped him when I noticed the figures showed over ‘Double The Car Price’ at which point he said, oh … this is not even for you!
He left, I again waited, then he returned and they presented me with the absolute lowest trade in offer of any of five dealerships I had inquired at. Below Blue Book, below Black Book, and below Black Book Guaranteed Dealer Purchase Offer. The salesman used the ridiculous excuse that my car had a ‘roar’ noise from the engine. This was insane! My car ran awesome!
I again waited over an hour and a half alone before the salesman finally came back and told me the finance guy would not be able to get to me that night!
I drove the over two hour drove bank home. The following day I waited hours for the dealership to call me back with my financing terms … recall the salesman had already told me on the phone before I drove there that we could work a deal.
I finally called and emailed. When the salesman finally returned my call it was to disclose that they could not finance me without a tremendous down-​payment aside them ripping me off on my trade in.
Later that evening, I drove to Cartersville, Ga. where I not only purchased a brand new car but was also given $ 7,000 More than Dyer & Dyer offered me for my trade in and with praises for the condition my four year old Mini Cooper was in and that it was in rare and outstanding condition!
My experience at Dyer & Dyer was bad, the dealership felt creepy, the staff was totally in personable, I was brought down under false pretense, and the deal offered was insulting and highway robbery!
I would absolutely not recommend this dealership and would actually caution anyone to deal with them. Horrible experience.
Reply to Dyer’s Remarks BELOW
The information replied by the dealership here is not correct and I have the print outs from both Kelly Blue Book and Black Book. I also have the time stamp on my phone where the salesman and I spoke Before I made the trip down. Dyer and Dyer offered me less than both despite what the dealership states on the rebuttal. I have a photo of the offer available from the dealership. Further, as stated, over the phone conversation with the salesman, Before I made the lengthy trip to the dealership, I was assured they would have no issues getting me in the car I chose. So much so, that the salesman told me to wait until he got assurance which I did and he called back and told me to come on down that there was no issue! Also, the down payment was not $ 1000 they requested the next day but $ 4500! I have also never heard of the gentleman who replied here. His facts sadly are very misguided and I still have all evidence available to readily share with anyone to readily prove his remarks to be false.

One of the worst service you can go to. The average waiting time for each visit is always 2 – 3 hours over a simple check engine light or an oil change. The rude costumer service. Never again.

Lenny is awesome this is our second time buying from him. He is honest and VERY knowledgeable… Please please please go see Lenny. He will make sure u are happy and will find u the best value for ur money! We both had an amazing time with Lenny, who made the seeming less mundane car buying process a joy and a breeze! John is a miracle worker as well… He’s the best when it comes to making the deal happen… Thanks Lenny and John.

Great place. My wife and I bought a super low mile, almost new Volvo there. Our first super decent car.
We walked in just to check out some Volvo’s as I love them due to being a nordic guy myself. Wanted to check out other dealerships that day, including a BMW.
Guess what. We liked the Volvo quite a lot, so we stayed there and did the deal right there and then, trading in our old car on the spot and driving out with the Volvo.
Did two trade ins altogether (brought the second vehicle in the next day) and the offers for them were spot on what I wanted to get out of those vehicles, without any haggling whatsoever.
I guess it is also something on my part, because I knew what they are worth and what I could expect out of them through private sale or dealership.
The guy who did all the paperwork was amazing, by the name of John Aguirre. I’ve never had anyone be so genuine, honest and transparent at a dealership. I walked out knowing exactly where we stood and about our future with the car.
Professionals like these are really valuable and he knew how to create a lasting, positive relationship. And like I said, it was genuine. Any subsequent phone calls and conversations regarding just whatever, were again always honest, understandable and transparent.
Service department lacks a little bit in my opinion, probably due to the volume of costumers. It’s not bad per se, I just wished for a little more attention and genuine care.
That said, I’d go there for warranty work or anything that involves an actual Volvo dealership in a heartbeat (like installing the official Polestar tune etc).
I also strongly suggest doing oil changes on newer Volvos there. My oil changes were still on the factory’s tab, but the regular prices are very fair.
Unfortunately, I don’t live there anymore, so can’t be a patron.
You know how dealership workshops will offer to quickly wash your car for free and vacuum the carpets? I would normally never let any of them do it as it is a disaster but here my car came out spot free and without scratches. The carpets were actually vacuumed and clean.
The premises are neat and tidy and fashioned nicely. I like the service waiting area. Nothing is cramped there. Staff was always courteous.
Hands down, the best dealership I’ve ever been to. It is not perfect and some areas need improvement, but overall it was a truly great experience and a happy moment. It was my first and the last of this kind. I really wish I could have access to one like that now. Before this place I had lost all hope for any human decency in auto trade industry.

We purchased a Volvo last week and had an overall good experience. Our sales guy, Lenny, was amazing. Make sure to ask for him if your looking to buy a car! He went above and beyond.

THREE WEEKS AGO-​I wanted to purchase a used car from Dyer & Dyer. Over three weeks, multiple D&D salespeople, marketing people pursued me to purchase, calling several times a week.
SATURDAY-​I decided to buy the car.
SATURDAY-​My financing was approved the same day. The sales manager approached me, shook my hand, and said «We had a deal».
However, I wouldn’t take delivery without a mechanical inspection from a 3^rd party. Dyer & Dyer would not accept a deposit to hold the car until the mechanical inspection was completed, «either take the car or take your chances».
MONDAY-​Dyer & Dyer agreed to a mechanical inspection on WED @ 4p.
WEDNESDAY @ 12n– Dyer & Dyer confirmed the appt. @ 4p.
WEDNESDAY @ 4P-​I entered D&D to take the used car to the inspection.
I was told, «Sorry, a Man is buying the car right now.» When I asked the salesperson why he didn’t call me to cancel the appt. «Well, we just approved his financing.» I reminded the salesman, my financing was approved FIVE days prior. His response, «yes, well…»
The sales manager made the decision to give the car to a man who just walked in, versus a woman he made a sales agreement with five days prior. In the last five hours, I’ve heard multiple stories from other women, of similar experiences. Dyer & Dyer management makes exclusions or sales restrictions on the basis of sex: If a sale is between a Woman or man, the sales manager will give the deal to the Man. That’s discrimination and that’s against the law.

Terrible we took our s80 in for service which they told us was 2500 $. We declined then a week later got a letter from them saying they wanted to buy our car and has already checked out and would make us an offer. they offered 300 $! For sunroof cd power everything leather seats great body fully loaded. don’t waste ur time my husband just asked for the keys back and we left

The Dyer and Dyer team are awesome I was worried about going in after
Some pretty scary reviews. We purchased a car and all that was promised was
Delivered. I truly have had nightmare experiences over the years
Bought a new 2014 no games free trips to Vegas My wife wanted to know why
We are. Driving. over 250 miles round trip
Well she had nothing but rave regards after we left
She is the customer from hell ask for Alan Friedman. His morals are intact

Love my new Volvo and the great service I received from everyone at Dyer & Dyer.

I’ve been going to Dyer & Dyer for 2 years now. They are always professional and kind to me. The service usually takes less time than estimated– which is always nice! Doug Wright is especially great. If the service takes more than 2 hours, I’ve never had trouble getting a courtesy vehicle. Great job, D & D!!!