Warm Springs Day Spa & Salon

Kids in the relaxation room. NOT relaxing. Their literature says no one under 12 allowed. 3 kids under 12. Spa services great. Wrestling in the relaxation room. Not great.

It only receives two stars because the service staff are decent. I had scheduled a massage and had to reschedule because of a work situation last minute. While they explained the cancellation policy, I had before been under the belief that if I rescheduled there was no issue. When I called to cancel I was told the previous time they were being ‘nice’ and I would now be charged despite wanting to reschedule. I’ve spent well over a thousand dollars there between massages, gift cards for employees and product since they had opened in Carlisle. I have traveled to many high end resorts and have lived in cities. I’ve never had a charge for a cancellation if I rescheduled. Especially since they had already set a precedent, the receptionist was unwilling to hear any other argument and the telling me before that they were being «nice» was just flabbergasting. I asked for the owner to call and discuss and he clearly is uninterested. I am taking my business elsewhere. Maybe I’m being whiny. maybe not. I think the biggest issue for me is that my understanding of rescheduling saved me from cancellation fees was actually not reality and the sudden change without even a discussion of, «well here is the situation and we have been doing things this way to be „nice“ but after this we will no longer be». might have been a better way to handle things. Luckily I found another massage therapist and another business gets all of my employee appreciation gifts.

I went to the Carlisle location several months ago for a much-​needed massage and mani-​pedi. All staff were very nice, but I left there feeling no more relaxed /​less stressed than before — very ineffective massage — and my manicure peeled so much the next day that my husband said it looked like my nails had been done at a slumber party! So overpriced for the quality of service — very disappointed.

I recently received a gift certificate for Warm Springs Day Spa and Salon for a Spa Manicure and Pedicure at the Chambersburg location. The place was lovely and had a nice sitting area that I was directed to until the person doing my mani and pedi was available. The sitting area was very comfortable with nice music and drinks available. I was offered a drink when I was taken back to the area to have my mani and pedi, even available was wine which was very nice. I had two separate appointments several days apart as there was not enough time available for both without waiting a week or so. Both people who did my treatments were very nice. The person who did my mani was enjoyable and was easy to converse with. The person doing my pedi was not as friendly. I had been to two other salons for mani and pedis which were not the spa treatment within several months of going to Warm Springs. Both places were less expensive and did a much better job. My mani looked very nice, but there was alot of dry skin which was not taken care of around my nails, which was trimmed at both of the other places. The pedi nail polish looked very nice, but again not much attention was paid to the rough skin on the bottoms of my feet and heels, which was done at both of the other places. This was unacceptable to me especially with it being sandal season. For the price, I would not go back to Warm Spring as I was not satisfied with the service. Both of the other places, although they did not have the comfort and the frills, did much better jobs on both the manis and pedis then Warm Springs for a much lower price. I would much rather have quality services than the nice waiting room and drinks!

I went here with a gift certificate to get a hair cut. Normally I go to the cheaper places and use coupons when possible, so going to Warm Springs was a treat.
When I walked in, a young lady greeted me behind a desk. She got me checked in, took my coat and hung it up, and showed me to their waiting room (Zen Room). Soft instrumental music plays, there are nice, plush seats, and a beverage station. I elected not to partake in a beverage, but there are so many coffee choices! It’s almost worth coming early if you want to try something new!
I had an appointment with Maria to cut my hair. This salon has several levels of service, I chose the lowest in order to stretch my gift card as much as possible. The lowest level is $ 25 which includes a brief scalp massage, hair washing, cut, and style. You also get a complimentary «makeup refresher» by their Aveda makeup artist.
First we discussed my hair and what I wanted done. She gave a few suggestions as we discussed what I was looking for. Then, a brief but lovely scalp massage with a very invigorating and great smelling oil.
The hair washing was nice, relaxing. Then the cut. She took her time, was careful and cautious. Not rushed, which was a nice change.
Once she was done, she dried it and asked me if it was ok. She said if it wasn’t short enough or layered enough, she’d happily go back and re-​work it. But it looked fabulous!
The make-​up re-​fresher wasn’t quite my style, as I don’t wear any makeup. The artist, who was friendly, assured me she would keep it natural as to not «shock me.» She did indeed stick to neutral colors, but it was still a lot of makeup. Fun to see what I’d look like, but not something I’d do again, even at free.
Overall it was a pleasant and relaxing experience. I always hate getting my hair cut, but this place made it better. I wouldn’t pay the high cost of $ 49 for a master to cut my hair, but for $ 25, it is decent. Still much more than I have ever paid, but I feel that here you’ll get a great hair-​cut, and if you don’t, they’ll make it right before you leave.
Just a side note about gift cards — you cannot use it for gratuity. It says that on the back of the card, but not many people read that. Bring cash for your tip.

This place is terrific! We’ve been going since the day it opened & plan to continue forever & ever! We came here because of Carrie Smetzer & still think she’s the best on the planet! Other people here are good, too, though.

Not happy with them at all! A friend that lives in Chambersburg bought me a gift card to warm springs and I tried to use it at the carlisle warm springs location bc it is closer for me to drive to and they wld not honor it! So instead of honoring it and achieving my continuing business I am not using my gift card or giving them business or recommendations to my friends and family! So thank you warm springs!

Went to location in Carlisle for a deep tissue massage that was actually a relaxing massage.

I am absolutely thrilled with the service I received at this spa. I had been searching high and low for a licensed esthetician for a Brazilian wax. Believe it or not, they are difficult to come by (or maybe you already know that since you’re searching Unilocal). Shera is professional, thorough and the price is average for the area. The salon itself is beautiful and relaxing. I will continue going to Shera for my waxing needs. Try her. You won’t regret it! :o)