The Club at Hillbrook

Extremely disappointed with some of the staff here. Rude and unaccommodating. My family spent thousands of dollars here to reserve the entire property for the entire night and the staff tells us we are not allowed to use the pool, back patio or gazebo.
The valet staff at the property were rude and very unprofessional towards us the entire time.
Not happy with this place considering the money that was spent for this wedding.

We stayed at the Hillbrook in April 2014. The boiler went out overnight and there was no heat in the room. Apparently they do not have a backup generator! Only found this out the next day when talking to the other guests at breakfast. We woke up in the middle of the night cold and called the front desk twice but no answer! A subsequent call early in AM was answered but were told they were out of heaters!
Unfortunately for us there was a wedding reception that night and our room was next to the courtyard where the reception was being held. There was loud music, dancing and talking until 2 AM! Any rooms near the reception should be given to the bridal party and not have other guests subjected to such a disturbance so late at night.
The brunch on Sunday was extremely poor and unimaginative… mostly processed breads and little fresh fruit.
When we checked out we told them we had no heat and no heater. They apologized for this, but offered no compensation or discount. I asked about a discount and was told that I would need to talk to the manager who was not available at that time. What a shame this beautiful old hotel is being so horribly mismanaged.
Multiple messages were left with the manager and I was told he was on vacation and no one else could handle this issue –Really?! Though we received one call back, it was only a message and my repeated messages got no return call, so we finally gave up. Needless to say we would never stay here again.

My sister had her wedding here, and our family booked all the 2^nd floor rooms. Probably the coolest wedding venue i’ve ever been to. Totally unique and creepy, in a good way. Everyone on staff, from the lifeguards to the innkeeper to the general manager, were very approachable and friendly. I’d recommend this place for anyone looking to get married in Ohio.

We stayed at this lovely inn this weekend. My husband and I needed a little romantic getaway so we took a mini-​vacay to Chagrin Falls as an escape from the everyday stress and hustle bustle of life. The lovely Tudor style mansion (circa 1919) is located on acres and acres of beautiful rolling hills. We felt as if we were transported back in time to the Edwardian era English countryside when we walked the grounds. Running throughout the property is a crystal clear stream with little waterfalls that seem to purr rather than roar. The sound is soothing and added even more appeal to a place that is already bursting with charm! Our room was lovely, our bed very comfortable and the staff was beyond nice. The Club at Hillbrook exceeded our expectations.

Service was great. This old Inn was so beautiful and our suite was huge, clean, pretty and we loved it. We stayed here for out 20^th anniversary. Dinner was great. I can’t say enough good things about the Hillbrook.

A BEAUTIFUL romantic getaway! This Tudor mansion couldn’t be any prettier. My husband and I stayed here over New Year’s Eve, and it really felt like we were transported to a different day and age. I fully expected a coach to pull up in the cobblestone driveway.
The lobby was tastefully decorated for Christmas. Our room (Sherwin) was beautifully appointed and HUGE. We had booked a package that included dinner in their dining room. Soooo nice to just walk downstairs for dinner on a cold NYE night. Oddly they don’t sell liquor, but you can bring your own wine. Our server was incredibly nice and attentive.
Had a magical stay here and would recommend a stay to anyone. It’s a beautiful estate in the winter and would like visit in the summer as well.

My wife and stayed on Friday night before St Patricks Day as a romantic getaway. This mansion was built in 1921 and part of it actually was brought over from England! The old world charm of this place is amazing! We stayed in the Burke Suite which was terrific. It is very large and and comfy. It also has a very nice and updated bathroom.

We enjoyed dinner in their quaint dinning room. I had the Scallops and my wife had the Penne Pasta which we both felt were very good, but. .. . The bread selection they serve was GREAT !!!

The staff throughout our stay were friendly and helpful. After dinner we took the 6 minute drive to town to see the falls and their neat shops!
Great time, Awesome place, and a Neat area !!!

And that’s coming from a Pittsburgher !!!
PS: Their phone # is 440−247−4940