Get Go From Giant Eagle

Well, I like get go. Good prices on gas and fuel perks. I get annoyed that it is ALWAYS so crowded. Don’t both going after work, to will wait for a pump.

This would be a 0 if that were an option. I got gas there and the pump did not shut off, even though it clicked, like it was off. When I took it out gas was going everywhere, like a volcano, my clothes, shoes, and inside of car was soaked in gas. The landscaper next to me immediately came over and said that he heard it click too, and their pump is faulty. He’s like get in there and tell them to «kill the pump» because we will have an explosion here. This is when the whole thing went so far south. The two girls behind the desk could of cared less about turning off the pump. I went back outside and the landscaper was still there and he said, «What do you mean, they did nothing.» I waited and waited outside by the pump. I thought someone would come and apologize for their equipment not working. Then associate #1, complete jerk approaches and asks me to move my car to contain the mess. First of all, is that even safe. I said, «No, you need to resolve what you overcharged me, first. Then she says, «We have no idea, how much spilled.» No kidding, you could of turned off the pump a long time ago. I asked for the manager and saw the two rolling their eyes at me, as if I did this to get free gas. Please! I’ve ruined $ 80 sandals, etc. I called corporate when I left with no resolution suggesting that these two girls don’t belong in customer service EVER. Week later, I get a call from their attorney at corporate. I called her back and she still doesn’t return my call. I was a bit shocked to get a call from their lawyer with a complaint. Really do you all get a lot of these, that a lawyer returns my call? Never go there.

Never had a problem at this Get Go in all the years we’ve gassed up here. Lanes always clean and equipment in good working order, this Get Go does get busy and crowded especially in the afternoon/​evening rush hour and in spots throughout the weekends. As long as you wear your big boy pants you’ll be able to figure out the flow of traffic — it’s really not that difficult.

Adding extra pumps just added to the chaos. No one knows which way to go and people fight over a spot to fill up. had I give a 1. The 3 is for the improved convenience store inside with a walk in for beer.