Barkley Pet Hotel and Day Spa

We’ve boarded our dogs and used doggie daycare for years.

So we wanted to board our 7 year old st. Bernard because of an extended vacation. we did some price shopping and went with another place other than the Barkley. Bad mistake, that was a year ago and we didn’t think we would do it again until our friends told us how great the Barkley was. First off the place is super clean and the front desk staff was professional and very helpful. my wife and felt at ease letting our baby boy spend the weekend there. Great job guys !, Thanks. Maybe some doggie daycare…

Extremely snobby. When you walk in, they want you to feel that you are in the Ritz-​Carlton and they seem to forget that this is a dog hotel– that occured several times over the course of several months! However, unlike the Ritz, the customer service is terrible. Front service staff extremely rude and unaccommodating. Don’t let the $ 29−31/night rate fool you, everything costs extra, from extra walks/​playtime, etc. I have an extremely tight schedule, and the Barkley is close to my house. However, I would rather pay more and drive further to go to another pet hotel which is actually more expensive, but offers more to my dog, treats me with respect, and is more flexible with my schedule. I will never go to the Barkley again — such a terrible experience.

I’d really give this place a 3 ½ star rating if I could. But I’m from California and we’re used to the BowWowBungalow in Burbank for boarding and daycare. So I was sort of comparing and hoping this place would be very similar as they have the square footage and a similar setup, but it wasn’t quite as good.
What I did love about this place though was the ability to access the webcams and check in on your dog during daycare hours. I liked the different options you had for your pet’s stay to making it more accommodating and comfortable. I thought the pricing was decent and fair. The staff was friendly. But I really wish they had more there to entertain the dogs during their stay. My dog loves to play ball and they don’t allow balls or toys of any kind in daycamp due to toy aggressive animals. So if your dog doesn’t really wrestle with, chase or play with other dogs, they seem pretty bored.
I boarded my dog there for four nights and opted to have him do daycare during the day for an extra discounted fee. That’s another thing I liked, discounted rates for ad ons like daycamp or grooming, for a pet that’s boarding.
Overall it was a good experience. I was just expecting a tad more and for my dog to have been played out, which he really wasn’t.

If you want to be comfortable leaving your dog somewhere great while you are out of town, this is your place. Its a bit pricey but when you pull up, you will know why. Its equivalent to you staying at the Ritz Carlton for your dog. Pay the extra dollar and take care of your pets as they take care of you.

Do not under any circumstance take your dog to the Barkley for grooming. They will change your dogs furstyle without asking you and they will shave your dog even though they are required to get your permission first. My older dog was shaved by a groomer here even though she has been regularly groomed every 4 weeks. Although I expressed my dissatisfaction with what they did, the owner, instead of respecting my feelings, argued back and forth with me and even got his lawyers involved to the point where he refused to even give me my money back unless I were to sign a document saying that I would not say anything bad about The Barkley. Needless to say I did not sign anything and I did not get my money back. The Barkley likes to market itself as the Ritz Carlton of pet hotels but it’s services are as far from the philosphy of the Ritz as a business can be. I am not the first person who has been very dissatisfied with the grooming facilities here. The owner has no ability to identify weaknesses in the system or to apologize when things don’t go right. I would not recommend their grooming services to my worst enemy and I am just thankful that, after over 2 months, my 16 yr. old dog who was shaved down has finally stopped shaking and is now being groomed by a caring and responsible groomer.

The Barkley is the BEST place to leave your dog while you party it up out of town. I took a tour of the facilities a few months ago and decided I could not leave my Elektra in one of those depressing kennels that seem to be everywhere here.
I didn’t do any of the upgrades because I am inherently cheap. That said, if I had the cash I probably would have signed her up for swimming because she loves water. She got a bath on the way out and came back energetic and clean. They took care of her food and for the first time I was not worried about her while I was out of town.
I don’t have any cats, but «Kitty City» looked awesome. The upgraded rooms for dogs where awesome. Fantastic decorating and the presidential suites even have easy chairs! I did not take advantage of the online camera options, but it is a cool idea.
What makes the Barkley truly stand out? Doggy day care looked like so much fun we are starting to take Elektra weekly to keep her socializing. The staff is professional and clearly loves animals. Within days of our visit they called to check-​up and make sure Elektra had a good time. Although it is kind of ridiculous to ask me whether she had a good time, I truly appreciate the effort they make to make sure we felt good about her stay.
The Barkley is the only place I will leave Elektra…