Mr. Appliance of The Delaware Valley

When I originally reached out to maytag and set an appointment to have my dishwasher fixed I was out in contact with Mr Appliance. When speaking with Mr Appliance I explained my situation and I explained exactly what the issue was with my dishwasher (control board). I also clarified that I had a limited parts warranty and was told that they could not tell me it was under warranty until someone came out, a visit by the tech is $ 100. So after explaining more that I already knew the issue the representative on the phone was no help and stated thus had to send a tech, so I agreed figuring this small issues of replacing a control board could not cost more then $ 100 to repair. The tech (no issues with service tech) comes out and confirms what I explained over the phone. This repair would cost almost $ 400!!! I explained what happened over the phone and if I was originally told the cost for this repair and that it was under warranty I would not have had a service tech come to my house to just charge me $ 100, $ 400 for a repair I am almost at a new dishwasher at this point. I called back and explained my issues to MR appliance and was pretty much told that I was provided a service that I have to pay for when this could have all been avoided on my original phone call. I will no longer do business with Mr Appliance in the future and I will also let everyone know my experiences in dealing with mr appliance.

Read their service «contracts». They do not cover anything. You actually pay more. After having to come out 3x to fix the same repair it is safe to say their technicians are poorly trained. The office staff is also incredibly rude and unhelpful. Run, run, run!
LM Wilmington

Think twice about using this company. I wish I had read these reviews before agreeing to have service performed by this company. I have a rental unit with an older stack washer and dryer. The timer went out on the unit. Technician comes out, looks over the whole unit and then recc timer replacement. Rather than advise that given the age, we may want to consider applying the cost of the timer and service towards an entirely new unit. NO, THAT WOULD BE TOO CUSTOMER ORIENTED. WHAT THEY WANT TO DO AS I WAS TOLD BY THE OFFICE MANAGER IS «THAT THEY ARE IN BUSINESS TO SELL SERVICE». Not only did they have to return to make another call after the initial call they have to come back out to fix the timer again. Less than 3 months after the service call the drum goes out. Called Mr. Applaince, I asked to speak to owner or manager and all I can get through to is the office manager who states the «technician has no way of knowing how old an appliance is unless the owner tells the technician. SERIOUSLY… How can they order the right part if they dont know how old and what model the unit is. Really lame excuse…
I called to see if they would make a partial good will adjustment on the bill due to poor service advice and since the failure of the tub was so soon after their inspection and service. They could care less that I had to drop another $ 1453 for a new washer and dryer on top of the $ $ 363.42 they charged me for parts and labor. They told me to stick to the tenant to pay the bill. NEVER, NEVER will use them again and I cannot say enough about the poor attitude they have towards the customer. Should have followed my own instincts rather than take the advice of a «so called professional «. They are not even worthy of a single star.

I have used Mr. Appliance a number of times and always found them to be professional, punctual and addressed the problems with my appliances to my satisfaction. I recently was having problems with my Viking microwave. Not surprised as I have found Vikings quality has really gone south in the last few years. As much as I recommend Mr. Appliance, I would not recommend buying any Viking products. That said, Mr. Appliance made several calls, only charging me for the first, until the issue was finally solved. The tech was always courteous and determined get it right. I highly recommend this company.

I was extremely pleased with the professionalism and value. The tech, Donta Hollingsworth, was on time, knowledgeable, efficient, and discussed all the options for the repair needed for my freezer. I will use them again without hesitation, and would highly recommend them.

They were quick to take a security deposit but quickly vanished. Terrible service call center and never called me back. They lied about the part arrival to delay coming in. They took no regards in keeping me anywhere close to satisfied since they were already paid ahead of time. Complete scam. Do yourself a favor and avoid dealing with a money-​sucking establishment like this one.

Our washer broke while it was under warranty and Mr Appliance of the Delaware Valley was the manufacturer’s authorized service provider. The first appointment was set by the manufacturer and Mr Appliance claimed they were never contacted. The second time I had to reschedule and Mr Appliance claimed they had no knowledge of a rescheduled appointment. They then went on to claim they had tried to call me about rescheduling and that I had never responded so the manufacturer cancelled the ticket. A technician finally came out after multiple more calls. He said the parts would come in a week, and that Mr Appliance would call. No one called, and when I finally called Mr Appliance told me that the manufacturer had refused to send the parts and had cancelled my repair. After calling the manufacturer they told they had not cancelled the order at all. After three attempts by the manufacturer to contact the manager of Mr Appliance the manager refused to give an ETA on when the washer could be fixed, saying it was a 2 man job and that the office was swamped. The manufacturer finally relented and gave us a new machine, after two-​and-​a-​half-​months of my wife going to the laundromat.
I have experienced not being called back and getting bad information or being read a script from businesses before. I have NEVER been bold-​faced lied to before by a business until now. Mr Appliance had my cell phone number, I know when they called and when they didn’t. And the claim about the manufacturer cancelling warranty repair was easily proven to be a lie by a call to the manufacturer customer service line. As far as I can surmise, Mr Appliance simply didn’t have a technician with the training to fix my washer, so they stonewalled until me and the manufacturer went away. They have a horrible reputation, and I don’t think they care.

I made a service call to Mr Appliance for my dishwasher repair. The technician, Rob, was punctual, courteous and diagnosed the problem. He ordered the part and returned the following week to install it as promised. The job was done efficiently and professionally. Communication with the company was great, I received a phone call to set up the installation and an email the day before the appointment to confirm the appointment and time. I would recommend Mr. Appliance.

They are the worst company ever and have incompetent fraudulent repair people. We were first instructed to contact Mr. Appliance through LG, the manufacturer of our refrigerator.
The person who came out diagnosed the problem as being a faulty or broken compressor, which would need to be replaced. Due to the 3 – 4 hour labor time for installing a compressor, the charge was estimated at around $ 500. Mr. Appliance said the part would arrive within 2 days, and that the fridge should be repaired by end of week. Unfortunately, the part did not arrive until the Monday of the following week, and as such, Mr. Appliance returned on 8 days after the initial call with a different service person, MoMo Bahar.
Mr. Bahar spent approximately 50 minutes at our residence but did not install a compressor. Instead, he performed a «leak check» without our permission.
Later that night, the refrigerator still was warm – with no cooling. I called Mr. Appliance, and complained about multiple issues:
–lack of informed consent
–lack of knowledge about what repairs were done
–conflicting statements of what service was provided (compressor installation or leak check)
–conflicting diagnoses by two different people at Mr Appliance. If the compressor was not the problem, why order the part thereby causing the delay in service?
–using our warranty on our Fridge to order a compressor from LG, without installation of the compressor.
Mr Bahar showed up again on 7÷30÷15 to «re-​service» the refrigerator. He spent 15 minutes at our residence. He said that there was a defective valve and that he needs a new one.
Mr. Bahar then left our residence on 7÷30÷15. We received an invoice later that night via email. The invoice contained a non-​recognizable signature.
We still have no functioning refrigerator. We suspect that this company may be corrupt, and more insistent to draw out the repair process with multiple visits rather than try to fix the refrigerator.
They also charged us $ 500 to install a compressor but did not do so.
I had an independent refrigerator expert look at the fridge and he said that the work they did was fraudulent. The compressor is actually working, and they should not have done the leak check, which ruins the integrity of a sealed system.
STAY AWAY!!!

on time, polite, great job 5 plus

I am totally disgusted by this company. I used them a few times with pretty good results, and since I have horrible luck with appliances I purchased their little warranty program.
Within a few months, right on schedule my fridge broke. I called and the technician came out promptly at his assigned day and time, diagnosed the problem and ordered the parts. This is where it goes down hill.
The company calls when the parts are in and schedules an appointment for me. As I am self employed, schedules are very important to me so I selected a day and time that suited my needs. The night before the appointment, I get my confirmation call, and promptly receive 3 more calls with additional time frames. I contacted the office and the girl that answered said that I have that many appointments because I have several appliances being repaired. Nope! I clarified the issue and that I only had the one fridge being repaired and she said that she would speak to dispatch and have them contact me. She assured me that they would contact me that evening before they closed as I expressed I had several meetings the following day and I could not spend all day waiting for a repair person.
They never called. I called back several times asking to speak to dispatch and even dispatch couldn’t give me a set time when they would be out.
The next morning I called first thing and I was told that a repair persons would be out between 8 & 11. 11:20 comes around, no show. I call and they say between 12 & 2. 2:20 rolls around, no show. I call and they say someone will be there between 2 & 3:15, and I am the last person on his route. Perfect. I have now spent an ENTIRE DAY waiting on someone.
He finally shows around 3, completes the repair which took all of 15 minutes and asks me to pay. I refused. Told him that I would not pay until I spoke to he owner to express my issues. He calls the office and you will be surprised to know that the owner is down the beach for the week. Shocker!
I let the girl that answered (apparently she’s the ‘office manager’) know that my day was wasted and I have been trying to contact their office to get this resolved all day and the night before and that because of their lack of attention to detail and their poor customer service, I lost a significant amount of money that day. As a business owner, I thought that the owner would appreciate my issue, the office manager clearly did not, nor did she care one little bit.
I told her they could bill me and I would pay them when I was able to recoup some of the money that I lost that day due to their incompetence. Apparently they can’t bill so I had to pay or the repair person refused to leave my house.
I thought long and hard about how to address this because clearly the company doesn’t care, so his is my recourse. I will give them this same review on every site that they directed me to, and I will be contacting the BBB.
As if all of this wasn’t enough — my ice maker hasn’t worked since the repair guy left! Awesome!
Moral of the story: don’t use these guys!

I wouldn’t even give this company 1 star if it wasn’t required! Started off strong with a prompt visit and the technician even got the repair covered under warranty but then never bothered to call back to schedule repair when parts came in (which is what they promised). I finally called and got repair appointment scheduled. The $ 90 diagnostic fee was NOT refunded as promised/​advertised as it was a warranty issue? No Then, the day before it was suppose to be fixed, they call and cancelled! Wait, what??? The girl was sooooo rude and unhelpful. She even hung up on me when I asked to speak to the owner. I called back and she indicated that she was going to call Whirlpool and let them know I was being uncooperative! Being in Customer Service my entire adult life, I would never hang up or tolerate anyone on my staff hanging up on a distraught customer ESPECIALLY when it was their fault the customer was upset in the first place!
DO NOT CALL! Go somewhere else… ANYWHERE else!

I wish that I would have looked at the reviews from Unilocal and Google before using Mr Appliance. Absolutely unprofessional and incapable. Did not listen to requests at the outset and never did fix the washer after two attempts. Long story short — Don’t call Mr. Appliance!!!

Being a consumer and a representative in the customer service industry I rarely ever reach out to share my experience, however I was so dissatisfied with my Mr. Appliance experience I feel like going the extra mile to warn other consumers.
From the initial appointment there was lack of communication. I simply asked when setting up the original appointment that I receive a call 30 minutes before sending someone to my home. I was never called and had to rush getting there. The second lack of communication was during the arrival of my part. I was never called and ended up following up myself to ask if the part was in.
To add insult to injury I was told they could only schedule me Thursday which was pretty far date from the original appointment. I called in this morning to ask if someone could possibly come out today, Wednesday October 15^th and I was told that shouldn’t be a problem, however the managers weren’t present and would call me back to verify. I did get a call from a manager who never identified her name and told me if there were cancellations she would let me know. Unsatisfied, I called back to see if it was possible to squeeze me in at any point and I spoke to the same manager who, again, did not identify herself and was rude this time. After speaking to her the second time I was told I would not be seen even if there was a cancellation because my part was on the representatives truck who is not working today.
I’m disappointed with the lack of communication and disregard the company has shown.

Alert, alert, alert. Do not do business with this company. They are an appliance repair scam operation straight from an episode of «Dateline». We hired this company to repair the ice maker in a Sub Zero refrigerator which they advertise to service. After multiple visits they charged over $ 730 to replace the ice maker unit which they said needed to be replaced. The unit worked intermittently for a few weeks, when we called for follow up for additional service we were informed for the first time that there was a limited warranty on their work and that they now no longer provided service in our zip code !!! (Devon, Chester County, 35 min from their Chadds
Ford office). We subsequently called another authorized Sub Zero appliance repair company which pulled the unit and discovered that the part installed was not the part listed on invoice and in fact was an incompatible replacement!!! Basic fraud. The new company replaced the part in 15 minutes for a total charge of just over $ 300 parts and labor. We have attempted multiple calls and emails into Mr. Appliance for follow up and a refund and have been completely stonewalled and ignored. We are planing to make a legal claim against this company and I’d strongly advise not doing business with them. Save yourself lost money and lots of aggravation.

Called and set appointment between 12 and 5pm. That was the time given to me.
The technician shows up at 10am. I get a call that no one is there. Of course not because that is outside of the agreed upon time.
I call 3 times, no answers just the «we’ll call you back» which never happened.
I get a call back with no apologies, just ignorance, that they are going to have to reschedule. Next appointment that fits my schedule is a few months from now…
They say they didn’t set that time period. I’m 110% certain, WITHOUT A DOUBT, that is the agreed upon time when the appointment was set. I would never be available for an earlier time and would have never agreed to an earlier time period.
No responses. No apologies. Garbage company that doesn’t understand customer service. Will never use or call again.

I just had my first experience and it was poor. The technician arrived on time and immediately diagnosed the problem with my refrigerator. But he told he he’d have to come back next week to do the 2 hour job. I asked why — parts? excessively complicated?
Nope — he had to get to his other calls. I was surprised — given his rapid diagnosis it clearly wasn’t an unusual or unexpected issue. But he simply could not (or would not) do the work. He had all the tools and materials — just not the time.
I was unhappy, as it’s difficult to arrange to be off work during the week. For the next visit, I’ll need my wife or daughter to be here. Upon hearing this, he informed me that second trip will be at a higher cost because he’ll need a second person to accompany him to move and hold some heavy objects during the job. I could have done that today — but since I can’t be here I now have to pay more.
I called the office to beg and plead to have the work done today. I expressed my surprise that a two hour repair was ‘too long’ to fit into the regular schedule. I got nowhere other than to be informed (a bit snippily, but I was pretty cranky myself) that all their appointments are scheduled for 45 minutes. If true, these guys are way faster than any appliance company I have ever dealt with.
I’ll happily revise this review upward if we have a great experience next week. But it’s already costing me extra.

Don’t bother to call. We made urgent calls for repair a week ago and they haven’t bothered to call us back.

It’s painful to give 1 star in our review. This company is so unprofessional it’s hard to believe. They call at 1:00 to say he was 10 minutes away. We immediately went to property in Boro of WC to meet him. 20 minutes later we called to say, where are you. He asked where was he supposed to park. We said on the street, meters take quarters and credit cards. He said he didn’t have any quarters, I said we will give you quarters when you get there. Another ½ hour later we called to see where he was. Rudely, he answered if I get a ticket you are going to pay for it. Oddly enough, how could he get a ticket, he never got to property or called us as we waited another 45 minutes. Called to speak to owner, still waiting for call back 2 weeks later.

So bad I wish you could give them a «0.»
Unbelievably bad, rude, incapable… stay away.
They were contracted by Bosch to service my oven. They scheduled me 2 ½ weeks into the future and then cancelled my appointment — without letting me know (I took a day off work). I called to find out when my appointment was and Adrienne was not only very non-​chalant about poor customer service, but claimed there was no manager to speak to (seriously? that old trick? what b.s.).
What is so interesting about this interaction is that at NO time did the customer «service» person care that I vowed never to use them for anything, ever. THAT is a company you don’t want to work with.
Why would Bosch subcontract with them? They also have an «F» on Angie’s List.