Windsor

This location is horrible at customer service. If you’re looking for someone to help you out with finding an outfit or an item do not come here and take your business to another store. I asked one associate if they had an item in more sizes and she just shook her head no without checking. After looking a bit more I found a whole stack right by the front. -.- I would say they were all just having a bad day but that’s not the first time I was treated poorly at this location.

I have shopped this particular store for many years and today I had THE BEST customer service EVER! Brianna, I hope I’m spelling her name correctly, was BEYOND FABULOUS!!! She was exceptionally helpful, very professional, and very friendly… very hard to find those qualities these days, especially around this time of the year when they are overworked and over stressed. She even helped me remember what size dress my daughter tried on many hours earlier just from a phone call!!! I even called and spoke to her manger to make sure she knew what a valuable employee she has, which I have never done before! Thank you so much, Brianna! You are very appreciated by me and my girls!!!

I just want to say that I am very happy with my purchase. I went last night looking for a dress for a wedding I am going to the girl who helped I believe her name is Stephanie so sweet girl in fact all of the employees are spectacular. well I bought a dress I fell I love with unfortunately it had some hooks missing I didn’t hesitate and took it home after I realized it was gonna cost some more money to get t fixed I decided to go talk to the manager hoping I can get some store credit well as soon as I walked in I was greeted very nicely I Iove how comfortable you feel inside. The manager helped me I believe her name is Myra no sure but she has curly hair well she helped me right away and showed me some dresses! Was able to do an exchange for me! I’m so thankful!!! Thank you I will keep coming back to this windsor keep it up ladies!

I normally don’t like employees constantly asking me if I need help or anything. They seem very pushy and annoying so I will just walk out than to be made uncomfortable. With that being said, the employees at this store go beyond of what I normally expect. They aren’t behind your back trying to shove anything down your throat so I gladly appreciate any help they may offer. This past Thursday, I stopped by trying to find a dress for a wedding. One of the ladies offered me and some other customer a fitting room in the back, she specifically opened it up for us because the fitting rooms in the front were taken up by girls trying on piles dresses (ridiculous) I’m glad she did that because I was in a rush to get home to my baby. I was not a fan of this location simply because the store is extremely small compared to lakewood’s but recently I’ve been finding really cute things there so I’m pleased.

this review is strictly for the sales rep: Genesis gives the best customer service I ever had. Even better than chick fila, I went to 3 different Windsor stores to look for this one romper that I been dying to get for my birthday this weekend and all those stores immediately without checking told me they didn’t have it so I had to try to look for it myself, after seeing I couldn’t find it I drove home to just give in for 1 more store. even though this location didn’t find it or have it she went above and beyond in service and contacted other stores and found one close by that would have it set a side for me and I am so grateful. it’s customer service and people like her that make an experience something that’s memorable and will keep me coming back to shop with them. Thanks again girl!

Brought my daughter in to find a formal dress and the store was packed on Sunday afternoon. The situation was pretty stressful but I applaud Nora, Chachera, and Carmen for giving us the service far above what I was expecting during such a busy time. The young ladies assisted us with wit, humor, and a wonderful sense of fashion.
The dress my daughter picked out is amazing and she will look like a princess at the wedding.
THANK YOU!!!

This MY go to store for most of my looks! It’s a little bit pricier than forever 21 or Charlotte, but the clothes are tasteful and not tacky at all! You honestly get what you pay for. They have bar far the best selection of summer maxis, and the fabric is always great quality. I’ve also never had a problem in regards to customer service. Love love love Windsor!

They have nice clothes but the service is horrible. Staff here sucks. I will shop at a different location.

Not sure why this place has such bad reviews. Carmen is the best. She took the time to help me out pick out some really pretty dresses and was very attentive. She rocks.

Went shopping tonight (11÷7÷14) (my mom and baby sis), we were looking for dresses for my sister’s 21^st birthday Vegas trip. Windsor was the last store I was able to convince my sister to go into. She didn’t think she would find anything in there; little did she know, she found two amazing dresses! The girls working there were super friendly and so accommodating. There were quite a few people in there and I think it was just two of them, however, they seemed to have given phenomenal customer service to every shopper in the store. They were very attentive to us but not too much to where you feel like they’re just following you around the entire store. One of the dresses my sister liked had some damage to it and one of the girls jumped on the computer to find it at another Windsor. While she was on the phone waiting for the other store to confirm, she was still multitasking — searching for other things and ringing people up. I truly appreciate these two ladies; I wish I would have gotten their names. Until next time, ladies!

Called this location after having a horrible experience over the phone with the lakewood location. The young lady who is working tonight over the phone was so helpful looked online for the picture of the dress and placed me on hold told me she would ring up a guest first and grab the dress. She found it placed it on hold multitasked and gave me great customer service over the phone couldn’t be more happy I found the dress I have it in blue and must have in black. Thank you be their to pick it up. Oh btw she would hold it till closing next day so awesome!

I went with my wife and daughters to buy a homecoming dress and all of the women workers were being very rude and one shoved my daughter

The service here is terrible; my single experience here was not ideal at all and I will never come back.
I remember when my friends and I went shopping for winter formal dresses we were so excited and picked out a few each to try on/​compare etc. When we got out of the dressing rooms however we were snidely informed by a girl that worked there that we weren’t allowed to try on any more dresses and if we did, she would call her manager.
I was actually considering buying a dress but my friends and I were so shocked and insulted at being treated this way that we left immediately.
Is that really any way to treat ANYONE, let alone possible paying customers? I wished she had called her manager so I could have made a formal complaint against her.

Had an excellent time shopping at this location. The sales associates were exceptionally helpful. I was able to get a few outfits for my upcoming business trip to Chicago. I was also really happy that the sales associates helped me find some great casual outfits including work clothes. I was extremely impressed with Mariana and Brianna. They were the sales associates that helped me initially then Mayra, the Store Manager started helping with style and it was a fantastic experience, comparable to the level of service I receive from Nordstrom.

This is the worst location ever. Both my visits and phone calls to this particular store have been HORRIBLE.
The first time I was at the store, I had a particular item that I was looking for. The sales girl (who’s name I forget) acted like I was bothering her and it was such a hassle seeing if the item was in stock.
The second time I went to the store, NONE of the sales girls acknowledged me, even when I was standing in front of the register.
The last straw was when I called today. The girl MAYA (rude sales girl) HUNG UP on me. I called to ask if they had a particular item in stock. She told me she had to put me on hold. No problem. MY PROBLEM? When the beezy hung up on me! I called back 5x before I finally got a hold of someone. It was the same girl. When I told her I had called earlier and she hung up on me, she snapped back with attitude saying they were busy. Wasn’t that the friggen reason that she put me on hold?
The staff at this particular location are rude and not worth purchasing anything from this store. It’s no wonder their store got downsized at the Cerritos mall.
Never going to this location again.

No I didn’t shop here. I was one of the un-​lucky guys to wander around looking for clothes for my gf.
So I did a lot of looking at clothes. And waiting. Yes. Lots of waiting… LOTS.
This store feels lame. Nothing special about this place. Almost as if it doesn’t have a soul.
I DID like their section of party/​social dresses off in their own little section, but that’s about it.
You might think «Well, this is a guy, he doesn’t know what the hell he’s talking about»
Well, you might be right, but I used to work at H&M and remember that even while working there, and when I walk in (even now), the store feels like it has its own personality.
Oh, and while waiting, I had to sit on the floor by the waiting room. There were like 3 other guys doing the same.
You want a better score? Put some couches! How dare you insult us guys by putting 2 chairs?

I am very happy with this Windsor location. This was the third location I went to in one day and I walked out with the perfect ball gown. This location had so many selections at amazing prices that I tried on over 8 dresses and had a hard time picking one dress out of the final four I had liked. The associate that helped me was a great help! She was very friendly and gave me her opinions on the different dresses I had tried on, which ultimately helped me pick the dress I took home.
The only reason I knocked this place down one star is because I was standing at the counter for a good chunk of time to pick up a dress I had put on hold (yes, so many selections that I didn’t even take home the dress that was placed on hold!) and was not even acknowledged as I stood there waiting.

I really like this Windsor location. Everyone here is very helpful. I wear scrubs to work everyday and i have to admit that i have lost my sense of style. Thank goodness for stores like Windsor.
Happy Shppoing! =)

I’ve gotten several dresses from here. No, not homecoming or prom dresses. I’m much too old to even look at those. I bought a cute, flirty metallic blue dress for an evening wedding once. Then a hot LBD for a cocktail soirée with the bf. This time, I was in need of a summery dress for a church wedding that I could also wear to a bridal shower for another bride to be. ‘Tis the season for weddings!
I love how they separate the dresses and tops by color. Too bad I couldn’t find anything in gray and pink. I love that combo. I did, however, find a really cute floral halter dress! I can pair it with flats for a casual outing, dress it up with heels, or wear it with a shrug for a more conservative look. The clothes here are definitely geared towards the young ‘uns, but they’re better quality than Forever 21 or Charlotte Russe. Don’t get me wrong, I shop at those stores too, but I was going for a slightly more polished look.
The girl manning the fitting rooms was nice. I received great service at the cash register too. Cute dresses/​clothes at affordable prices!

Horrible service. I only went because I had to look for a dress to try on for a wedding (the bridesmaid dress) and the associates were rude. I actually never found the dress in my size to try on… right before leaving, one of the associates had the nerve to be like «excuse me, excuse me» (in a rude tone) asking where we placed a dress… uh, isn’t it your job to make the store nice? I didn’t even try on a dress! The second time I went, a few days later, I actually found the dress in my size… and I ask for assistance from an associate, she automatically assumed that my party and I were shopping for homecoming or winter formal dresses. She told us that we had a one dress limit for trying on at the dressing room!!! Who are you!!! And that girl had the nerve to go around other customers saying that mention my name at the register… wow, I would only mention your name because ya’ll were so damn rude. I remember why I don’t shop at Windsor.