Toys R US

Nice TRU overall the staff has always been very helpful and they generally have the toys I (my son) is looking for. I would caution on going on weekends as it gets pretty packed and with all of the kids running around, can take a while to find what you are looking for. Every now and again they have little events on Saturday where you build something and get to take it home. Does not happen very often anymore but still a decent store overall.

So I signed my kids at the birthday club expecting they have a special attention at toysrus by their day. And was so awful… I took my daughter for her birthday, was like a regular day. The nearest from my home used to be at la palma, is close now but was really fun listen the people sing happy birthday for the kids.

The one star is for Chris. If it weren’t for him, it would be a negative rating. Thank you for helping out Chris! Three employees, yes THREE, see me standing at the customer service area. Each one of them looked my way and I swear I was a ghost. Not one of them acknowledged me in any way. Two of them even looked my way TWICE. If you don’t want to work in customer service, give your job up to someone who does! Terrible customer service skills!

I was on a mission for Shopkin’s & I found it all @ Toys r us. I got exactly what I found when I searched online! Very pleased with the huge selections considering that Target @ 2 locations were sold out of Shopkin stuff, but toy r us Cerritos came to my rescue!
Thanks! Now my bug can be so very happy on her birthday !!!

Was picking up my internet order and was very please with it! Happy to come to my favorite place in the world!

Has everything you need. Customer service is great you can find a person that works here very quick. With no attitude. Love this store!

Do employees in this store know how to answer a phone?! The Toys R Us near my home closed and unfortunately this location is the next closest one to me. An «in store exclusive» toy is being released today and I wanted to call and make sure they had it before driving the 30 minutes to the store and after an hour of calling, re-​calling, and getting nothing but an endless ring I finally gave up and drive out there to find –SURPRISE– they don’t have it. So an hour wasted on the phone and hour AND gas money wasted just to end up empty handed.

Everyone knows this chain… we shop for bday presents here all the time. If you find good sales it is an amazing place for kids presents!

Got to go in the store in the morning when they first open! Everything is nice and neat! Go in the afternoon it’s totally different, like day and night!

Absolutely bad service here. My son who’s autistic and who has never been able to ride a bike Without training wheels does it in the store! After looking at all thier bikes he finally picks one, he was super happy to reach this achievement. We walked the bike to the counter to purchase the assembled one off the rack and they told us no can’t sell you that bike because we don’t sell bikes on display. I was mad as the ticket clearly said assembled price! No help what a way to make an autistic boy cry! Horrible

We’ve been going to this location for years.
Was pleasantly surprised store was clean and organized.
The young man who helped us in the bike section was very pleasant.

Sigh. I remember my parents bringing me here as a child and spending what seemed like hours (in child time) just in the Barbie isle.
Several years later I make my way back to purchase a special toy for my godson. The store looks neglected and a scattered mess (maybe my memories focused more on the toys than the presentation)… Any who the employees seem like they hate life and don’t enjoy working there, service is slow, and well that fluorescent lightning they had was pretty depressing too.

Classic toy store has everything here my kids love this store as myself location is good video game selection is big friendly environment.

So I’m a bit stressed this holiday season and start to reminisce about how great it used to be when I was a kid. No worries in the world, when life was just plain simple. Part of that joy involves toys, which brings back a lot memories.
So before I know it, I have a couple drinks and I’m off to Toys R Us to do some Christmas shopping for my nephew. I’m actually telling you that, but in my mind, I’m thinking that I’ll probably buy something for myself. Maybe.
RIPLEY’S BELIEVE IT OR NOT
This Cerritos Toys R Us has been there for almost 30 years, if not more. The City of Cerritos for many years would not allow the R in the sign to be spelled backwards in fear that the children would think that it was actually spelled that way. It was changed several years back to the company norm. Cerritos can be one conservative city.
I bought some G.I. Joe toys for my nephew, only cause I really wanted them for myself. Plus, he’s old enough where his imagination can carry him. Alex — it’s time to play with some toys for the big boys.
THE INCREDIBLE HULK
I bought some Hulk Hands and mask, only to return them the day after. I played with them for a bit, realizing that the fun factor runs out real quick. I exchanged them for some Transformers robots and I’m sure my nephew would appreciate them more.
Shopping early into the Christmas season is the best bet at Toys R Us. I didn’t wait much in line and the process was convenient. There’s a lot of temporary workers during the holiday season, but none of them dampened my holiday spirit. Bah Humbug.
I’m sure most grown ups would love to go back to a time when things were that much more simple. If I knew back then, what I knew now, I think my life would make more sense. But, we all know that’s cheating the very essence of being yourself. So I Ieave all of you with this one thought.
«I don’t wanna grow up, cause maybe if I did
I couldn’t be a Toys R Us kid
more games, more toys, oh boy!
I wanna be a Toys R Us kid»
HAPPY HOLIDAYS MY PEOPLE.

As with all Toys R Us, this location could use a little spit shine. It just feels run down and dirty. I also wish they had employees who were a bit more knowledgeable. Perhaps it’s because they had seasonal employees who weren’t as familiar with the store, I don’t know.
Either way, I just find as I’ve gotten older, Toys R Us stores aren’t the magical place I remember them being when I was a kid.

Growing up I was never a «Toys R Us kid». I really wanted to be one, but couldn’t only because my cheap Asian parental units forced me to be a Kmart kid. Now I have a kiddo of my own and I find myself here pretty often. They’ve got toys galore here, so it’s nice to have such a wide variety of items there in one convenient place.
The store itself feels very dated to me. They could really use some renovations. And I (unfortunately) had to visit their restroom and NoooMG it was disgusting.
Anyway, you can find great deals here if you wait for their clearance sales and sign up for their Rewards Membership Program. If you’re a member they send you coupons and offers frequently, and their clearance sales can save you up to 70% off select merchandise. Whenever they have their clearance sales, I stockpile for birthday presents and Christmas.
The employees here are good. The cashier assisting me today (Danielle) was very nice, courteous, and friendly. I’ve always been able to get help from an employee if needed.
Bottom line: the regularly priced toys here are on the pricier side, but if you wait for their sales and use Rewards Prog coupons, you can score some nice toys for the rugrats in your life.

I had called this toysrus about an item i wanted. They transferred me to like 4 or 5 different people and that was like 23 minutes on the phone. Next one worker on the phone told me i could buy the item and another one was checking to see if it was there. They said they had the item and so i was on my way sitting in traffic for an hour or more and when i do finally go there they tell me i cant buy it until another day. So they basically wasted my gas and so i asked for a giftcard to make up for the time wasted and they told me they could not do that.
Also the person who assisted me I believe was the manager and he was a nice reasonable guy who talked and tried to help me but at the end of the day I am not happy that i could not purchase the item right there and then when i was told on the phone that i could .so i have to wait and come back another day to another toysrus which annoys me because the item was right in the store and this toysrus store could not sell it. I mean seriously it is not an iphone so i see no point in them having a certain date for an item that was never advertised in the ad or anything. I am not sure if i ever want to go back to this location this was sort of a bad experience for me and with no gift-​cards given for their phone mistake. I it sort of ruin my day, so i am not sure i if i want to come back here again. But i understand everyone makes mistakes and they seem friendly but yeah i did not go home a happy customer.

Services rendered: online order pick-​up
Pros: 1) Absolutely nothing.
Cons: 1) People drive unreasonably fast in the parking area. 2) Unacceptable wait time for an order pick-​up. I checked in for my order pick-​up at the self-​service kiosk right at the entrance. It directs me to the back of the store to the merchandise pick-​up area. I wait 10 minutes before pressing a button for assistance. It takes another 10 for someone to stop by. The unhelpful store associate tells me that I have to take care of it up front, but I told him the machine directed me back here. He says that his hand-​held «machine is broken. Let me check at the front. I’ll be right back» Another 10 minutes go by, and nothing. I press the assistance button again. A very nice store associate actually checks for me, and she relays to me that the «other associate said he came back and you weren’t here so he left. Your order is up front.» I told associate #2 that associate #1 was a liar because I had just spent 20 minutes at the pick-​up area. 3) Not enough store associates on the floor. When I went up to the front to pick up my order, a woman comes up and complains that there is no one at check-​out; she was right– for a store with at least 10 cash registers, there wasn’t a single soul to be found for customers wanting to pay and leave.
Summary: Unless you’re stuck in Cerritos, it’s better to go to a different Toys R Us. I opted for an online order with a local store pick-​up because I am short on time. I didn’t save any time at all. It should not take 30 minutes to get out of that store for that. If all of the orders are ready at the front, don’t send customers to the back. Common sense, people!!!
Toys R Us should do a thorough evaluation and review of this store because it really was the worst Toys R Us I’ve ever been to.

THIS TOYS R US IS A MADHOUSE. Holy crap it’s like the inside of a hoarder’s garage LOL. Or for better imagery it’s like black friday shoppers & a tornado hit the inside of this store haha. Everything was really unorganized the night I went in to do a store pickup. They seemed to be a bit short in staff as it took about 45 mins before they could get my order. However, the workers were really friendly and kept smiles on their faces to brighten the mood.
BIG TIP: I realized later that even though you bought something online and clicked store pickup, if you see it in the store you can just go get it and bring it to them and they’ll ring u up right away so that you don’t hafta wait for them to send the guy to the back to get your order. I probably will stick to the other Toys R Us in HB

As other Unilocalers have commented, seriously… what HAS happened to TRU?
Toys R Us used to be a child’s Valhalla. Not so much.
I walked into this TRU location on the behest of my child, for the sole purpose of «browsing». Items were somewhat stocked. I really couldn’t find anything that grabbed my attention. Maybe it was the pungent odor of something I couldn’t put my finger on when I walked in.
I rarely see any good sale prices. The stuff/​toys are mediocre. TRU doesn’t seem to have evolved much and I think it needs to reinvent itself desperately. It needs a good clearance section. I can find more toys at Old Navy for better prices than I can at TRU. Because let’s face it… this weeks toy becomes next months dust collector and next years Goodwill donation. Just sayin.