The Children’s Place

I would actually give this store 0 stars but then I couldn’t write a review. Staff is rude, unhappy, and lazy. I think it would actually hurt staff to smile in this place. I usually shop online for this store but was in the mall for another store and decided to stop. The store is a mess disorganization everywhere. Good luck getting help from the staff, I asked staff a size question and got an «over there» didn’t even let me finish. Oh, and I wasn’t greeted when I walked in, no! «can I help you» nothing from these people just frowns. I mean really, if you don’t like your job quit, customer isn’t your thing look for something else. Obviously customer service isn’t a priority in this place. I bought some pants and told the lady that she didn’t add my rewards points or even ask if I was part of the rewards program, she ignored me and gave me my receipt and turned around. The manager should be embarrassed for having such dismal staff.

Where do I start. Don’t waste your time with this store. Their store was dirty. There’s barely any room to walk between the clothes. Don’t even try to take a stroller into this store that sells children’s clothes. If you do decide to purchase clothes from here don’t plan on returning them. Their return policy is the worst return policy I have ever seen. They cannot look at the receipt using your credit cards or debit cards. If you return your clothes with original receipt and with the tags attached in under 45 days as stated on their policy all you can get back in store credit. Their clothes do not fit my son. Their pants were made for children who were Who wear diapers. My son does not wear diapers and it looks like he has one on with their clothes on. Their shirts are way too short in the front. I do not want store credit I want the money put back on my credit card.

I like children’s place I’ve been shopping here for a very long time, but just recently this children’s place in Cerritos there customer service sucks. They always look moody, or they have a fake smile. If they don’t like there job then go somewhere else. It’s a kids store should be friendly with a good attitude. At Gymboree workers are very friendly, they greet a customer as soon as they walk in. Now childrens place if u want to return something or a couple items they ask u «u want to return this other one also» well hello why u think I brought it. They seriously don’t want to work. I preferred to drive a bit further and go to Lakewood they have a better customer service or just order online.

I’m not a big fan of most of their clothing, but I do find some good stuff occasionally, which is why I like to browse every so often. Plus, the usually have good deals and extra discounts — especially if you get their e-​mails. I’m not a big fan of screened t-​shirts, which is what they definitely have a lot of… minus one star. So, I skip all those. I think the worst thing about this store and why I’m taking off two stars is due to the terrible customer service. Yesterday, I walk in, and there’s no one to be found at first that works there. As I get towards the registers, there’s one employee, and she’s just standing there fixing an accessories fixture. She doesn’t acknowledge anyone in the store, and she doesn’t say anything. She, herself, was a fixture in the store! Anyway, I browse a bit, and as I’m leaving the employee’s still in the same spot doing the same thing. A simple «Hello!» or «Do you need any help?» or Thank you for stopping by!” goes a long way.

This place is way over priced, the staff needs a lesson in customer service, and they have a bad return policy: no exchanges or store credit. Unless you have a receipt, you just get stuck with whatever size or other merchandise you can’t use.

The customer service in this place deserves a big fat zero. They are not current with receipt lookup even when paying with a debit card /​credit card. I purchase about $ 200 worth of clothing for my grandbaby and she could not fit three of the item. When I return to do a even exchange they were not able to provide any form of customer support. My receipt was lost therefore I provided my debit card and identification and was told there is absolutely nothing that they could do to help me. I will never return or support this company in any manner again. What happened to customer support fYI that tags are still attached to the garments and they have been unworn

The Children’s Place isn’t my absolute favorite store for my kids’ clothes. I think the quality is better at Gap & Gymboree. However, their prices certainly make it up. They also have plenty of sales and discounts. It helps to be on their mailing list too, if you want to get add’l coupons. The store is usually under-​staffed, so be prepared to wait in line at the register.