Ross Dress for Less

Good customer service/​faster
Well organized
Friendly staff
Most likely you will find what you are looking for here

It only gets 1 star because I have to rate it. On June 5^th I purchased over 100 dollars worth of items and was not given one of them. I called and spoke with Holly the manager and she reviewed the tape and said the I did in fact receive all of my items. Being upset that I did not in fact receive all my items I went to the store and asked if I could review the tape. She said no that its corporate policy and that she would have to ask corporate but she won’t. I then asked why does she let her employees over bag all the items, she said it didn’t matter and there are no guidelines. I said how can you be sure if it was there, your checker placed 2 men’s pants a shirt and men’s belt I grocery size bag and one bag for a portable blue tooth player. She didn’t seem to care. This Ross has low reviews for a reason. I know for a fact that I do not have that shirt, I searched my entire car and house, if they did in fact give it me, why not prove it. Twenty five dollars might not be a lot to her but it’s a whole lot for our family. SHAME on you Ross for your terrible customer service and terrible insensitive management!

Worst line ever. seemed like I was in walmart. They only had one cashier open. Spent more than 20 min in the line.

Worst Ross ever. Every Ross is a mess but this one beats them all. You can never find anything and to make it worse they always have the longest line and only two people at the registers who tend to move slower than a snail. Doesn’t help that they are so rude when you finally get up to pay.

I like this Ross, probably one of the very few Ross stores I visit and it’s because it’s literally across the street from where I work. Their selection of clothes, handbags, and other items is usually pretty good and has a large variety. I always find good deals and really enjoy coming here during my lunch break to shop.
The only thing that really annoys me is that they never have enough cashiers. The lines are always super long and sometimes take forrreeeevvveeer to get to the front and pay. I’ve had to get out of line and leave my stuff several times because there is just no way i’d make it back to work on time.

I hadn’t been to this Ross in a while, and I’m sad to say I found everything in disarray. Granted, when you come to a place like Ross you know you’ll have to dig through racks in order to find what you’re looking for as items aren’t arranged neatly as they are in Department stores. But during today’s visit it seemed as if all the racks were picked through and everything put back wherever.
There also seemed to be less merchandise on the shelves than what I’ve seen in the past. The kids section looked almost bare. Sorry to say that I probably won’t be back after spending considerable time sifting through racks only to come out disappointed.

The place is so disorganized and hard to find name brand clothes as they advertise in TV. However, I did find what I was looking for. summer clothes. Bought bunch that ranged from $ 15 –20. I think I can get the same price at Macy s but I am here. On a positive note the cashier clerk was nice and friendly.

This place was a mess… and the employees are rude. Dressing room attendant addresses customers with her back to them … The security guards are at least trying but should be told… If u r trying to make small talk… while a female customer is looking at bras is creepy… Not friendly. .The cashier Shannon … Worse. Calls the next customer before the previous has even gotten out of line. And then tries to rush u off… Don’t even allow me to put my wallet away??? No greet… No did u find everything ok? No thank you come again… Instead a dirty look

They should honestly be considerate and have more cashiers checking people out for there purchases especially when they know there are so many businesses in the area and know people are on there lunches Thank you

This place is GHETTO! It’s a complete mess and I blame low class patrons for this. I feel so sorry for the people who work here. In the couple of minutes I was there I watched a lady let her kids destroy toys and make a mess, then I watched her throw clothes on the floor, and just walk away. I had to leave I couldn’t take their clientele. I mean when you walk in your greeted by Loss Prevention, that should have been a red flag. This store was nice before its sad to see the condition it’s in now. I hadn’t been in there for a long time I’m not going back.

I like to shopping in Ross. But whenever I go to this Ross in Cerritos, I have a complain because of long line. I waited more than ten minutes every time. Frankly more than that. They have more register, but they do not open other registers for the long line customers. They need more people to work. It seems like they gonna save money. Finally my turn to go to register to pay, I looked back, there are ten people. It means they do have good business, but their service for customers are terrible. They do not care of customer’s time and standing long minutes.

This location doesn’t have the best items but it’s close and they have reasonable prices.
The workers r normally friendly and I like browsing the aisle with knick knacks for the house

Wide selection and great prices! I love this Ross because they have awesome clothes and a large selection. The prices are always pretty cheap. Lines can get pretty long. The store is not the most organized either, you’ll find different sizes mixed with each other. But, If you look through everything you’ll find a lot of cool stuff for great prices!

Fitting room lady called rosa is so rude has no customer service experience she has bad communication skills and is bossing customers around she needs to move the cars if she likes it some were elsewhere. And ignores customers when they are asking a question also never smiles at customers wich makes her look so unhappy and makes customers feel uncomfortable by being so negative

I was there today and felt like I was at Nordstrom! Everyone was so friendly and accommodating. No long lines, quick check out! Thanks for the great service.

TRASHY!!! I came here with my mom, sister and aunt and we walked out FAST! So unorganized and dirty!!!

It’s always messy, but I can find some cute things. So much better than Fullerton or Buena Park. I just can’t stand when parents let their kids run wild in the store. Seriously get a better handle on your children!

At every Ross, it’s always a gamble whether or not you’ll find something you like because the store sells a mishmash of goods. The hunt for good stuff can only be made easier by a large selection and a tidy store.
SELECTION
Shoe selection was small — short shelves, maybe 4-​tier (?)
Not too many of each item so it might be hard to find your size. Also, the XS and S smile sections didn’t have much. Good thing I’m a S/​M because there was a little more selection for the larger sizes. :P
TIDINESS
This particular Ross was organized with the gadgets, accessories, purses, luggage, and shoes along the perimeter and the clothing in the inner square.
The perimeter: disaster zone.
Shoes, gadgets, and items from the bins were strewn all around the floor.
The inner square: fairly tidy
Clothes were hung on racks by size and style. Not too many clothing items were misplaced in the wrong section.
VERDICT
Nothing too special about this Ross. Some clutter, but not throughout the entire store. I give it 3 stars.

For the amount of times I’ve been in this Ross, it’s always a mess. Majority of the aisles always appear unorganized and scattered. Customer service isn’t the greatest here either.
This Ross doesn’t make me want to search around for goodies to buy, instead it makes me want to leave the moment I walk in.

Larger than your average Ross but man does it look like a disaster area. The shoes section looks like it just went through a earthquake, they were literally all over the side isles and ends of the isles.
Though this place is larger than most Ross’ one has been to, it is very cramped in the clothing/​regular isles. You’ll be better of finding a regular Ross at some other location.