Laser Eye Center

Laser Eye Center: Cerritos office
(Living Social Promotion)
Back story, I’ve been researching Laser eye correction for the past few weeks. I found the Living Social Promotion for Laser Eye Center. The promotion said, 1^st in order to qualify for the Conventional LASIK procedure (this is their hook) you must have a consultation. The consultation is FREE, I scheduled my consultation for 4÷30÷16 at 11am.
I arrived at the location, 18 000 Studebaker Rd, Ste 505, Cerritos, CA 90 703, at 11:00am; I was late.
The consultation begins with a basic eye exam, followed by dilating your eyes to check the back of your eyes for any possible eye diseases that may disqualify you for LASIK. The doctor and his assistant were very thorough and made me feel comfortable.
Note: The doctor (Dr Nguyen) & his assistant performing the consultation exam are in a bit of a hurry, but this is due to his level of competence in his work. The exam may seem «RUSHED», but when he does 100+ consults a week it becomes fairly repetitive. So I gave him the benefit of the doubt for rushing. He answered all my questions accordingly. The Doc is there doing a job, and ultimately is there to be the Authority that validates your qualification for LASIK. (this is both good and bad)
During the last leg of the consultation the doctor dilated my eyes. While waiting for my eyes to dilate the office manager, Marabelle, was brought in to show me a video that explained the different types of LASIK procedures. 1^st RED FLAG! I found this odd due to the fact that I was blind/​dilated and could not see a thing. I did my best to review the video.
After that, the office manager, came back in with a clip board and additional paperwork for me to review and Sign! 2^nd RED FLAG! Why would you give a patient documents to review and sign well knowing that they are incapable of seeing said documents?
It was at this point that I knew I was in for a ride. I explained to the office manager that I could not see and did not feel comfortable reviewing these documents and signing them. She then gave me a guilt trip about how «You don’t have to review or sign anything if I don’t feel comfortable». She then said, I’ll explain each item and all we need is your initials. She was fairly adamant about ensuring I signed these documents. Ultimately we review them, fairly quickly, and I scribbled my initials accordingly.
After being somewhat forced to review the documents and signing them, the doctor returned to examine my eyes once again now that my eyes were dilated. Again the basic I exam was performed and The doctors conclusion was I AM a candidate for LASIK.
During the testing, my questions regarding the types of surgeries was answered, and this is the CATCH with Laser Eye Center: they offer Conventional LASIK & their New & fairly expensive Allegro Wave Front LASIK (fancy name for «more expensive, same result»). According to Dr. Nguyen, the conventional LASIK procedure is the most common and will yield a positive result in bettering my vision. The other type of surgery is their Newest procedure and «can possibly yield» even better results. Only thing is, it’s $ 5900 to perform the newer procedure. Without even asking or telling you, the doctor will automatically recommend you for the more expensive procedure. Well knowing that there are No Guarantees that the more expensive procedure will yield better results.
Enter The Office Manager/​Saleswoman:
Once the consultation is concluded the office manager is fetched to walk you through the doctors «recommendations».
RED FLAG #3
She sat me down in her office and explained to me that the doctor has recommended that I ONLY do the NEW and more expensive procedure. I asked why? Not more than 15 mins earlier did the doc tell me both procedures yield the same result. Their newer procedure on the newer machine has no guarantee of providing better results than the conventional procedure. Why would I pay more without a guarantee?
Needless to say, I asked to speak to the doctor. She sat me down in their waiting room, Dr. Nguyen came back around and I asked him why he is only recommending the newer procedure and not giving me the option for either. He then began to seem fairly insulted and defended his recommendations due to my astigmatism. I then asked him, then why did you not say something to me during the consultation? Why did you tell me both procedures will yield me similar results? He regurgitate his answer and deferred to my astigmatism. Needless to say, when you have a gut feeling that you’re being hustled, usually you’re right.
Ultimately, laser Eye Center will not get my business nor my recommendation for anyone to step into their doors. This practice is much more focused on the money aspect then the helping people achieve better vision.

Decided to have a lasik procedure last 12÷3÷2015. Price is very competitive. All doctors who make observation of my eye if I am a good candidate and Dr. Abraham as well are very professional. Easy to deal with. Though I have second thought ~ I am convince as they explain the benefit of it. The only thing I have comment is the front desk Latina staff who is sitting in the front desk ~ who prawn her face when I told her to reschedule my follow-​up appointment. Overall experience is not bad at all since my surgery looks to be fine at this point. Only this front desk staff will increase your blood pressure to a maximum level due to her unprofessional treatment with the Client. The rest are okay. D. Sese

I had surgery here in August of 2014 and lost complete vision in my right eye 4 months later. The Dr wanted to take no responsibility at all and was very rude to me saying that it was a risk that we all took. I asked him to do a touch up and he declined saying that he wasn’t comfortable doing a touch up on me. He sure was comfortable taking my $ 4000. Do not go here, this Dr is terrible. Even during the surgery he was yelling at me to stay still. I was nervous enough as it is and I didn’t need him making me feel even worse. Horrible, horrible experience

Im so pleased with my service EVERY time I go to the Laser eye center! The staff and the doctors is so friendly and makes me feel so welcome! They remember my name which I really appreciate! I can’t begin to thank them for my PRK LASIK surgery! I’m now able to see ²⁰⁄₂₀!!! YAY! Thank you guys so much for everything!!!

I came here because i thought all the publicity they get thru must be good… First off the supervisor or manager lady they have here absolutely rude… I am the customer you are in business because of what we pay. Thank God I didn’t get my surgery here. Bad customer service. Do not go here!!!

I am very, very happy with my lasik eye surgery results!!! I can see perfect! It’s been exactly one month ago since I had it done. They’ve been doing this thousands of times! They definitely got it down! All was explained, no regrets! Thank you Laser Eye Center for my eyesight!!!

Very profesional service and they really treat the patients very like family I recomend it

Great experience with Laser Eye Center!!! It’s been over a year since my eye laser surgery and I am so happy I had it done. I was a bit nervous at first, but everyone at the office was friendly and maybe it comfortable for me. I would recommend Laser Eye Center to everyone!!!

I had LASIK done a month ago. My only complaint is the people over the phone who make the appointments and call for reminders. Not very friendly. In one case rude.
The office in Cerritos was great! Highly recommend coming here!
Staff is friendly and helpful. I went back to see Mrs. Dr. Shammas for cosmetic procedures. Absolutely loved her!!!
Love Nadja!!, (office manager). She’s a sweetheart!

I had my vision corrected at Laser Eye Center after doing a lot of research online. I wanted to make sure I had my eyes done by someone with experience at a reasonable price. The surgery went well and I now see ²⁰⁄₂₀. It’s been a couple of weeks and I still see a bit of halo effect around lights at night, but it is lessening every day.
The staff was friendly and professional; they explained everything well and, accordingly, all went as described. I recommend Laser Eye Center for LASIK surgery. If you’re like me, and have been wearing glasses for more than 40 years, you’ll be pleased.

DO NOT COME HERE! I went despite the Unilocal reviews because I thought they deserved a chance to prove me different.
First impression: When I entered the waiting room, I was able to see patients that where waiting there right after a surgery which to me seems odd because at other places those patients wait in the back away from the general public. The layout of the waiting room itself is outdated and gives you a 90’s feel which to me let me know they care very little about their presentation.
The staff: The staff during my sign in was very nice. Once I went into the exam room I noticed that plenty of their chairs and equipment were old, had tears and seem to be falling apart. Also, the optometrist on site was in a tremendous RUSH when he asked me to tell him the difference between the view of lets say lens 1 or 2 he rushed through it and I could not even tell the difference so he’d then say «about the same right?» at this point I knew there was NO WAY I was having my surgery done here so I replied «sure.»
I asked very simple questions regarding 1. What might increase my possibility of needing a touch up? To which they kept saying 2−3% need it but they didn’t know why. 2. Should I wait until after school when I am not reading so much to have this surgery done? Again they had no answer.
Finally the Office Manager thought that she could convince me by having the surgeon talk to me but he was by far the worst thing she could have done. It was evident that he did not want to talk to me, he was condescending and rude. He pretty much answered my 2 questions by saying just make sure not to wear contacts before your surgery. Really?
In conclusion, this place is only worried about making money they say that their price is about 5 thousand and they give you a «special» 1 thousand off minus an additional 10% for a total of about $ 3,500 — $ 3,800 which is significantly less than other places. However, if you are looking for a professional place that cares about your health and not just your business look elsewhere.

My son had Lasik surgery with Dr Shammas few months back, not only his vision has been ²⁰⁄₂₀ with no change since he had it done, but I have to say that the Laser eye Center in Cerritos has the most friendly staff and Doctors. Their customer service is great. My son and I never waited more than 10 minutes to be seen. And Dr Shammas personnaly saw us few times and called me the night of my son’s procedure to check on him.
the price was very reasonable comparing to other centers, their surgery coordinator, went over prices with us on the day of the consultation and was very friendly, she did not pressure us at all.
I took few days than called her and scheduled my son’s procedure. He had it done on Thursday, came Friday for his Postop, and went back to school on Monday.
I want to thank the staff at the Laser Eye Center and Dr Shammas for their excellent service.

I had to share my experience with Laser Eye Center in Cerritos. My husband and I both got our eyes done here, and we can SEE 2020! Gosh, I wish I would have come here a long time ago!
During the initial consultation, they run many test on you to be sure that you are a candidate. The staff are awesome and friendly (they even remembered my name when I walk in), never had to sit in the waiting room more than 5 minutes. On the day of surgery, yes I was nervous, but the staff made me feel very comfortable.
The Groupon works, but read the fine print people. it’s good for Conventional LASIK, and/​or you can apply it towards custom LASIK (which I had, because of such bad eye site).
My husband was so pleased that he kept reminding me to write a review! Yes, I definitely recommend Laser Eye Center.

I couldn’t be happier with the results of my surgery. It’s been one week and I’m seeing better than ²⁰⁄₂₀ and the dryness and irritation has gone away. My eye sight was really poor so I couldn’t see a thing without my glasses. Little things are different now, like being able to read in the shower which one is the shampoo and which one is the conditioner. I even noticed that there were cracks in my shower that I didn’t see before that I now need to fix. LOL.
The staff is wonderful, especially Dr. Nguyen!

This clinic is the best I made the Lasik surgery, and my vision became ²⁰⁄₂₀ I could see normally after 4 hours.
They are helpful, honest, friendly, and made me feel comfortable.
Thanks Guys.

I had a great experience with the doctors and staff from my first appointment to all of my follow up appointments.

Laser eye center in cerritos was the best experience! The staff was amazing! Sometimes when you go to a doctor’s office and wait around forever even though you have an appointment they were awesome on time never waited! My vision is awesome I have 2020 vision and it’s only been five days. If I had four eyes I definitely go back for the other two… Thank you once again staff you guys are amazing!!!
Ps. If you want your eyes corrected and laser eye surgery done go to Cerritos Laser eye center.

Typically I do not write reviews unless I had a great experince. I gotta’ say that my recent experience at the Laser Eye Center in Cerritos, CA was just that… Great! Today is my fourth day since I got the Wavefront Lasik procedure done and I’m really happy with my results. From the start of my consultation to the end of the procedure the Laser Eye Center staff was very helpful and nice. I’d recommend the Laser Eye Cnter in Cerritos, CA to anyone and everyone.
–Albert

Okay so after reading the reviews on Unilocal,i was a little nervous about my appointment, but l can honestly say that my experience was nothing to be nervous about.
I don’t know what the previous reviewers were talking about… but my entire experience here (so far) has been great. There was NO line ahead of me, I completed all my paperwork in under 5 minutes, and as the assistant ran me through the first set of machines she easily calmed my nerves. Then while I waited for the doctor she was nice enough to hand me a personal DVD player with an informational movie that clearly explained the causes of the different vision problems, and how the various types of laser surgery were use to correct each problem. By the time the doctor came in (as the video ended) I had almost no questions to ask! The optometrist who did my consult was great, albeit a little more talkative than I’m used to (in a doctor at least).
And Katia, the office manager, was quite impressive. She’s hands on all around the office. Despite actually meeting her in the front upon arrival… we did the financial discussion in a separate back office. She’s no-​nonsense, which I like. And she has a pretty decent sense of humor. I was surprised when she even let me know that they had financing available. All in all, although I think the price is fairly reasonable… I’m afraid it still may be out of my range right now (which is why i gave four instead of five stars). The less expensive of the options was probably doable… but I’d prefer the Wavefront, so I’m hoping I can scrape the money together somehow. If so, then you’ll definitely hear about the next step of my experiences here!

I went here since I hear their advertisements on the radio all the time. Walked in filled out a bunch of forms. One of the questionnaires ask if I’m nursing, which I was at the time. I mark YES.
I get called in. I feel like I’m part of an assembly line, I move from one station to another. I’m starting not to feel comfortable at this point because I feel like I’m just a number.
I finally get to the optometrist. She puts some numbing drops in my eye. We start talking about her kids and I told her I just had a baby. I told her the hardest thing is nursing while working. She ask «you are nursing, you didn’t mark it in the forms? «I said «Yes I did, I marked YES». She looks through my file and sees that I mark yes and says «I’m so sorry we must have missed it. «She goes on telling me that I can’t nurse for a week because of the drops she just put into my eyes can be harmful to my baby. She advises me to pump for a week and discard my milk. I’m beyond devastated. If you a nursing mother, you know that breast milk is like liquid gold and for me to throw it out, I wanted to cry. Because of their mistake, my baby had to suffer.
It seem like they didn’t even look through my file before starting that consultation. They wanted to get in as many people through as they could to make more money. If they missed a simple question on my file, I can’t image the mistakes they would have made on my eyes. It’s your eyes, it’s something you don’t want to chance.
Wish I never came here.