Iron Mountain

Don’t use them for your box storage.
I’ve been trying for 3 months to get a return of my boxes. They have lied to me, given me the run around and mainly just never call back.
I’ve spent literally 20 hours on hold trying to get my boxes… Hell, I’ve even been given a delivery date and time! But they didn’t come and it took me 2 weeks to get anyone who is allowed to help me, on the phone.
Still no boxes.
Don’t use them for anything.

Really unprofessional company. They don’t even deserve 1 star.
They never commit to the schedule, they don’t even call you to let you know they are unable to service our shred bins due to scheduling issues. Long hold time. They don’t have a call center supervisor/​manager to escalate issues to. Its quite an embarrassing establishment and I don’t know how they are even in business based on these poor reviews.

Seriously, stay far away from this company! These folks are seriously incompetent in terms of billing and customer service. One division doesn’t talk to the other. For example, my firm has data storage with them and shredding. Two different «companies» so they are invoiced separately. I came into the firm with this already in place and I saw an invoice come in every month for Iron Mountain I assumed it had everything on it. No it doesn’t. They were sending our invoice for shredding to our old address, yet picking up at the right address. We didn’t receive and invoice in two years from the shredding side, but we were getting them from the data storage side. Long story short, we were in arrears for TWO years in bills and after all of this, they still didn’t change the address.
I am moving our business to a competitor. How can I possibly trust them with my records when they can’t get their own stuff correct?

don’t give this company your business!!! this company is ruthless and unfair and we are stuck to them due to their confusing practices.
if you want to retrieve files, it is very very expensive. destroying files is super expensive also as they get paid per box. we have over 220 boxes with them from over 15 years and have gone through lawsuits and threats to our credit during this time.
they make it very hard to break away from them.
their figures are very wrong in their favor. check your bills or better yet: rent a storage space and monitor your own boxes. do not allow this company to pick up, store, destroy, or otherwise handle your boxes and files!!!
worst company ever!!!

So here goes a review that is about a year late.
This company is in serious need of a technical upgrade.
They are poorly managed and have major voids in the accounting department as well as the online data entry system.
The online problems are explained as easy as this:
If you enter ABC into a template fashioned for XYZ and try to find a file entered 10 years ago, you are going to have pull some magic out of your pissed off A**.
I can’t tell you how many times I’ve had to audit their paper trail to credit my firms account with hundreds of dollars for simple errors (at least once a month). My firm outsources delivery services to the same courier as Iron Mountain does. The costs of retrieval from IM is outrageous! For the past 6 months, they have been double billing our delivery services and when I approached the issue I probably had to speak to 4 different people to finally reconcile. I should also mention that the district managers seem to be «out of the office» literally every time I call. They very rarely return my call.
If you request full inventory of all your records, they send it to you in an outdated format and with over 3,000 cases listed– imagine trying to translate that spreadsheet in less than a day. It doesn’t happen.
They also misplace documents on rush order all the time and you won’t know it until you receive a belated routine voice message saying that the order is «pending» and they will follow up in 3 days. At that juncture, I prepare myself for a verbal rebuke.
This is an EXASPERATING practice for someone whose primary focus is not to micro-​manage a MANAGEMENT company.
I strongly advise you to find an alternative.

Worst customer service ever! Also, dishonest business practice. I overpaid by accident last month and they did not notify us or show as a credit on the next invoice. I called and asked for a refund. The first representative gave me a fake fax number. I called again and waited another 15 minutes before the next representative got to me, and he was too lazy to make it a case. He said to just not make the payment this month, but I overpaid by too much and I dislike their malpractice that I’d rather receive a check refund. The representative finally said «Fine, I guess I will have to make a case *sigh» What kind of service is that? These people are paid to do their job and they are too lazy to do so. On top of that, he stated that they take forever to make refunds-​at least 30 days. Do not trust this company. Check all your statements!