Invisible Shield Cerritos Mall

If I could give this place no stars I would worse customer service why give false information to a customer about returning a a shield and u can pay 10 dollars spend 100 and now I’m
Stuck with a shield that I didn’t even know if I did a upgrade I would b assed out ugh! Waste of money don’t come here go to one of those people that sell
Phone cases there better

Was in and out in 10 min thank you (ThickGirl) lol did it right and the 1^st time also got 50% off my privacy screen 1 HAPPY CUSTOMER!

Took my phone here to get a cracked glass screen protector replaced. Cost was $ 10 under warranty which is fine cosindering brand new they cost $ 35. Handed them my phone and was told to come back in 15 minutes.
When I came back there was a halo around the edges, a hairline crack on the bottom right side, and lint stuck underneath the screen protector. I asked if it was supposed to be like that and the rep said «yea the Note 5 is like that.» I told him my original screen protector fit perfectly. He then changes his story and blamed it on defective glass. At this point I’m waiting for him to tell me he’s going to replace it but instead he gives me a blank stare like he wants me to leave.
I ask the rep at the kiosk who was working on my phone and she also blames the halo on defective glass, but doesn’t offer to replace it or a refund. So I ask if they are just going to leave it like that. She reluctantly scribbles on the back of my recept «extended warranty, defective glass,» and tells me to come back when they get a new batch.
I’ve installed these screen protectors in the past with no problem. The halo can be fixed by applying pressure to the edges for a few minutes. These reps are clearly not trained and have no idea what they are doing. I’d avoid this kiosk, your better off going to a Verizon store to get your screen protector installed.

Unprofessional.
Bought my cover for iphone 5 here. Had issues with the installation of the protector so went back for help. I was told I had lifetime warranty but those turds didn’t get the concept of lifetime warranty. Also, they are always «out of stock» to replace the protector but seem to have no problem selling to new customers. What a scam. They are fully aware of what kind of shady business they are running.
Would not recommend unless you really have no other options. Even then I would try to avoid coming to these half-​trained monkeys.

I have no problem with the products because they are very useful. I don’t like the service in this location. I went here last November 15 before lunchtime and the lady who was there doesn’t show good customer sevice. She didn’t greet me and she acted as if she is not happy if there are customers. She did not even discuss some of the products that would be useful for my cellphone. How I wish the next time I would come back here, the lady isn’t there.

So I go to get a glass shield on my phone. No one there but me. Brian (who is alone) asks me to take my case off (two piece OtterBox) and I hand him the outer shell and as I take off the inner shell I notice how dirty it is and keep it to clean it while I wait.
Brian places my outer shell on the counter near my iPhone 6. Then, people start coming and instead of finishing my job he places my phone in a drawer and starts taking orders. The line gets longer and longer. He takes about ten orders while I wait. His work partner shows up and he does my phone. Gives it back to me and I ask «where is my case?». He looks but can’t find it. Now I’m upset because he didn’t store my case and someone took it off the counter where HE placed it.
He has no customer service skills and when I push the issue he tells me to «come back in an hour and I’ll have a new case for you». So I do.
I return and he acts like he doesn’t remember me. He then says he will go get me a case when he gets off work! Like I’m supposed to wait around? I tell him to just refund me the cost of the screen protector and he refuses. He actually say «I won’t do that» and I say «won’t or can’t?» But he does not respond. So Brian, you lost my case because it was in your responsible care and then you refuse to give me a refund? That’s the least you could’ve done to make this right! Then I ask for his managers name and number and he says «I’m not giving you that». Another customer service FAIL.
So I call my credit card company and dispute the charge and they charge back the Zagg Invisible shield kiosk. I got my refund but should have never had to go this far. To the owner of this business… train your people in customer service. If Brian is your star employee you have a lot of work to do. FAIL!!!
I attached a picture so everyone knows who this clown is… beware if you go there and see him working.

Had to drive all the way for a replacement shield since mine cracked. Can’t believe this is the closest zagg kiosk to oc. Overall, it was a decent experiece. Paid the ten dollar installation fee and got a new shield. Good thing was they weren’t too busy so I didn’t have to wait long.

The two people working at the kiosk act like they have a chip on their shoulder, acting as if doing their job is a hassle. If you don’t like your job, quit.

I bought shields for my iPads and iPhones from this kiosk. I went back in sometime later to replace a shield for my iphone and he tells me that, «I HAVE to upgrade» at my cost because the old shield I purchased that was «guaranteed for LIFE» was out of stock and they do not carry it anymore. Julius Manalo, the owner, and I discuss the «life time warranty» and he does not back up his product. It was extremely difficult even getting him on the phone and once I did reach him, he did nothing for me. His employees are rude and I would never go back to give him business. I advise everyone to stay away from his kiosk. Buy this product somewhere else!!! Stay away from this guy.

Definitely will be back! I was helped out by this wonderful girl named katelynn. She was super sweet and helped me pick out the best screen protector. I asked to speak with the manager so I could tell him/​her in person that she was a great help. They weren’t in so I’ll just leave a Unilocal.Thanks again

If you have a zagg screen protector cover then you need to know about this place. I broke my zagg glass protector cover twice. Rather than registering the product, filing a claim, putting in myself, mailing old one back– it’s all done for you here while you wait for $ 10. Worth the $ 10!

I don’t get it. This is an invisible shield screen protector kiosk that always seem to run out of invisible shield screen protectors, which is a equivalent to a candy store running out of candy. Or a gas station running out of gas. Why not order enough screens to meet the demand??? I think I came here a total of 5 times and they run out all those 5 freakin’ times!

Customer service is lacking. Waited 30 minutes to get my screen put on while the two employees sat and ate mcdonalds. They saw me standing there waiting and they did not seem to care.

Came in to this booth to have my Invisible shield replaced as it had a tear in it. When I got home I noticed it had dust under the shield in the corner and it had these weird water looking marks on the shield that wouldn’t come off. So I went back, and they were out of shields… So they extended my warranty and I went back one week later. They replaced my shield again and when I got it back there were some wrinkles in it, they said would even out, by the next day it was evident there was dust under the damn shield again! So I went back again the next day (as the warranty was about to expire), and the guy tells me their new shipment of shields had some weird manufacturer defect and if he replaced it, it would look worse bc it had these weird little dimples. So he proceeded to lift up my screen and remove the dust particles, however now my screen has a dent in it. And he wouldn’t extend my warranty again, and wouldn’t refund my money since they «can’t give refunds on labor.» FOUR times I went to this place and my screen is barely better than it was before I replaced it. Would not recommend this place AT ALL! I know I will never be back. I had a much better experience at the invisible shield booth in the Stonewood mall.

Every time Apple comes out with a new iPad I let these girls put work on protecting my product.
Yup, since the first generation iPad I come here and have them protect my screen and the body, which can cost up to $ 55-​$ 60 which is fair. About $ 15 of that is labor work but hey they always do a good job since I let them service my iPad 1, iPad 2, iPad 3 and iPad mini.
I customize my iPad by having the HD screen protector on the top side as well as having it Zagged on the bottom side for better grip. How do they have the steady hands to do these things? and to keep dust away? They do service to protect your tablets or phones but make sure they have the product for your model because not all are available.
Lifetime warranty using their protective products on the iPads, but as you can see I never keep an iPad long enough as I keep upgrading for the better. Speaking of better after two days of owning an iPad mini I returned it for a Samsung Galaxy Note 8.0 and I just wasted my $ 60 having it already Invisi shield, f*****k!

Was at this mall today — and the sides on my 4s are starting to peel off and theres a smudge on the screen shield, so of course Im gonna take advantage of the life time warranty and the best Zagg Kiosk! $ 5 to redo my screen and the sides. they told me 10 mins. So I went to go grab a pretzel and a soda, took my time. Went back and it was just getting finished and looked great. Way better than the kiosk at West Covina. No over lapping of the buttons (the side shields) and no overlapping on the camera hole. I dont give 5 stars very often, so know that this is truly deserving!!!

It might seem pricey at first but it’s well worth the money cuz they have a lifetime warranty. Yes, they charge a $ 5 installation fee but admit it, we can never get those darn bubbles out if we did it ourselves at home.
Definitely a must if you want to protect your phone. I’ve lost count how many times I’ve had to replace my iPhone screen due to numerous silly mistakes on my part.
The girls working there are always nice and helpful.

the staff is nice and courteous, but they really need to fix their telephone. 4^th trip since last friday because no matter who i call i can’t get through to them to check on my pre-​order for the rear shield on my iphone 5.
now they tell me corporate is going to ship them Friday so it should be there next week. I hope their phones are up and running so I don’t have to waste my time constantly going there.
Giving 4 of 5 pending that I give them the benefit of the doubt :(