Dick’s Sporting Goods

I had a good experience at this Dick’s in Cerritos. BTW this place is massive! I needed some stuff in the sporting goods section on the second floor. No one was there to help initially, but I saw a place where you could let them know you need help.
Once a Dick’s employee was available, I asked about their selection and he knew all about the products and the current deals. He set me up with the products I needed and I headed downstairs to complete my purchase. The lovely lady at the checkout help me sign up for a Dick’s card too. 3% back on your purchases!

I like this store mostly for the variety of sporting goods and workout clothing but the customer service is marginal. I always Check my receipt before I leave any store and this is the second time the clerk charged me for an item twice and when pointed out the clerk seemed annoyed she had to correct herself

Friday 20,2016
First time here, 10 min before closing, the cashier lady so rude, unprofessional, no customer service skill, void the purchase.

Been here three times. First time at this store was on a weekend the first month they were opened and saw clicks of employees walking around but not helping. You have to walk up to an employee if you have a question or they will try to ignore you. Second time I visited the store I tried purchasing a running arm band and I had to walk around the store for twenty minutes as I had a difficult time locating them. I finally bothered someone who explained that the arm bans might be located in the front. They had two choices so I choose the Nike Armband. As I waited in line it was backed up into the men’s apparel. Every register had an employee working but only one register was actually taking customers purchases. The other 5 or 6 registers were closed and looked as employees were being trained for the first time in figuring the registers out. I waited about 30 minutes and then got out of line. My third visit I needed to buy shin compressing socks. I did the same as my last visit as I walked around like I was lost in space trying to find something when a couple employees passing by made it clear in body language not to bother them. These employees remind me of how employees at Home Depot walk around and don’t know crap or never ask if you need any help finding something no matter how lost you look. I finally stood in line for the cashier and asked if she could call someone to help. The cashier was helpful and did call on her radio for another employee to help me but she got on my nerves a little because she kept saying I needed help looking for pants which wasn’t true. I was trying to find compression socks. But finally a Dicks employee who was very sweet showed up at the register then guided me to various compression socks located on in the store.
I purchased a set of compression socks but I promise to never come here again as this store takes to long to buy simple shit. Also there prices are higher than a lot of other sport stores so I recommend to check footlocker inside or Big Five outside the mall. I hope this place closes down like Sports Challet and Sports Authority. This sports store has a whole lot of nothing and mostly 2/​3levels of junk. I will just continue to buy online or at Big Five.

NEVER BUY BIKES HERE! They are not knowledgable with their merchandise! I bought a bike here broke down the second day i bought it! So i brought it back to get it checked and i left it there for 3 DAYS! N still couldnt fix it! So i took it to a bike shop n they fixed it in 30 min! N they offer a warranty which u have to buy but whats the point of getting a warranty when they cant even fix a simple problem. All they had to do was tighten a simple screw on a pedal to fix the problem n they couldnt even accomplish that. Buy a bike at a bike shop cuz bike shops offer free warranty from 6 months to a year. Put it this way. Do u want a bike thats been assembled from guys who rack up tennis shoes n basketballs for a living or do u wana buy a bike from a bike specialist.

Came here for a last minute Mother’s Day gift and the cashier left the sensor on. I was already running late so had no time to go back, I had to either give my mom no gift or a gift with a sensor, idk which is worse. I called the store to advise the manager and he quickly cut me off and said just bring it back… Oh ok! I never thought of that. I’m calling to complain not be cut off. I went back with the receipt the next day and I get questioned about the tag not being attached. Um yes it’s off because I was wrapping the gift I couldn’t give due to the cashiers neglect. I had to wait while they verified they carried the item. Horrible customer service. I will not return to dicks sporting goods.

Large selection and friendly staff.

Beautiful store, great selection and TERRIBLE CUSTOMER SERVICE!
Today I went to the store for some fishing and shooting equipment both of which are on the 2^nd floor. Some of the items I needed required the assistance of a sales person. There were absolutely no sales people on the entire 2^nd floor. Another customer that needed help and I walked the whole floor in opposite directions seeking help and there was none to be found. This was 55 minutes after the store opened.
I went to another store where service is available.

Mark, in the shoe department is great. He’s a marathon runner so he knows his running shoes. See him. Gives awesome advise and is very helpful.

Good selection, but good luck actually finding an employee to help you. I have been here several times and have to walk all over the store to find someone. Super annoying.

Customer service is absolutely horrible. Tried to get my son’s tennis racket re strung and no one knew anything about the service.

This store is HUGE! It is even 2 stories. The downstairs area is mostly workout clothes and everything is extremely well organized. I came here looking for a snowboarding jacket and found one for 40% off! When I went to the checkout, the girl was extremely friendly and told me that I would get another 20% off my purchase. SCORE! My snowboarding jacket ended up only to be around $ 30… such a deal!
I got a pretty cool hat beanie thing that I can’t wait to wear when I go snowboarding next weekend. I’m so obsessed I’ve been wearing it around the house :)

This new location at Los Cerritos center is easy to get to, has its own lot, has a HUGE selection and great customer service.
We came here to get workout clothes for my wife, matching Nike basketball shoes for my 2 year old and Clipper swag for all of us.
We ended up meeting the «Jordon (Air Jordan) specialist.» They didn’t have the matching Blue Nikes for my son, but he hooked us up with black toddler Jordan’s and black CP3’s for me… so we basically matched.
My son and I got matching CP3 road black jerseys and my wife and daughter got matching red t-​shirts.
While the toddler gear was sparse, they still had a good selection of team wear. And the shoes… well, let’s just say a whole section and staff member devoted to Jordan’s… Enough said.
The prices can be steep, like any other sports store, but catch them on sale or with coupons, like us, and we saved almost $ 100.00!!!
Get on their e-​mail list for the latest sale stuff.

Every single person we encountered had the best attitude! Extremely helpful! Will most definitely be back to this location. Been to other location but this one by far has the best service and knowledgeable employees

Excellent store but poorly staffed. Staff is not knowledgeable, a lot of asking each other for answers. They seem lost & confused. Mistakes made, which takes a lot of time to correct.
Eight registers but only 1 is open, with a long line waiting.
Such potential. Too bad.

Nice first impression of this store! I came for a jump rope for myself and a thermal later for my boyfriend to go under snow gear and I admit the prices for layers was more than Big 5 but the selection is HUGE for everything, clean products and organized store. They sell a wide variety from fishing poles to firearms and workout attire. I checked out their snow jackets for women and the meet the typical snow gear prices, I wish they had a small sale rack but oh well tis the season of snowboarding. Friendly staff smile at you and very relaxed atmosphere. It’s like the Costco of sporting goods to me, two stories tall. Next time I will go and check out some workout machines, firearms and maybe kids sporting equipment. As I went to the front check out towards the parking lot, I had a friendly cashier. She was also Asian with a ponytail who offered me their Scorecard rewards card. She made the process quick, simple and pleasant. I told her the store was huge and she asked if I liked it, yes I do! She also asked me if I found everything I needed and was courteous. Overall, a nice experience and I definitely will be returning for my recreational and sporting needs.

Randy the bike technician is super cute and was extremely helpful! Thank you for the wonderful service.

Kimberly helped us out when there were no additional employees on the floor. I was a little pissy as I’m tired, she did let it get to her. SORRY KIMBERLY! She is AMAZING!!! She made sure we had everything we needed and went above and beyond to assist us in getting what we needed. I wish all retailers had her in every store! Thanks again :)

The store is new they have tons and tons of different work out gear. The store is two floors! Staff were friendly and very helpful.

Very cool 2 story dicks! They have a good hunting section ammo, knives, long guns, compound bows and cross bows. Nice to be this close to my house! The have a camo section. Lots of sports supplies and camping supplies.