AT&T

Either make an appointment with BEVERLY GAMA or ask for her to help you out, cause I don’t understand how this location only got a 2.5 star. My sister, mother, and I went in for a phone upgrade, and I had one of the best customer service experience ever! I’m a very indecisive person, and Beverly was patient, helpful, and informative which made the whole experience enjoyable for my whole family. I would stronger recommend this location to family, friend, or stranger =)

Get ATT at your own peril. Terrible coverage. 1 dot at LAX. Maybe 2 in most parts of the city. AYFKM? Need Verizon.

Beware folks!!! These people throws in their sales pitch to lure you to purchase to make commission.

So I think we have found the shopping equivalent of the DMV. How is it possible that one can spend hours trying to find out if the unlimited data promotion will one money? Honestly they are so incredibly slow here and be ready to get pitched to buy a security system. Also don’t be surprised if you get handed off. I watched this happen a couple of times. I also watched a couple wait 45 minutes only to be told to call tech support. Very inefficient operations. AT&T is a necessary evil in my opinion.

I hate this location. Every trip, every trip over an hour… For an upgrade. It’s ridiculous… 7 people working only 3 can do sales… Ridiculous. I absolutely hate this store.

Horrible horrible !!! What ever you do stay away from the guy that works here Armando. He is a con artist working for AT&T did not disclose any of the fees and told me he would take some fees off because it was a special promotion going on Fake!!! Armando beware! And the manager there is the same Anna she’s worst bunch of con artist

TERRIBLE experience. Went in to get contacts transferred to a new SIM card because I purchased a new GoPhone. The man, Carlos, who «assisted» us, was very lifeless, unfriendly, and very unhelpful. Didn’t talk or explain much, and could not even add money to my account and told me to go home and do it. The worst part is, he transferred someone else’s contacts into my phone and lost all of my previous contacts. Did not know this until we were in the car, and went back as soon as we noticed. The manager I assume, Katy, was also lacking in the customer service department. She gave us attitude the entire time we talked and ended up having someone else help. They were unable to retrieve the lost contacts so I’m left with a few that happened to have been saved on my old phone. Will not be returning to this location. Hopefully they are able to improve customer service, or at least make sure not to give your entire contact list to strangers. Very disappointed with AT&T this time.

Just wasted 20 min of my life on Tuesday Dec.22 at 11:30 going to this location. Was greeted by a girl that looks like she should be a low end cocktail waitress that had attitude from the beginning. (sorry you work for att&t, not my fault). Then she asked me for a pin to the account that I couldn’t remember. She then told me (with a bitch attitude) that I had to call att on my phone and figure it out. Even though she asked for my ID and could see I was who I said.
Sat on hold for 20 min then my name was called. So while still on hold a pudgey little Asian comes over and said can I help you with almost just as much attitude. I explained nicely my situation hopeing she could help me cause she works for att and she just walked away and went to the next person. Never been treated so rude. Not renewing my contract and will be going with Verizon next time round. What the fuck happened to customer service?

Terrible service! Waited 50 minutes to purchase new phone. Representative did not activate new phone after purchasing. Had to come back the next day and wait more than an hour to have him activated. Something he should have done the first time.

This store has excellent customer service if you speak with Sean. He is thorough and very detailed and will not let you leave until you are a 100 percent satisfied. I would say this particular store located at the Cerritos Towne Center has certainly improved with customer service (well with the staff and people like Sean).

Called att store asked if they had a certain phone in 128 gb they said yes then asked what colors and she says we can’t tell you that’s how we get robbed I had just called another store and the had no prob telling me

I made an appointment for my family members and I to come in and rearrange our phone plans a bit and all went very smoothly with no issues whatsoever.
Adrian, the salesman who assisted us, was very pleasant and made sure to give us all the information we needed when asking questions.
He even assisted me in upgrading to a new phone from an old one!
This store is A-O.K. in my book.

Never pick up the phone for call in early for appointment and sales avoid talking to people. Even lie about the status. Worst experience ever. Recent years AT&T have the worst customer service ever either in store or on the phone.

Called ahead of time and was told they had the phones I was looking for in stock. Arrived at the store and checked in by the greeter and again told the phones were in stock. Waited over an hour to be helped. Only 2 people helping customers as the others walked around looking at their tablets. Was finally helped after 1 hr and 15 min wait I was finally helped by one of the people that had been walking around the whole time I was there. She asked why I was there and I told her I was there to upgrade 3 lines to the iPhone 6 and iPhone 6s she says «oh we don’t have them» I told her I called ahead of time and that the greeter told me they were in stock. She said that they never had them and were waiting for a shipment. Freaking waste of time and they could have cared less. Reasons like this is why I will probably leave At&t and take my business elsewhere. Never coming to this store again.

Let me start off by saying we have had several customer service problems with AT&T — at the authorized retailers, corporate stores, and through all the several customer service people over the phone. Even after all of this, however, we decided to just try one more time at the corporate store to try to handle our billing issues in person.
After visiting this store, we were, yet again, given misinformation and handled by a confused AT&T member who was very unknowledgeable. Despite our frustration, we were calm about informing him about how difficult it has been trying to fix our account. His response was unapologetic and he disappeared to the back to talk to his manager. When he came back out, he still had no answers and informed us we had to deal with the customer service number. From there, the least we asked him to do before we left is put a note in the system to indicate what we discussed during our visit so that EVERYONE (stores and over the phone) could see. He said he did and even made it *priority* so it would pop up at the top of the communication board.
When we get home after another disappointing AT&T experience, we called the customer service number, where we then discover a huge mistake in the monthly bill. They admitted it was their fault, but this took hours to go over. (.did I mention we’re patient people?)
Then, just to doublecheck if the note was written from the AT&T store we had just visited, they said there was nothing to be found.
To conclude, overall AT&T is horrible, but the particular «team member» from this store put the #cherryontop on a long list of complaints we have for this company. It’s unfortunate that after all these years, AT&T still manages to be the leader in unsatisfactory customer service.

Four people waiting, three employees walking around like chickens without heads. Is anybody going to help me anytime soon? All I need is a charger… 30 minutes to get a new charger!

Slow… slow…slow…customer service, can go shopping to Walmart across the way and come back an hour after checking in and still have to wait

I bought free two galaxy s5 from online plan is 3g share. But i don’t know is system error. Because first month charged almost 500.00 dallors to me. So I visited here, atnt office.
There are Christene is very kind worker.
She is solved our problems to call to main atnt service. And changed plan more better then now. I’m so thank her.
God bless!

All the staff members are very helpful and friendly. Every time I’ve come, they’ve had more than enough employees to not keep people waiting. My go to guy is Jerald. He’s usually there weekdays. Very knowledgable on everything from promos. plans… even the electronics. He use to work for Apple so he knows the ins and outs of features of the products. Especially Apple related products. The benefit of him knowing Apple so well, he can tell you all the differences between an Apple product and non Apple product. I know what you’re thinking, he’s going to push you to get Apple stuff. Nope. He doesn’t do anything but help you find what best suits you. Knowing it well just helps compare and contrast. This is now my only go to store.

From start to finish I had grade A, top-​shelf service at this location. I came here to hook my old phone up for my mom, whose phone was recently stolen. I arrived at 10am, just when the store opened. A greeter got me in the queue and I was immediately met by Pia Ayala, who greeted my situation with a smile and a heart to help.
No sales pressure — just pure class, great listening skills and top-​notch service. She was really enjoyable to talk to and able to answer any questions I had. I went in apprehensive and ticked off that someone would steal an old (but absolutely beautiful) woman’s phone. I walked out with a smile and a reaffirmed confidence in at&t as my phone service provider.
If you need service, a new phone line or anything, go find Pia. You’ll be glad you did. I know I am.